Rajkumar service delivery_imp

by Raj Kumar, IAS Secretary to the Govt. of Gujarat, Department of Science & Technology. Date: 18 th January 2008, New Delhi.

Integrated Service Delivery: Issues & Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Prologue ,[object Object],[object Object],[object Object]

Integrated Service Delivery: Prologue ,[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: VISION ,[object Object],[object Object]

Integrated Service Delivery Portal

Integrated Service Delivery: Service Delivery Preparedness (Back-end) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Service Delivery Preparedness (Back-end) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Service Delivery Preparedness (Back-end) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Service Delivery Framework (Front-end) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Service Delivery Framework (Front-end) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Service Delivery Framework (Front-end) ,[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery : Progress Status of Gujarat ,[object Object],Data Bases Services Beneficiaries 1.Land Records (All 225 Talukas) Occupancy certificates, Mutation Farmers/ land owners 2.Ration cards (All 225 Talukas) Addition/deletion of names, new cards, change in address etc. Entire Population 3.BPL list (All 225 Talukas) Useful for Govt. scheme benefits BPL 4.Electoral roll (whole state) Useful as Citizen ID; elector(s) name addition/deletion Entire Population 5.Education Board (10 yrs data) Education certificates for 10/12 th Re-examination of answer books Student community 6. Soil Health Card (All 18000 villages) Decision support for agriculture e.g. fertilizer inputs, crops Farmers

Integrated Service Delivery : Progress Status of Gujarat ,[object Object],Service Beneficiaries Birth/death certificates Entire state Old age/widow Pension Destitute Persons Caste/income certificates Entire population Govt. Insurance schemes Students, landless labor, farmers Housing schemes BPL, SC/ST Population Driving License (Learners’) Eligible population Weather information Farmers Agriculture Commodity Prices info. Farmers Railway Time Table/Reservation Entire Population Employment exchanges Job seekers’ and job providers information

Integrated Service Delivery: Service Delivery Framework (Front-end) ,[object Object],[object Object],[object Object],[object Object],Type of Transaction Charge to Citizen SCA / VLE’s Share GoG’s Share Utility Provider to pay E-government Rs. 10 Rs. 8 Rs. 2 Rs. 0 Utility bill collection Rs. 0 Rs. 4 Rs. 1 Rs. 5 On line land record Rs.15 Rs. 10 Rs. 5 Rs. 0

Integrated Service Delivery: Infrastructure Readiness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery: Infrastructure Readiness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery : Governance of E-Governance (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Service Delivery : Governance of E-Governance (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rajkumar service delivery_imp

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