1. Philip Lee
Personal CV
Personal Profile
Strong interest and understanding in user requirements analysis.
A technology focused individual with business analysis skills who can produce effective
business solutions.
Displayed dynamic team working ability through part time jobs and university studies.
Able to communicate effectively with a diverse range of people and hold excellent
interpersonal skills.
Manager role has improved my confidence to initiate conversations with potential
customers building rapport to extend business.
Highly competent with Windows, Mac, Linux and MS Office (Word, Excel, Access,
Project and PowerPoint).
A proactive and confident individual blended with relentless work ethic and ability to
work under pressure.
Languages
English (Native) – Speaking and Writing.
Chinese, Cantonese (Native) – Speaking and Writing.
Chinese, Mandarin (Proficient) – Speaking.
Career History
Shanghai Blossom Feb ‘13 – Jan ‘17
4 Muir Street, Hamilton
Manager (Promoted from Customer Service Assistant – Apr ’15)
Responsible for overseeing the daily operations of the store, and leading colleagues to deliver
exceptional customer service as it is the focus of the business. Delegation of tasks and being
proactive to ensure store is operational and customers are serviced on demand.
Work Duties
Answering customer queries and responding to customer feedback for improvements.
Responsible for supervising of staff, training and coaching staff to ensure business
standards are met.
Resolving customers’ complaints efficiently.
Operating JustEat system to handle financial transactions.
Assisting the creation of posters and menu to increase sales.
Pizza Hut Feb ‘12 – Oct ‘12
31 St James Avenue, East Kilbride
Driver and Back of House Staff
Main duties include preparing stocks and ingredients for usage and delivering meals. Using my
initiative to support others when necessarily and ensuring customers are serviced when
required.
Skill Set
Business Analysis (UML)
Microsoft SQL Server
Tableau
High Data Literacy
Data Modelling (ER)
Strong Analytical Mind
Project Management
Team Orientated
Concise Communication
Highly Adaptive
Strong Customer Service
Time Management
Interests & Additional
Information
Info Security Awareness
Personal Development
30 Days Backpack Travel
Adobe Creative Suite CS5
Socialising
Reading
Hiking
Can Do Attitude
2. Education
University of West of Scotland Sep ‘15 – April ‘17
BSc Business Technology – First Class.
Honours Project Title: An Investigation of Big Data Text Analytics in Micro Business within Food
Industry
Key Modules Include
Business Intelligence
Data Warehouse Environment
Requirements Analysis
Project Management
Information Security Management
Database Applications
City of Glasgow College Aug ’13 – June ‘15
HND Information Technology - (A)
St Andrews and St Brides High School Aug ’02 – June ’08
Higher Grades:
Product Design (B), Computing Studies (C), Graphics Communication (C)
Stow College Sep ’01 – June ‘11
A -Level Chinese - (B)
References - Available on Request.
Awards and
Extracurricular
Oracle Database Design
Gym Fitness Certification
Chinese Merit Awards
Full Motorcycle License
Full Driving License
Contact Details
Philip Lee
31 Leggatston Drive, Darnley
Glasgow
G53 7ZY
M: +44 7748144455
E: phillee5647@hotmail. com
NI: JS 66 81 80A
