Sydney MuleSoft Meetup Agenda and Announcements

All contents © MuleSoft, LLC
Sydney MuleSoft Meetup
Thank you for joining us today!
We will get started at 6pm
Welcome

Meet your Sydney Meetup leaders
2
Join the group at https://meetups.mulesoft.com/sydney/
to be notified of all future events

Agenda
3
●Community updates
●Embarking on MuleSoft Automation Journey via RPA,
Composer and Flex Gateway - Sateesh Theetha and Krishna
Kamaraju
●Training and Certification Update - Kate Black and Raquel
Paez Ricciardo
●Trivia - Raquel Paez Ricciardo
●Networking time!

Who is attending a MuleSoft
Meetup for the first time?

Find community video
5

What’s in Meetups?
6
● Community-led events
● Topics are up to YOU!
● Use cases
● Demos
● How-tos
● Workshops
● Personal stories
● …
Learn - Network - Share
with other MuleSoft users

Announcements
7

MuleSoft Product Releases

GA
COMPOSER
Now
Available
Salesforce
Flow
ANYPOINT
PLATFORM
MuleSoft Automation
Create better customer and employee
experiences
RPA
New
Seamlessly automate work
across docs, images, modern & legacy apps
Realize value faster
across your business through clicks not code
Accelerate innovation
securely & reliably through Anypoint Platform

Next generation of MuleSoft’s Managed IPaaS
MuleSoft CloudHub 2.0
GA
10

Universal API Management Feature Updates
MuleSoft Universal API Management (UAPIM)
GA
● Anypoint Flex Gateway 1.1.0
● Anypoint Flex Gateway 1.1.0 Policies (LDAP and HTTP Caching)
● Message Logs for Flex Gateway within APIM
● Onboard UAPIM to Metering and Billing Service
● Event-driven APIs Support in API Governance
11

MuleSoft Platform Updates
GA
● Anypoint Studio 7.13.0
● Anypoint API Manager 2.4.4
● Runtime Manager update and full Java 11 support for Mule Runtime Engine
● Anypoint Partner Manager 2.13.1
● Import and Export Scripts on DataWeave Playground
● Mule Gateway - JWT Validator Support for ES256
● Sorting for Total Request and Error Rates on API List
● Mule SDK - Troubleshooting and Diagnostics Enhancements
12

Upcoming Community Meetups
Weekly events
• Check out all upcoming events every week here
Over 150 groups world wide
• Join from anywhere!
→ Join the Global Group: meetups.mulesoft.com/online-group-english
→ RSVP for upcoming events: meetups.mulesoft.com/events

All contents © MuleSoft, LLC 14
Become a MuleSoft Mentor
Who are MuleSoft Mentors?
● Individuals eager to become active
contributors across platforms
● Hold 1+ MuleSoft certifications (not
required!)
Why should you become a Mentor?
● Build your professional and personal brand
● Help others skill up
● Earn recognition as a Mule expert by
MuleSoft and the broader ecosystem
Apply now
mulesoft.com/mentors
A top community program

Embarking on MuleSoft Automation
Journey via RPA, Composer and Flex
Gateway

Capgemini - The Recognised MuleSoft Leader in
JAPAC
• 2022 Global MuleSoft
Practice Development
Partner of the Year
• 6 years in a row, we have been
awarded the MuleSoft APAC
Delivery Partner / Practice
Development Partner
• 85+ MuleSoft Consultants in
Australia (Syd, Melb, Perth,
Brisbane and SA)
Manilla, PH (MuleSoft “Centre of
Excellence”)
• 300+ MuleSoft Consultants In
India
JAPAC (SG / Other)
#1 APAC & Global MuleSoft
Partner by Total Certifications

18
© 2020 Capgemini. All rights reserved.
⮚ Automate data entry and data retrieval in
legacy and modern applications
⮚ Extract data from documents, web pages,
PDFs, emails, etc
⮚ Recognize and extract texts from images
and screens (OCR)
⮚ Automate multi-step, multi-system
processes
GET ALL THE CORE RPA CAPABILITIES THAT MATTER MOST
TO YOUR BUSINESS
$

Common repetitive tasks
MuleSoft RPA
Moving folders and files Email interactions Preparing, manipulating, merging
data
Logging in/out from apps
Filling out forms Remote desktop PDF interaction Databases queries
Calculations Many more...
Screen read/update Excel Processing

20
© 2020 Capgemini. All rights reserved.
Scale faster and achieve more with a complete solution for automation and
integration

MuleSoft RPA Lifecycle Phases
Build
Evaluation
Production
Manage and
Monitor
Design
Test
RPA
Process
Lifecycle

Drive end-to-end integration & automation with Anypoint Platform and Composer
Use Case Patterns
C C
A A
Standalone RPA + Composer/Flow RPA + Anypoint RPA + Composer/Flow + Anypoint
Data Import
Time Tracking
Lead/Opportunity Entry
Calendar Bots
3 Strike Rule Automation
File Management w SFTP
Reports and Invoicing
SSL Certificates Renewal
Clinical Test Results
Season Ticket Renewals
E-com Service Availability
Inventory Management
Procurement
Customer Service
Contact Center
Information Look-up
Reconciliation
Invoice Automation
Sync accounts/cases
Monitor tickets
Workflow automation to
SaaS integration with
Composer
RPA and
- Einstein Automate
- Service Cloud
- Sales Cloud
- Salesforce Industries
- Financial Svcs Cloud
- Health Cloud
Accessing Spreadsheets
OCR with Integration
Accessing Locked Systems
Migration
Onboarding/Offboarding
End-to-end integration &
automation
Automated E2E Process
- Claim Management
- Work Order Mgmt

C
C
Drive end-to-end integration & automation with Anypoint Platform and Composer
Use Case Patterns
C C
A A
A
A
A
Standalone RPA + Composer/Flow RPA + Anypoint RPA + Composer/Flow + Anypoint
C

All contents © MuleSoft, LLC 24
Universal API management on Anypoint Platform
Manage and secure any API, built and deployed anywhere
Accelerate application delivery
Jumpstart development by discovering APIs built
anywhere or building APIs using diverse protocols
Implement modern architectures
Manage and secure any service — no matter the
size, language or cloud — with a flexible gateway
Gain consistent security and quality
Secure and govern every API in any environment
without adding development overheads
Create vibrant ecosystems
Maximize the value of your APIs by driving
adoption and engaging your API communities

RPA Technical Discovery Questions
● Do you have business processes which are manual & involve
unstructured data like PDFs or spreadsheets?
● Do you have business processes that use a desktop user
interface like a legacy mainframe system?
● What major projects do you have in the roadmap that require
integration or process automation?
● How will you determine which automations will provide the
best ROI?
● How will you discover & manage automations?
● What kind of governance requirements do you have for
automations?
To uncover MuleSoft RPA use cases
26

RPA Technical Discovery Questions
● Can the task be completed manually by a human sitting at a
PC?
● Does the business system lack an API or is the database
inaccessible?
● Does the vendor charge extra for updating information in the
business application?
● Does the human worker perform the task more than once per
week?
● Does the task involve sensitive data?
● Does the task need to be completed quickly with limited
staffing resources?
● Are there repetitive that employees dislike?
To uncover MuleSoft RPA use cases
27
Is it Rule
Based?
Is it
Repetitive?
Is it High
Volume?
Is it prone to
human error?

Claim expenses workflow
Manual, repetitive works lead to human errors and resource waste
Customer
Management
Team
Member sends the
claim expenses
form via email/post
Customer agent
gets claim
expenses details
Open up multiple
screens to get to
the customers list
screen
Search the
customer
Intiate the process of
claim expenses by
entering the expenses
detail manually
Send notification
to the customer
Manual process without automation
Challenges:
Long wait for the customer to get the claim expenses status
Time consuming process to go through each application
Difficult to scale staff during periods of unexpected demand
Business Impact:
Unsatisfied customer and staff
Staff performing manual tasks rather than managing client
relationship
Open customer
details screen

Claim expenses
Composer
Anypoint
Platform API
Workflow
This process show how a manual claim expenses form can be automated with the use of Mule HyperAutomation
Run a daily
scheduler
Invoke RPA
process & send
parameters
Receive Composer data to
login to MS Outlook to
download the expense claim
form
Extract the claim
expenses details from
the form using OCR
Form json
payload and call
Mule Anypoint
API for further
processing
Receive RPA
data
Sends slack
notification
RPA
Receives RPA data
Transforms the data for
further processing
Sends back to RPA on
the processing status
Receives data
from Anypoint API

Use MuleSoft RPA Bots to replace human tasks
Improving accuracy and productivity
Benefits:
Quick resolution on customer claim expenses.
No more human prone error while processing the data.
Faster, more stable and scalable processing.
Business Impact:
Frees up staff to focus on high value tasks.
Satisfied customer and improved turnover.
Create a reusable RPA process

Training & Certification Update Kate Black
Sr. Director JAPAC
Training and Certification

MuleSoft Automation
Empower your teams to do more, with less
Move faster with fewer resources
Automate any manual or repetitive tasks in your organization
Composer -- RPA -- Orchestrator
Improve how work flows for everyone
Empower anyone to automate any Customer 360 processes
Composer -- RPA -- Orchestrator
Power automations together
Automate as a team on a platform that makes collaboration with IT easy
Composer -- RPA -- Anypoint

MuleSoft RPA Training
Learn how to automate tasks with
bots
Learn on MuleSoft Training
• Self-paced course that covers getting started with, building,
testing, deploying, and managing RPA processes with
MuleSoft RPA
sfdc.co/mulesoft-rpa-training
Learn on Trailhead
• Get Started with MuleSoft RPA trail
• Building RPA Processes trail
• Testing, Deploying, and Managing RPA Processes trail
sfdc.co/learn-mulesoft-rpa
MuleSoft
Training

Learn MuleSoft Automation on Trailhead
MuleSoft RPA
Learn how to automate manual
tasks with bots
MuleSoft Composer for Salesforce
Learn how to build and run flows to
integrate systems and data
1
2
3
1
2
Get Started with MuleSoft RPA
Get Started with MuleSoft RPA Builder
Manage MuleSoft RPA Solutions
Get Started with MuleSoft Composer
18+ modules based on use case

JAPAC Schedule
To check out our training schedule head to:
35
bit.ly/JapacCourseSchedule

Who is MuleSoft Certified?

JAPAC Certober is Here
6
Getting Started
Courses
Kickstart your self-paced learning
with an instructor
12
Exam
Readiness
Sessions
100s
Certification
Appreciation
Event
Go to
https://training.mulesoft.com/campaign/c
ertober-japac
3
Exam
Maintenance
Sessions
To reach 100s of our
certified community
4
Face to Face
Certification
Events
Online
Certifications

Certober is here!
The largest certification sprint of the year
How can you get involved?
The following are some incentives for our customers to get
certified this October:
● Sign up for a self-paced Anypoint Platform Development:
Fundamentals course NOW(anytime in September), and
we will enroll you in a free instructor-led Getting Started
class (Valued at USD1500) in October.
● First five candidates to get certified in October get invited to
do a video interview for professional visibility.
● Get an invite to our exclusive Certification Appreciation
event on 31st of October.
Eligible certifications include MCD L1, MCD L2, MCPA, MCIA
and maintenance exams.

Trivia

Thank you

To conclude this intro...
41
● Fill out the survey!
● Contribute! meetups@mulesoft.com, `Contact the Organiser` on the event page or post on the
Online Group.
● Let’s take a group picture! 📸

Sydney MuleSoft Meetup Agenda and Announcements

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