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Kitchener CA Developer Group Presents Everything you need to know about Einstein Bots

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Kitchener CA Developer Group Presents Everything you need to know about Einstein Bots

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Kitchener CA Developer Group Presents Everything you need to know about Einstein Bots

  1. 1. Everything you need to know about Einstein Bots Kitchener, Canada User Group Speaker Date Venue/Link Shruti Sridharan September 7th, 2018 @ 10:00 AM EST https://zoom.us/j/537375562
  2. 2. Meeting Sponsor
  3. 3. Who Am I? Sudipta Deb ● Technical Architect with Appirio Inc., a Wipro Company ● 2.5X Trailhead Ranger ● 7x Salesforce Certified ● Blogging at www.sudipta-deb.in ● Co-Organizer of Kitchener, Canada Developer Group ● Follow me @sudipta_1984
  4. 4. Our Speaker Salesforce Developer @ Dazeworks www.shrutisridharan.com shrutisridharan.wordpress.com Jaipur Dev Fest’17, Jaipur Dev Fest’18, Salesforce Developer Webinar, Apex Hours, Kerala Salesforce Women-in-Tech UG, Kerala Salesforce Student UG 382 Badges @shruti4chess
  5. 5. ▪ What’s all the hype about Einstein Bots ? ▪ What is it made up of - Dialog, Slots and Entities ▪ Let’s Build One ▪ Extending Bot with Apex, APIs and Einstein Intent ▪ Things to Remember ▪ Q & A Agend a
  6. 6. What the Leaders
  7. 7. What’s all the hype about Einstein Bots ? ▪ Nothing but a Chat Bot ▪ Designed to supplement Human Agents ▪ Tired of waiting for Agents ? ▪ Powered by Salesforce’s very own AI - Einstein
  8. 8. ✓ Release - Summer’18 ✓ Feature License - Service Cloud License ✓ Enabled Feature - LiveAgent ✓ Bot Builder Availability - Lightning Experience ONLY What are my pre-requisites ?
  9. 9. Dialogs, Entities & Slots
  10. 10. Dialog Messages Questions Actions Rules “Unit of Conversation” “Unit of Conversation” What is a Dialog
  11. 11. • Display a Message Message • Ask a Question Question • Run some Apex Actions • IF - ELSE Rules What is a Dialog
  12. 12. ▪ Think of them as Variables ▪ Eg: Customer’s response to a question can be stored in a slot ▪ Reference them through out using merge syntax {!slotName} What is a Slot
  13. 13. ▪ Think of an Entity as a ‘bucket’ of slots. ▪ You use them to Group slots What is a Entity
  14. 14. Let’s build one
  15. 15. ▪ A Bot for the Foodies! ▪ What can you do ? – Find a Restaurant ▪ How – Using Einstein Intent + Zomato APIs The Edesia Bot
  16. 16. Demo
  17. 17. ▪ Not to replace Human Agents but to augment them. ▪ More additions in Winter’19 – invoke Flows #SafeHarbor ▪ Bots are here to extend the functionalities of LiveAgent. Things to Remember
  18. 18. Q & A
  19. 19. Thank You

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