1. SOPHIA CAMPBELL
4305 16th Avenue South
Minneapolis, MN 55407
e-mail: misssisu@gmail.com | Phone: 612-521-5405
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INFORMATION PROFESSIONAL
I have acquired almost two decades of experience in project management, analysis, technology, and
librarianship. I employ a solid background in the Finance and Telecom industries as well as exposure to
both traditional and special libraries. I possess intrinsic talents in the areas of organization, instruction, and
expository writing. I have an affinity for logic, detail, resourcefulness and wit. I am seeking a management
or administrative position within the information industry that affirms the value of my past experience
while affording professional growth in new directions.
AREAS OF EXPERTISE
● Project Management
● Information Management
● Change Management
● Resource Management
● Business Analysis/Business Systems Analysis
● Technical Writing
● Training and Instruction
● Test Coordination
● Competitive Intelligence
● Market Research
● Database Administration & Development
● Website Design & Development
PROFESSIONAL QUALIFICATIONS
PROJECT MANAGEMENT
● Managed both technology and business projects utilizing waterfall, agile, and iterative project lifecycle
methodologies.
● Comfortable leading multiple projects simultaneously or applying a dedicated focus to a single initiative.
● Effectively communicate project status verbally or through formal presentations to all levels throughout
the organizational hierarchy.
● Commonly led dispersed cross-functional teams within a single organization but have frequently worked
with vendors, clients, or global resources and occasionally worked solo.
● Project timelines have ranged from 4 weeks to 18 months with an average timeline of 7 months.
● Project budgets have ranged from $0 to $4 million dollars with an average budget of $1 million dollars.
ANALYSIS
● Proficient in the acquisition of requirements through informational or reference interviews, brainstorming
surveys, JAD’s (Joint Application Development) sessions and reverse engineering.
● Excel in the documentation of processes and systems utilizing either expository writing or diagrams.
● Diligent in the identification of impacted upstream and downstream entities.
● Believe in the necessity of root cause analysis to cure the problem not the symptom.
● Champion gap analysis as the straightest approach to improving the bottom line.

2. SOPHIA CAMPBELL
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TECHNOLOGY
● I speak both geek and acronyms. Ability to fluently translate from Information Technology to the Business
and vice versa.
● Familiarity with fundamental concepts in the architecture and design of hardware and software, especially
in the context of integration.
● Ability to navigate legacy systems as well as the unending ocean of new technology.
● Experience in the development and administration of Microsoft Access, SQL, and Lotus Notes Databases.
● Experience in the design and development of websites using HTML5 and CSS3.
LIBRARIANSHIP
● Advisor to the Minnesota Center for the Book Arts (MCBA) on library matters including the
implementation of a new open source Integrated Library System (ILS) and submission of library-related
grants.
● Seasoned in Reference Services, Reader Advisory, Circulation, and Inter-Library Loan (ILL).
● Familiar with Cataloging and Serials Management.
● Experiences in Competitive Intelligence, Market Research, and Patent Searching.
EDUCATION & CERTIFICATIONS
Saint Catherine University 2015
St. Paul, MN Master of Library & Information Science
University of Saint Thomas 2007
Minneapolis, MN Mini-Masters in Project Management
University of Redlands 2004
Redlands, CA Bachelor of Arts, Political Science
EXIN International 2005
Foundation Certification in ITIL Service Management
Six Sigma 2004
Green Belt Certification
AWARDS
Converge-One – Top Performer February 2014, March 2015
Ameriprise Financial - Chairman’s Award for Excellence – Finalist 2009
Ameriprise Financial - Innovation Lab Innovator – Finalist 2009
Ameriprise Financial - Top Achiever 2006

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WORK EXPERIENCE
ConvergeOne April 2013 - Present
Eagan, MN ITIL Process & Tools Manager/Training Manager 2015 - present
Technology Project Manager 20130-02015
Genesis10 August 2012 – April 2013
St. Paul, MN Consultant. On assignment at NACR as Technology Project Manager.
Modis February 2011 – August 2012
Minneapolis, MN Consultant. On assignment at RBC - Royal Bank of Canada as Senior Business
Systems Analyst
Hennepin County Library 2008 – 2011
Minneapolis, MN Public Service Associate
Ameriprise Financial/American Express Financial Advisors March 1998 – October 2011
Minneapolis, MN Project Manager 2005 - 2011
Service Manager 2005
Business Systems Analyst 2002 - 2005
Project Coordinator 1999 – 2002
Administrative Assistant 1998 – 1999
Carlson Companies 1995 - 1997
Plymouth, MN Special Libraries Assistant
Minneapolis Public Library 1994 – 2008
Minneapolis, MN Library Aide I, Substitute 2007-2008
Library Aide II, Substitute 1994-2003
Faegre & Benson 1994-1995
Minneapolis, MN Library Assistant
University of Redlands, Armacost Library 1989-1994
Redlands, CA Library Aide