William Leach, Founder & Director of The Leach Partnership, presented on How to Build Unbreakable Client Relationships.

1. Path to Client Partnership

2. Ignore
Path to Client Partnership
Not Top of MindSupplier
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Assume

3. Contact Strategy
& Plan

4. Contact Strategy
& Plan
Assume
Ignore
Path to Client Partnership
Not Top of MindSupplier
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth

5. Focus Day-to-Day
Ignore
Path to Client Partnership
Opportunity to Retain
Not Top of Mind
Service Provider
Supplier
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Assume
Contact Strategy
& Plan

6. Operational
Excellence

7. Focus Day-to-Day
Ignore
Operational Excellence
Path to Client Partnership
Opportunity to Retain
Not Top of Mind
Service Provider
Supplier
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
50%
Assume
Contact Strategy
& Plan

8. Improve Their World
Improve Day-to-Day
Focus Day-to-Day
Ignore
Operational Excellence
Path to Client Partnership
Strong Contender
Opportunity to Retain
Not Top of Mind
Trusted Advisor
Service Provider
Supplier
80%
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Assume
Contact Strategy
& Plan

9. Continuous
Improvement

10. Improve Their World
Improve Day-to-Day
Focus Day-to-Day
Ignore
Operational Excellence
Continuous Improvement
Path to Client Partnership
Opportunity to Retain
Not Top of Mind
Service Provider
Supplier
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Strong ContenderTrusted Advisor
80%
Assume
Contact Strategy
& Plan

11. Client Advocacy

12. Improve Their World
Improve Day-to-Day
Focus Day-to-Day
Ignore
Operational Excellence
Continuous Improvement
Path to Client Partnership
Opportunity to Retain
Not Top of Mind
Service Provider
Supplier
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Strong ContenderTrusted Advisor
80%Client Advocacy
Assume
Contact Strategy
& Plan

13. Build Their Future
Improve Their World
Improve Day-to-Day
Focus Day-to-Day
Ignore
Client Advocacy
Operational Excellence
Continuous Improvement
Path to Client Partnership
Partner
Strong Contender
Opportunity to Retain
Not Top of Mind
Trusted Advisor
Service Provider
Supplier
Non-Competed
100%
80%
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Assume
Contact Strategy
& Plan

14. Transformation

15. Build Their Future
Improve Their World
Improve Day-to-Day
Focus Day-to-Day
Ignore
Client Advocacy
Operational Excellence
Continuous Improvement
Path to Client Partnership
Partner
Strong Contender
Opportunity to Retain
Not Top of Mind
Trusted Advisor
Service Provider
Supplier
Non-Competed
100%
80%
50%
10%
Relationship Status Business Opportunity
Limited Opportunity for Growth
Assume
Contact Strategy
& Plan
Transformation

17. Path to Client Partnership