Blue Latitude credentials presentation. We are a digital business and marketing consultancy, deliver strategy and evaluation services, helping our clients engage more effectively with their audiences and so maximise growth. Although every consulting engagement is unique, our work often involves: - Customer research and insight - Digital strategy development - Programme and project management - User experience - Performance evaluation and web analytics - Digital leadership consultancy Unlike an agency we do not develop or build, which means that we do not have a vested interest in particular digital product, platform, tactic or technology. Our agenda is our client’s agenda.

1. Introduction to Blue Latitude Credentials

3. Digital strategy development

4. Programme and project management

5. User experience

6. Performance evaluation and analytics

8. Strategic Consultancies Impartial and independent Analytical Marketing Focus Business Focus Your agenda is our agenda Marketing Agencies Customer- centric Executional

9. A world class digital consulting practice Founded in 2002, with offices in offices in London and the US Cross sector and global to local experience Strong Healthcare and Pharma practice (Patient, HCP and Payer) Experienced across the Brand cycle from Pre-Launch to Maturity Highly experienced and growing team (35) specialist consultants and analytics experts Business, marketing and technical experience, delivering services that : Spread best practice Maximise performance Gain competitive advantage

10. Core competence

11. Strategy Improving the performance of online channels 21/06/2010 7 Blue Latitude Confidential and Proprietary How are we going to win in digital? What are the objectives? Who are our users and what do they need? How well are we performing and how can we improve? Business & eMarketing Objectives How do people behave online? How can we influence them? What resources do we need? Where should they be invested? What are our competitors doing? Online Environment Audience

13. How and where can we use content most effectively?

14. Where are the positive (and negative) mentions of our brand?

15. What can we do to shift sentiment in our favour?

17. Who should our strategic media partners be?

19. Scope User centric maps of the digital environment 21/06/2010 10 Blue Latitude Confidential and Proprietary

20. Beacon Management dashboard’s that track and improve performance 21/06/2010 11 Blue Latitude Confidential and Proprietary

21. Project and Programme Management Creating a plan for complex projects 21/06/2010 12 Blue Latitude Confidential and Proprietary Phase 1 Project startup Phase 2 Specification, plan & costs Phase 3 Project Delivery, Using Agile Approach Agree project governance Appoint (interim) programme / project management Define project organisation structure Identify partners / suppliers Develop high level project scope (Project brief) Develop detailed specification (UCD iteration one) Develop detailed costs and project plan Agree on contractual structure with suppliers Finalise procurement with suppliers Develop detailed project scope (Project Initiation Document) Release 2 Release 1 Release 3 Management Sign-off

22. Case studies

23. Improving the performance of online businesses What does the future of entertainment look like and what role should our company play in that future? Case Study: Ministry of Sound Identify the most efficient organisation structure for our global marketing team. Case Study: CMC Markets A five year CRM strategy for the BBC. Case Study: BBC Identify an eBusiness strategy that positions Lilly as a global leader in the treatment of Diabetes. Case Study: Eli Lilly and Diabetes Develop an eMarketing Strategy and framework for a new arthritis drug that is launching across Europe. Case Study: Roche How are our global affiliates performing online and how do we share best practice? Case Study: Eli Lilly and Cialis 21/06/2010 14 Blue Latitude Confidential and Proprietary

24. How can we help your business?

25. Summary of services 21/06/2010 16 Blue Latitude Confidential and Proprietary

26. 21/06/2010 17 Blue Latitude Confidential and Proprietary