SplunkLive! Zurich 2019: Swisscom
•Download as PPTX, PDF•
2 likes•1,834 views
Swisscom describe how Splunk is used for operational insight, letting the team know which customers have installed an Internet booster device
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to SplunkLive! Zurich 2019: Swisscom
Similar to SplunkLive! Zurich 2019: Swisscom (20)
More from Splunk
More from Splunk (20)
Recently uploaded
Recently uploaded (20)
SplunkLive! Zurich 2019: Swisscom
- 1. Internet Booster | SPLUNK Dashboard - Use Case Internet Booster Michael Studer
- 2. MichaelStuder|InternetBooster@SPLUNKLIVE 2 CREDITS Martin Bobst (Swisscom) Development, Prototype, Realisation Benjamin Keller (LC Systems) Realisation, Operating CHALLENGES
- 3. • The story behind the product • The story behind the dashboard Customer The need for internet bandwidth is growing rapidly Solution Swisscom has responded by supplying rural places with Internet Booster Reporting The challenge with reportings Dashboard Solution with SPLUNK MichaelStuder|InternetBooster@SPLUNKLIVE 3 "The Story Behind…" | Agenda
- 4. MichaelStuder|InternetBooster@SPLUNKLIVE 4 THE PRODUCT | BASIS • Highspeed Internet Community: Available 1273 Under construction 302 Planned 637 (Total 2212 /Stand 1.1.2019)
- 5. Internet Booster MichaelStuder|InternetBooster@SPLUNKLIVE 5 THE PRODUCT • Indoor Unit • Outdoor Unit
- 10. Database User Accounting HDM (Home Device Management) MichaelStuder|InternetBooster@SPLUNKLIVE 10 SOURCE #1
- 11. Ersteller,Datum,Dokumentenname,C0-Klassifizierung 11 SOURCE # 2 CPECope Tibco HDMBlueadit Colibri EMA E1 CUDB Splunk (Monitoring) Request Response Create (Preaktivierung) Inbetriebsnahmequo te Dashboard Speed Test due to Syncback IB2 connected (Yes/No) CPE Type (IB2,IB1, LTE Subscription (aktivated, None) LTE Connected (Yes / NO) Mobile Network connected (GSM/UMTS/LTE) Traffic (OK, NOT OK) Reservation Toolboss IMSI Syncback Mobile pipe IMSI Syncback Acknowledge SET (Symchback und Change) Symphony Service Aktivierung Traffic Traffic Service Aktivierung Service Aktivierung Nimble _time reqId accountId commissioningStep commissioningStepStatus cos APN exceptionMessage index sourcetype clientId method Milestone_Reservation _time commissioningStep latestEndTimeRange earliestEndTimeRange accountId RouterSN IDUSN ODUSN imsi imei softwareVersion mobileInterfaceStatus mobileIp mobilePrimaryCellId mobilePrimaryRsrp mobilePrimarySinr mobilePreferredAccessTechnology mobileCurrentAccessTechnology connectionType wifiEndPointRssi wifiRadioChannel index sourcetype Milestone_HDMSpeedtest reqId count index sourcetype clientId method commissioningStep commissioningStepStatus _time accountId serviceId imsi phase apn rfsId imsiPairingKey comment mddgwRfsId state Milestone_CellularActiva tionRequest_And_Ackno wledge _time reqId commissioningStep accountId cos commissioningStepStatus exceptionMessage index sourcetype method clientId phase Milestone_ServiceProvisioning Bonding Server Service Activation Device History IDU Information Traffic Information Cellular Activation Speedtest Operation Dashboard _time DSLIP TrafficStatus (1 DSL only,2 DSL + LTE, > 2 Exception) Bonding_Traffic ODU Information DSLIP History _time hdm_device_serial hdm_device_type hdm_fault_code hdm_fault_description operationId Policy sourcetype index commissioningStep Milestone_Service Activation Start (time) End (time) hdm_device_serial IMSI Status iwwe_script_name LogHelper ToolkitActivationNotification Start (time) End (time) hdm_device_serial IMSI Status iwwe_script_name LogHelper ToolkitActivationRequest IMSI Syncback Reservation IMSI Syncback Service Aktivierung Imsi CalcAverageSpeed CurrentAccessTecnology NetworkInUse ODUIP ODUSN ODUStatus Operation PacketsReceived PacketsSent lastActiveCellID Milestone_OutDoorUnitData Periodic Load _time accountId productClass description (aus DeviceDescriptionLookup) serialNumber module oui index sourcetype DeviceHistory Device change productClass description index sourcetype method clientId DeviceDescriptionLookup IP History DSL_IP Change Script:WriteLookup_DeviceDescription Script:WriteLookup_DeviceHistory accountId Imsi ServiceActivation_Satus ServiceActivation_Date CellularActivation_Status CellularActivation_Date MobileConnection_Status MobileConnection_Date IB2_Date IB2_Status Account_commisioning_status Order CPECope Tibco HDMBlueadit Colibri EMA E1 CUDB Splunk (Monitoring) RequestCreate (Preaktivierung) Inbetriebsnahmequo te Dashboard Speed Test due to Syncback IB2 connected (Yes/No) CPE Type (IB2,IB1, LTE Subscription (aktivated, None) LTE Connected (Yes / NO) Mobile Network connected (GSM/UMTS/LTE) Traffic (OK, NOT OK) Reservation DWH ( Analytics ) Toolboss IMSI Syncback Mobile pipe IMSI Syncback Acknowledge Symphony Service Aktivierung Traffic Traffic Service Aktivierung Service Aktivierung Nimble _time reqId accountId commissioningStep commissioningStepStatus cos APN exceptionMessage index sourcetype clientId method Milestone_Reservation _time commissioningStep latestEndTimeRange earliestEndTimeRange accountId RouterSN IDUSN ODUSN imsi imei softwareVersion mobileInterfaceStatus mobileIp mobilePrimaryCellId mobilePrimaryRsrp mobilePrimarySinr mobilePreferredAccessTechnology mobileCurrentAccessTechnology connectionType wifiEndPointRssi wifiRadioChannel index sourcetype Milestone_HDMSpeedtest reqId count index sourcetype clientId method commissioningStep commissioningStepStatus _time accountId serviceId imsi phase apn rfsId imsiPairingKey comment mddgwRfsId state Milestone_CellularActiva tionRequest_And_Ackno wledge _time reqId commissioningStep accountId cos commissioningStepStatus exceptionMessage index sourcetype method clientId phase Milestone_ServiceProvisioning Bonding Server Service Activation Device History IDU Information Traffic Information Cellular Activation Speedtest Operation Dashboard _time DSLIP TrafficStatus (1 DSL only,2 DSL + LTE, > 2 Exception) Bonding_Traffic ODU Information DSLIP History _time hdm_device_serial hdm_device_type hdm_fault_code hdm_fault_description operationId Policy sourcetype index commissioningStep Milestone_Service Activation Start (time) End (time) hdm_device_serial IMSI Status iwwe_script_name LogHelper ToolkitActivationNotification Start (time) End (time) hdm_device_serial IMSI Status iwwe_script_name LogHelper ToolkitActivationRequest IMSI Syncback Reservation IMSI Syncback Service Aktivierung Imsi CalcAverageSpeed CurrentAccessTecnology NetworkInUse ODUIP ODUSN ODUStatus Operation PacketsReceived PacketsSent lastActiveCellID Milestone_OutDoorUnitData Periodic Load _time accountId productClass description (aus DeviceDescriptionLookup) serialNumber module oui index sourcetype DeviceHistory Device change productClass description index sourcetype method clientId DeviceDescriptionLookup IP History DSL_IP Change Script:WriteLookup_DeviceDescription Script:WriteLookup_DeviceHistory accountId Imsi ServiceActivation_Satus ServiceActivation_Date CellularActivation_Status CellularActivation_Date MobileConnection_Status MobileConnection_Date IB2_Date IB2_Status Account_commisioning_status Order
- 12. • Troubleshooting • Device History • Customer Behavior • Connection Errors MichaelStuder|InternetBooster@SPLUNKLIVE 12 OPERATION DASHBOARD
- 13. • Splunk delivers the appropriate database for our campaigns and our assurance calls • Is also used by the marketing department MichaelStuder|InternetBooster@SPLUNKLIVE 13 CAMPAIGN DASHBOARD
- 14. • Splunk delivers the appropriate data for our campaigns and our assurance calls • Splunk delivers sustainable value by enabling our customers to return their non used assets. • Detailed analysis when fixing customer incidents and system improvements • A true E2E monitoring has to take technical/system relevant information, as well as customer behaviour into account. MichaelStuder|InternetBooster@SPLUNKLIVE 14 FINALLY
- 15. THANKS MichaelStuder|InternetBooster@SPLUNKLIVE 15 graphics in this presentation by: 99designs, freepik