1. Online Appointment Booking
Solutions

2. What if…

3. …you could convert ALL your web
visitors into SALES?
(I assume you spend a lot of your time
working on this already)

4. You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator

6. You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show Maybe even a Store Locator
(If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number
(manned ONLY during opening-hours)

8. You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator
(If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number
(manned ONLY during opening-hours)
(menu system… ‘press 7’)

10. You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator
(If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number
(manned ONLY during opening-hours)
(menu system… ‘press 7’)

12. You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator
(If you’re very lucky Leadformace did it)
You have your opening-hours
and your phone number
(manned ONLY during opening-hours)
(menu system… ‘press 7’)
a GENERIC email…
info@something.com
enquiry@something.com
You even installed a ‘Live Chat’ plugin
Social media presence (as many as you can manage)

15. But do you know…

16. How many web visitors actually convert into
Sales ?

18. How many hits your website gets
outside of opening hours?

19. 83% of purchases take place in-store
(…thanks Pierre-André for that stat)
34% of UK customers look at a product
online before making a purchase in-store
A trend called ‘reverse showrooming’

20. What do we know:
For local searches customers are using mobiles & tablets
more than laptops & PC’s
All your customers have a SMART device
and all use Social media

21. No reinvention of the wheel please…
I would like to talk about a tool
A call-to-action that enables your visitors to book a face to
face consultation, enabling your staff to do what they are
best at, SELLING!

22. What we do…
We add a ‘plugin’ to your website enabling your web
visitors to book appointments directly online
Confirmed appointments!

23. Background: Who are we?
European leader in Online Appointment Booking solutions
32 Million appointments booked to date
1 appointment booked every 2 seconds
1 million users
8 years of market experience
10,000 Man-days of development time
99.6% client retention rate

24. What is a CONFIRMED appointment?
It’s not an email request form
It’s not a ‘Live-Chat’ (70% inactive)
It’s not a request for a call back
Very Expensive (Indirect costs)!

25. What is a CONFIRMED appointment?
Instantaneous feedback
No need to speak to someone
Can be made 24/7

32. Email & SMS confirmation…
Date & Time
Location
Name of person appointment is with (if desired)
Link to a Map
Ability to cancel or change the appointment time

33. …Coralie can also receive an
SMS or Email notification

34. …and Email / SMS reminder
An hour, a day, a week before the appointment…you decide

35. No-Show’s & DNA’s
Modify the appointment DIRECTLY from the
Email / SMS
Customer in control
It’s better for the customer to cancel than to have a DNA

36. No-Show’s & DNA’s
We achieved an 80% reduction in no shows for

37. 80%

38. 80%

40. FACT

41. Not really

42. Management

44. Data
+
=

45. Give customers control
40%
of your appointments will be booked outside opening hours!

46. Mobile Friendly
40% of online appointments are booked using
a mobile device. (20% of all)

47. What does this mean…
…your customers can book appointments on
Saturday night at 11:30pm, whilst on the couch,
eating pizza, watching Game of Thrones !

48. AXA - Call back

49. Security Off-line

50. STRONG

51. Offline capabilities…
Timendo
Servers

52. Social Media

53. Implementation
Integrate up to 300 of your sites/locations per month
Full Training / Setup / Follow up & Support
Customer Service
Phone support during your opening hours
Calls answered within 15 seconds
Remote support access (Webex)

55. Jamie A Cowan - Senior Business Development Manager
jamie.cowan@timendo.com
Tel: +44 (0)20 34 450 657

56. Jamie A Cowan - Senior Business Development Manager
jamie.cowan@timendo.com
Tel: +44 (0)20 34 450 657
a

57. Thank you…

58. Jamie A Cowan
jamie.cowan@timendo.com
Tel: +44 (0)20 34 450 657
There is no ‘I’ in TEAM
Eddy Amarouche - eddy.amarouche@timendo.com
Kevin Jolly - kevin.jolly@timendo.com

59. Extra Special Thank you

60. Aurore
Paul
Richard
Martin
Alastair
Serena
Mark
Matthew
James
Shailan
David
Louise
Jo
Tracy
Arsalan
Stephen
monet
Laura
Matt
Hochard
Plant
March
Lamming
Thornton
Adams
Churchill
Thompson
Moore
Mohan
Suaza
Fellows
Yarnall
Duggan
Musharraf
Seage
mcgee
White
Murdoch