This document contains frequently asked questions and answers about troubleshooting access to the Anypoint Platform. It addresses issues such as having multiple accounts with the same email, joining an existing organization, accepting organization invitations, logging in, accessing APIs and the developer portal, managing API permissions, billing information, and accessing other organizations.

1. Troubleshooting Anypoint
Platform

2. Frequently Asked Questions For Troubleshooting
Anypoint Platform Access

3. Can I have multiple accounts with the same email
address?
• Yes, you can have multiple accounts, either for the same organization
or for multiple different organizations, using the same email address.
Your username must be unique for each account.

4. I created an account, but I need to join an existing
organization.
• To join an existing organization, please contact an Organization
Administrator for the organization that you need to join and ask them
to send you an invitation to that organization. Once you receive your
invitation, you can create a new account to accept the invitation and
associate your account with the organization. Any data that you
entered into the organization that you created yourself remains
associated with your old organization.

5. I have been sent an invitation, but it says I should
use an existing account to log in – what account
am I supposed to use?
• If you have one or more existing MuleSoft community accounts tied
to the email address at which you received your invitation, MuleSoft
prompts you to use your existing account to sign in and accept the
invitation. You can also choose to create a new account by following
the Sign Up link at the bottom of the form.

6. I received an invitation to an organization, but I
want to use a different email address for my
account.
• Account invitations are tied to the email address to which the
invitation was sent. If you need to use a different email address,
accept the invite, then visit your profile to change your email address.

7. I received an invitation to an organization, but
when I follow the link in the email I receive an
error.
• Your invitation may have expired or been rescinded. Please contact
your Organization Administrator for a new invitation.

8. I have an account, but the platform does not
recognize my login.
• Please check that you are using the correct URL to log in to your
organization. If your organization uses an external identity
management system, your login URL uses this
pattern:anypoint.mulesoft.com/accounts/login/yourorganizationna
me
• If your organization is not using an external identity management
system and your login credentials are not working, reset your
password or consult your Organization Administrator to ensure that
your account is still active.

9. I accepted an invitation and logged in, but I cannot
see anything in the platform.
• If you are logged in and cannot see anything on your organization’s
Developer Portal, this means that either:
• no one in your organization has added any APIs yet, and thus there
are no API Portals to display
• you have not been granted Portal Viewer access to any private API
Portals (and there are no public API Portals to display)

10. I am an API Version Owner, and I want to give
other people access to my API version. What do I
do?
• Navigate to your API Version Details page and click
the Permissions tab. You can invite other users to access your API
here. Note that the user you want to invite must already be a
member of the same organization as you. Once you have added users,
you can manage the nature of the permissions (Portal Viewer access
or API Version Owner access) that you assign using the drop down in
the Permission column. This tab also allows you to view all users who
currently have been granted direct permissions to your API. Note that
this tab does not display any users that have permissions based on a
custom role, because roles cannot be managed from API Version
Details pages. Contact your Organization Administrator for
information about role-based permissions to your API version.

11. I cannot access billing information for my account.
• Please contact us directly for billing information.

12. How do I access the Developer Portal for another
organization?
• Log out of your account in order to browse Developer Portals of other
organizations. While you are logged in to your own organization, you
can only access your own organization’s Developer Portal. Note that if
you wish to request access to an API of another organization, you
need to get an Anypoint Platform account for that organization.