3. SMS State Model vs TMS State Model
• New —> Open
• In Progress —> In Progress (when assigned)
• In Progress —> Under Review (Requires further review)
• Resolved —> Closed
• Closed —> Closed
• Reopened —> Open (with an Reopen indicator checked)
4. Discount
Fields
• Expiry Date
• Maximum Coupon Value
• Minimum Coupon transaction amount – Based on the transaction
• Coupon Value
• IsPercentage
• Coupon Code
• Coupon ID
• Status – Inactive /Active
Allocation
• Global discount coupon
• User Specific Coupon
• Listing Specific Coupon
• User + Listing specific coupon
Actions for Rahul
Discount coupon screen – Finish
Rules for discount coupon
generation
5. SMSBI-1234567890
Open
Welcome User
TMS
Discounts
SMS Analytics
?
Closed
SMS Logo
Charles Keith Borrower Issue Type 21/06/2022 Open
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Open
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Open
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Open
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Open
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Open
Ticket Reference Raised By Profile Type Issue Category Date Raised Status
Filter By
On Click
Case
Reporting
My Issues
High
Medium
Medium
High
High
Low
Issue Priority Assigned To
6. SMSBI-1234567890
Open
Welcome User
TMS
Discounts
SMS Analytics
?
Closed
SMS Logo
Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Lender Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Lender Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Closed
Ticket Reference
Name (Person
Raised) Profile Type Issue Category Date Raised Status
Filter By
On Click
Case
Reporting
My Issues
Assigned To
7. SMSBI-1234567890
Open
Welcome User
TMS
Discounts
SMS Analytics
?
Closed
SMS Logo
Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 In Progress
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 In Progress
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 Closed
SMSBI-1234567890 Charles Keith Borrower Issue Type 21/06/2022 In Progress
Ticket Reference Name Profile Type Issue Category Date Raised Status
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On Click
Case
Reporting
My Issues
High
Medium
Medium
High
High
Low
Issue Priority
47 hrs
25 hrs
26 hrs
45 hrs
30 hrs
35 hrs
SLA Remaining
8. Open
Welcome User
Closed
SMS Logo
SMSBI-1234567890
Charles Keith
Borrower
Issue Type
21/06/2022
In Progress
Xxxx xxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxx xxxxxxxxx xxxxxxxx
xxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxx x x x
Assigned to Case Owner Name
Escalate To
Case Comments
Update Priority High
Chat With user
TMS
Discounts
SMS Analytics
?
Case
Ticket Reference
Raised By
Profile Type
Issue Category
Date Raised
Ticket Status
Medium
Issue Details
Issue Priority
Ticket Status Closed
My Issues
Details Messages History
Notify other party X
00000001
Case Reference
48 hrs
Agreed SLA
45 hrs
SLA Remaining
9. Open
Welcome User
Closed
SMS Logo
Assigned to Case Owner Name
Escalate To
Case Comments
Update Priority High
Chat With user
TMS
Discounts
SMS Analytics
Case
Ticket Status
Ticket Status Closed
My Issues
Details Messages History
Notify other party X
User
Management
Settings
10. Open
Welcome User
Closed
SMS Logo
Assigned to Case Owner Name
Escalate To
Case Comments
Update Priority High
Chat With user
TMS
Discounts
SMS Analytics
?
Case
Date
Ticket Status Closed
My Issues
Details Messages History
Notify other party X
Changed By Old Status New Status Comment Changes
Assigned To Audit
Priority
