1. Comprehensive Professional Profile
An In-depth Examination of Professional History
Please complete this booklet discussing only one position that you have held within each organization. If you
have held more than one position within the same organization, discuss each position in a separate booklet.
Name: Stephen A. Orzel Title: Senior Internal Auditor
Organization: NCO Financial Group Dates: From: 01/1996 To: 03/1999
800/220-2274 – William Fischer, Controller
I. Organization Overview
Please describe in general terms this particular employer. Include such information as industry and relationship
to competitors, size, sales volume, organizational entity, products or services offered, management philosophy,
number of employees, branch offices, plants or warehouse facilities, marketing organization, etc. Also discuss
growth activities during your term of employment with this company.
NCO Financial Group (NCO) is a $600 million A/R management company, located in Horsham, PA. With
offices throughout the US, UK, and Canada is the largest A/R management company in the US. The total
number employees is 15000 +/-.
NCO - In 1994, the then NCO was a family owned A/R management business, and was bought-out by a family
member by the name of Michael Barrist, CEO/President of NCO. His goal was within the next 5 years to
make NCO the largest A/R management company in the US. Within the time period that, I was
associated with NCO there were 15 acquisitions of smaller A/R management companies, and 1 large
acquisition A/R management company located in the UK with offices in Canada. One problem
established itself, and that was the fact that NCO’s internal growth could not and did not keep up with
their external growth. This created a revolving door for employees coming in and out.
II. Characteristics Of Your Position
A. Using an appropriate descriptive phrase from those listed below, indicate this position’s area of primary
responsibility:
Operations Sales Marketing Public Relations
Administration Finance Legal Personnel
Distribution Purchasing Accounting Systems
Production EDP R & D Materials Management
Credit General Manager Owner/Partner Teacher/Instructor
Other:
Accounting - Daily audit of all accounting activities, including 65 +/- bank accounts and GL, TB, A/R
and JE. Consistently met deadlines while demonstrating strong analytical and problem-solving skills to
achieve corporate objectives.
Operations - Internal cash flow program through the use of scanning payments, and Excel spreadsheet
application.
Name: Stephen A. Orzel Date: 01/04/2005
2. Name: Date:
III. Description and Perception Of Position.
Use the remainder of this booklet to describe, in narrative form, the particulars of this position as they pertain to
the following four categories. Do not be concerned with grammar, punctuation, or sentence structure, but please
write legibly or type your response. It is important to approach this portion thoughtfully, carefully evaluating the
position from each of the given parameters. If you need more space, please use an additional attached sheet.
A. General Description And Purpose Of Position: This section should address your perception of the
purpose and description of the position. Discuss such things as whether it was created, inherited, or the result of
consolidating responsibilities. Include, among others, items such as the position’s role and level of hierarchy
within the firm, i.e. number of employees supervised, functional areas of authority, committee involvement,
financial/budgetary responsibilities and skills required.
My purpose and description of the position was to complete daily audit of all accounting activities,
including 65 +/- bank accounts and GL, TB, A/R and JE, and to meet all deadlines while demonstrating
strong analytical and problem-solving skills to achieve corporate objectives.
My other purpose was to prepare NCO’s Cash Dept. for the number of acquisitions be made by creating
an Internal cash flow program through the use of scanning payments, and Excel spreadsheet
application.
B. Personal Evaluation Of Opportunities and Challenges: Discuss your perception of the challenges
and opportunities afforded within this position beginning with your acceptance of the position through your
disassociation with the position. Further elaborate by summarizing the circumstances surrounding your
disassociation with the position or organization.
Although with the increased volume due to the acquisitions all daily audits of all accounting activities,
including 65 +/- bank accounts and GL, TB, A/R and JE, deadlines were met.
An additional task was requested of me to consolidate the bank accounts and change signers on the
current and new bank accounts.
The preparation and completion of the NCO’s Cash Dept. to the Internal cash flow program through the
use of scanning payments, and Excel spreadsheet application.
My disassociation from NCO had more to do with volume than internal growth. I was putting in 14 to
16 hours a day with no internal growth.
Revision: 12/12/98
Page 2 of 3
3. Name: Date:
C. Your Contributions And Accomplishments Within This Position: The purpose of this section is to
discuss your contributions and accomplishments while in this position. Relate the cause/effect relationships that
transpired during your tenure, using action verbs such as those listed below to describe your activities. Include
duties you performed, policies, or procedures you were instrumental in establishing and implementing, and how
they affected the efficiency and operation of your department or the overall organization. For instance, the
activity creating a comprehensive training program and presenting it to a national sales force resulted in a
significant increase in sales. Or, your investigation and installation of a computer system resulted in improved,
cost-effective administrative and financial functions. Be specific about your personal involvement in this
position and quantify results when possible.
Planned Promoted Administered Coordinated Trained
Disapproved Isolated Recruited Invented Improved
Guided Assembled Investigated Sorted Contracted
Wrote Directed Evaluated Developed Implemented
Created Scheduled Restructured Moderated Arranged
Strengthened Conducted Expedited Rectified Analyzed
Maintained Conceived Controlled Installed Researched
Approved Reshaped Systematized Liquidated Expanded
Governed Enlarged Harmonized Instituted Revised
Distributed Organized Catalogued Established Motivated
Presented Designed Supervised Managed Allocated
Negotiated Presided Examined Grouped Stabilized
Conducted daily audit of all accounting activities, including 65 +/- bank accounts, and GL, TB, A/R, and JE.
Designed an internal cash flow program through the use of scanning payments, and Excel spreadsheet
application.
Developed mandates to meet deadlines while demonstrating strong analytical and problem-solving skills to
achieve corporate objectives.
D. Evaluation Of Professional Experience: Finally, discuss how your association with this organization
has enhanced your overall professional profile and education. Specifically address issues such as product
knowledge, sharpened management, communication, negotiation, organizational skills, or hands-on experience
in an area of previous inexperience.
A company must show a controlled growth ethic, and have a business and an internal operations plan
established to do so. From 1995 to 1999, NCO’s external growth out pacing it’s internal growth, and it
virtually imploded when it’s stock went from $56/share to $14/share in 2000.
Team work, good communications, and organizational skills over the mergers and acquisitions were the
rule of the day.
Revision: 12/12/98
Page 3 of 3
