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Build an intelligent SharePoint Bot
Rick Van Rousselt
SharePoint Saturday Cambridge
SAY THANK YOU TO OUR SPONSORS!
Sponsor Raffle!!!
• Each sponsor stamp will opt you into their raffle prize and mailings
• Collect 9+ sponsor stamps on your Badge to be eligible for the Xbox
• Hand entire Badge/ ribbon back into registration desk at end of day
• We will draw Badges for prizes at 5pm in Cromwell (if you are drawn
and do not have the pre-requisite stamp/s….. You lose!)
Social
• Make sure you tweet on #spscambridge or #sqlsatcambridge
• During the event we have Giant Jenga, Sack races and Conker Fights!
• After event, join us for a post event SharePint/ SQLPint from our bar
• Don’t forget to thank Sponsors, Volunteers and Speakers!
• The event will close at 6.30pm
Bots… Bots…Bots
What’s the first bot you ever used?
Q&A Maker
Demo
Not: Should I build a bot
But
What is the outcome I want for users
of my product or service?
1
What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available
Is a conversational chatbot the
best medium for your outcome?
3
- Vacation booking site?
- Recipe's site?
Does your idea try to replace tasks
that people love doing?
4
- Ex: Plan a trip
Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list
What do we need to build a
SharePoint bot
Bot Framework Luis.ai
YOU
Demo
Luis.ai
Utterances
Training sentences
Ex: What do you think the user will ask to the bot
Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Cambridge?
Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Cambridge?
Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
• Composite: made up of other entities that form part of a whole
Features
Improve your model
Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
• Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345
Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done
Luis.ai Demo
TIP
• Always re-train your model
Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️
The front-end part
3 choices?
Webchat control hosted on an
azure website
Connect it to MS
Teams
Skype 4 Business
Custom WebChat Control in
SharePoint
SPAdminBot
Demo
SPSNL Bot
Demo
What happens when SharePoint
talks back?
Demo
How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-courses/getting-started-
with-bots-16759
How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker.ai/
• https://www.luis.ai/

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My Session from SharePoint Saturday Cambridge

Editor's Notes

  1. SQLCloud: XBox One-S with Forza Horizon 3 Bundle; Amazon Fire TV with 4K Ultra HD; Raspberry Pi 3 Starter Kit; dbWatch: Apple iPad Mini; Skybow: Marshall Speaker; Coeo: A free place on any Coeo training course, RRP £600; Edison365: Helicopter ride (lunchtime session prize) and a Fire TV Stick; Pyramid Analytics: Amazon Echo; Quest: Samsung Gear S2 Smartwatch; DBPro/ SQLGovernor: Splash-proof JBL bluetooth speaker; Redgate: SQL Monitor License - with 12 months support and upgrades; Axioworks: Amazon Echo Dot; Idera: $100 Amazon card; Lightning Tools: Lego Technics Race Car; SQL Sentry: SQL Sentry license and 1 year of support (worth $2994); Locke Data: R for Data Science: Import, Tidy, Transform, Visualize, and Model Data; SharePoint Unite /BMM Media: A free pass to SharePoint Unite 2017 conference in Haarlem, Netherlands, on the 25th & 26th October. worth €699. travel and hotel not included; PASS: Recording (download) of all sessions from PASS Summit 2016
  2. Demo how to use the Q&A maker with a simple FAQ. Go to qnamaker.ai New bot Use url: http://www.epizone-eu.net/en/Home/show/FAQ-SharePoint.htm
  3. Quick walkthrough how to create a new bot https://dev.botframework.com/bots/new
  4. No relation with SharePoint Features 
  5. Show open source webchat control https://github.com/RickVanRousselt/BotFramework-WebChat Download and build. Use JS and CSS and host it in SP Use implicitgrantflow in JS and send secret across to query SP
  6. https://github.com/RickVanRousselt/SharePointAdminBot
  7. https://github.com/RickVanRousselt/SharePointAdminBot