Einstein Bots To The Rescue - Snowforce 2019

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Stephen Noe

Slides for my presentation Einstein Bots To The Rescue at Snowforce 2019, a Salesforce conference

Internet

Stephen Noe
Manager, Salesforce Consulting Services – Appirio
@SNoeCloud

Introduction to Einstein Bots
• Chatbot built natively on the Salesforce Platform
• Complement the support-chat experience
• Einstein Bot Builder - Intents and dialogs
• Available in Salesforce Community or your own website

Demo - SleepForce Mattress
• Sell mattresses directly to customers, online only
• Young market target, social media advertising
• Chat is primary point of contact

Demo - SleepForce Mattress
Common Questions to Support Reps
• What type of mattress should I buy?
• What is your return policy?
• What’s the status of my order?

Tips and Tricks
• Lightning Experience
• Service Cloud and Live Agent licenses
• Involve your service agents
• Be aware of writing style

Additional Learning
● Einstein Bots Cookbook for Beginners
● Einstein Bots Cookbook for Intermediate Developers
Einstein Bots
Basics
Build a Bot

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Einstein Bots To The Rescue - Snowforce 2019

2. Einstein Bots to the Rescue

3. Stephen Noe Manager, Salesforce Consulting Services – Appirio @SNoeCloud

4. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website

5. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website

6. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website

7. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website

8. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact

9. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact

10. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact

11. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?

12. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?

13. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?

14. Demo

15. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style

16. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style

17. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style

18. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style

19. Additional Learning ● Einstein Bots Cookbook for Beginners ● Einstein Bots Cookbook for Intermediate Developers Einstein Bots Basics Build a Bot

20. Stephen Noe @SNoeCloud

Einstein Bots To The Rescue - Snowforce 2019

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