Intercultural Effectiveness For Effective Communication And Team Productivity PowerPoint Presentation Slides

Intercultural Effectiveness for
Effective Communication and
Team Productivity
Your Company Name

Agenda for Cultural Intelligence
2
Analyze the impact of low Cultural Intelligence Level on the task performance
within the organization.
01.
Analyze the various strategies that can be implemented to enhance
Cultural Intelligence.
02.
Choosing the right way to build CI (Cultural Intelligence) and enhance team
motivation level in the organization.
03.
Build an effective networking system within the organization and study
the essential CQ skills.
04.
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3
Table of Contents
Cultural Intelligence Need, Statistics, Challenges
within Team and Current Ratings
• ABC Company Business Overview with Cultural Intelligence Level
• Cultural Intelligence Rating of ABC Company for last 5 Years
• Need of Cultural Intelligence in the Organization
• Cultural Intelligence Key Statistics
• Timeline of Company’s Team Performance Metrics
• Challenges in implementing Cultural Intelligence within the Team
Cultural Intelligence Dimensions and Ways to
Improve Motivational CQ
• Current Cultural Intelligence Scenario of the Team
• Ways to Improve Motivational CQ
• Techniques to improve Intrinsic Motivation
• Types of Team Training Programs with Related Costs
• Techniques to improve Extrinsic Motivation
• Types of Employee Recognition Programs with Related Costs
01.
02.
Implementing Techniques to improve
Cultural Intelligence
• Ways to Develop Cultural Intelligence
• Strategies to Enhance Cultural Intelligence Level
• Ways to Enhance Team Communication Skills
• Choosing the Right Communication Training Category
Benefits of Higher CI, Future Team Performance, Estimated
Cultural Intelligence Rating and Dashboard
• Benefits of Higher Cultural Intelligence to the Company
• Estimation of Company’s Team Performance Metrics after
Implementing CI Techniques
• Future Cultural Intelligence Scenario of the Team
• Estimated Cultural Intelligence Rating of ABC Company after
implementing Techniques
• Cultural Intelligence Dashboard for ABC Company
03.
04.

4
Table of Contents
02.
03.
04.
01.

ABC Company Business Overview with Cultural Intelligence Level
5
This slide shows details about ABC Company such as company name, company type, Annual Revenue, Current Cultural Intelligence Rating in 2019 , Key Competitors, Team Efficiency Status in 2019 ,
Teamwork Quality Level in 2019 etc.
Company Name ABC Company
Company Type Outsourcing Company (BPO)
Employees 20,000
Key Competitors Company 1, Company 2, Company 3, Company 4 etc.
Annual Revenue 2019 $ 40 MM (Declined by $ 10 MM since last year due to low Cultural Intelligence Level)
Cultural Intelligence Rating 2019 48/100 (Declined by 6 points since last year due to increasing Cultural Differences)
Team Efficiency Status in 2019 66% (Increased by 4% since last year 2018)
Teamwork Quality Level in 2019 72% (Declined by 6% since last year 2018)
Team Communication Skill Status 2019 65/100 (Declined by 5 points since last year)
Business Overview:
• The company provides smart business operations services. Some of the services provide by the company
include direct procurement, engineering, business application, accounting, human resources, IT
infrastructure, learning and risk management services.
• The company serves customers worldwide in 30 nations.
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Cultural Intelligence Rating of ABC Company for last 5 Years
6
This slide shows the current Cultural Intelligence Rating of the company which is constantly declining due to reasons such as increasing Cultural Differences, improper training to multicultural teams, no
specific measurement metric to check the effectiveness of cultural intelligence etc. The rating has declined by 32 points in last 5 years.
80
72
65
54
48
0 10 20 30 40 50 60 70 80 90
2015
2016
2017
2018
2019
Cultural Intelligence Rating (out of 100)
• Cultural Intelligence Rating of the
company has constantly declined due to
increasing Cultural Differences,
improper training to multicultural
teams, no specific measurement metric
to check the effectiveness of cultural
intelligence etc.
Company has constantly gone down by
32 points since 2015.
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This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

Need of Cultural Intelligence in the Organization
7
This slide shows the need of Cultural Intelligence within the organization. The needs are to communicate effectively across diverse cultures, to enhance quality service, business expansion, increase
team engagement level etc.
02
05
• To enhance quality of service
and lost productivity
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• Add need of Cultural
Intelligence in the company
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Need
Need
03
06
• To expand the business
activities
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• Add need of Cultural
Intelligence in the company
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Need
Need
04• To increase Client satisfaction
and long-term engagement
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Most important objective
Need
01• To communicate effectively in
diverse cultural settings and
create a common ground
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Need

Cultural Intelligence Key Statistics
8
This slide shows some key statistics of Cultural Intelligence across various companies such as company providing cross cultural training to employees, increased conflict resolution ability by
implementing CI techniques, percentage of project failure due to absence of effective CI in the company etc.
65% of International Projects fail due
to Cultural Differences.
60% of Companies provide Cross
Cultural Training to the employees who
are sent abroad to deliver projects
Conflict Resolution ability has increased by
35% within various companies by adopting
effective cultural intelligence techniques.
85% of executives from 70 countries believe
cross cultural management to be their top priority.
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CI – Cultural Intelligence

Timeline of Company’s Team Performance Metrics
9
This slide shows current team performance level based on certain parameters such as team communication skill status, efficiency status, teamwork quality level etc.
Key Takeaways
• Team Communication level is 65/100
in FY 19 as compared to 75/100 in FY
17 which shows that there is a
decline in the level of
communication and team
interactiveness due to some foreign
projects
• Team Work Quality level has
declined by 13% since FY 17
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Performance Parameters 2017 2018 2019
Team Communication Skill Status 75/100 70/100 65/100
Team Efficiency Status 75% 70% 66%
Team Initiative and Engagement
Level
80% 72% 65%
Teamwork Quality Level 85% 78% 72%
Team Attendance Level 80/100 70/100 60/100
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Add percentage/
number here
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number here
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number here

Challenges in implementing Cultural Intelligence within the Team
10
This slide shows the challenges that the company is facing in implementing Cultural Intelligence such as cultural differences, hesitation of multicultural teams to get training, lack
of specific CI measurement metric etc.
CI – Cultural
Intelligence
• Cultural Differences and potential source of conflicts is the major challenge faced
by the team which can cause communication problems and make it difficult to
maintain an optimum cultural intelligence level within the organization.
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• Multicultural Teams may hesitate to get training to improve cultural
intelligence as they do not want to leave their comfort zone and interact with
other cultures.
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• No specific measurement metric to check the effectiveness of cultural
intelligence strategic implementation within the teams.
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01.
02.
03.
04.
05.
Challenges

11
Table of Contents
01. Implementing Techniques to improve
03.
04.Cultural Intelligence Dimensions and Ways to
02.

Current Cultural Intelligence Scenario of the Team
12
This slide shows the current Cultural Intelligence scenario of the team based on various dimensions such as Cognitive CQ, Physical CQ, Emotional CQ and Motivational CQ along with current team ratings
Cultural Intelligence Dimensions Dimension Details Current Ratings of the team
CQ Knowledge (Cognitive CQ) Ability to understand cross-cultural differences and issues 6/10
CQ Action (Physical CQ)
Ability to use your senses and body language to blend. Changing
verbal and non-verbal actions accordingly
6.5/10
CQ Strategy (Emotional CQ)
Ability to identify and manage your emotions as well of others.
Strategizing and sensing culturally diverse experiences
7/10
CQ Drive (Motivational CQ) Ability that reflects the level of interest and confidence 5.5/10
CQ – Cultural Quotient CQ skill that needs focus

Ways to Improve Motivational CQ
13
This slide shows some ways to improve the Motivation CQ within the team such as monitor team dynamics, draft a motivational strategy, eliminating cultural differences etc.
CQ – Cultural
Quotient
Way
01.
02.
03.
04.
06.
05.
Be Open-Minded
Monitor Team Dynamics
Draft a Motivational Strategy
The company should carefully study the team’ performance and look out
for the intrinsic or extrinsic motivational techniques in order to motivate
the employees and take out best from them
Provide Optimum Preparation Time
Eliminating Cultural Differences
Add way here
The team members should be ready to respond to any
situation and avoid being stereotypes
For effective team dynamics, the company can use strategies such as define specific
roles, break down barriers, drafting an effective communication channel etc.
The team leader should identify and analyze the team's performance and
give optimum time to the members to adjust to the situation, prepare and
respond accordingly
The company should identify any cultural differences that exist
within team via various ways such as face to face interactions
and try to eliminate them
Add description here
Way to
choose

Techniques to improve Intrinsic Motivation
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This slide shows some techniques to improve Intrinsic Motivation within team such as granting Flexibility, effective training methods, providing advancement opportunities etc.
Intrinsic Motivation Techniques Techniques Description
Costs involved to implement
technique (USD)
Flexibility as Motivation
• Draft a workflow and schedule that will make it possible for the
employees to take out some time to meet their personal needs
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100
Provide Effective Training
• Provide efficient job training to the employees such as Job Instruction
Training, coaching, In-House seminars and classes etc. to motivate
them
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80
Advancement Opportunity
• In this, the company provides some development opportunities to the
employees so that they get motivated and move forward to a new role.
(Work-Based development methods, Formal Learning etc.)
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120
Impart Decision Making
• Employees get involved in the company's decision-making process
which helps to motivate them. (Strategic Decisions, Planned and
Routine Decisions, Operating Decisions etc.)
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90
Add intrinsic motivation technique here
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Add implementation cost here

Types of Team Training Programs with Related Costs
15
This slide shows multiple types of team training programs that can help to improve intrinsic motivation within team such as interpersonal skills training, technical training, literacy training, problem-
solving training etc.
Training Program Types Program Description
Estimated Time Required
(Days)
Estimated Training
Implementation Costs (USD)
Interpersonal Skills Training
The company provides training to the employees which is
based on maintaining positive relationships,
communicate better, resolve conflicts and building trust
15 100
Technical Training
Training on computer software and hardware offered to
specific members depending on their positional
requirements
20 120
Literacy Training
Company provides training in areas such as reading,
writing and problem-solving skills
25 170
Problem Solving Training
The company will provide training to employees that will
help to understand, analyze and resolve problems
28 210
Add training program here Add program description here
Add estimated completion time
here
Add estimated completion cost
here
Training Program to Choose

Techniques to improve Extrinsic Motivation
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This slide shows some techniques to improve Extrinsic Motivation within team such as Financial Reward Program, Praise and Recognition Programs, Employee Promotional Programs etc.
Extrinsic Motivation Techniques Techniques Description
Costs involved to implement
technique (USD)
Financial Reward Program
• Commissions, bonuses, stock options and employee stock plans are
compensatory rewards that are used to motivate the employees.
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200
Praise Recognition Programs
• Regularly delivering sincere and genuine compliments is a powerful extrinsic
motivational method. (peer-based recognition, employee appreciation, project
completion praise etc.)
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150
Employee Promotional Programs
• In this, the company provides motivation to the employees through promotions
(Seniority-based promotion, Merit-based Promotion and combination of both)
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250
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Types of Employee Recognition Programs for Employee Motivation
17
This slide shows some Employee Recognition Programs such as Public Recognition, Private Recognition, Monetary Recognition, Promotional Recognition etc. along with their related implementation costs.
Employee Recognition Programs Program description
Estimated Program
Implementation Costs (USD)
Public Recognition Program
The employee is rewarded publicly for his/her excellence in work.
(surprise appreciation, social media appraisal, Congratulatory email,
press release, newsletter etc.)
120
Private Recognition Program
The employee is rewarded privately for his/her excellence in work.
(hidden praise, handwritten note, home delivery of gifts, thank you
meeting etc.)
100
Monetary Recognition Program
The company gives monetary compensation to the employee for his/her
excellence in work.(raise, bonus, luxury vacation, educational
opportunities, free event passes)
170
Promotional Recognition Program
The company gives promotion and similar recognition to the employee
(new job title, special project responsibility, executive meeting invitation)
210
Add employee recognition program here Add program description here Add estimated program cost here
Recognition Program to Choose

18
Table of Contents
01.
02. Benefits of Higher CI, Future Team Performance, Estimated
04.
03.

Ways to Develop Cultural Intelligence
19
This slide shows various ways through which CI can be developed in the team such as by increasing awareness, increasing level of interaction, building effective CI strategies etc. along with their relative
description.
• Carefully analyze the entire team’s performance, personal preferences, work schedule, blind
spots etc. in order to plan for CI training efficiently and effectively
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Know your team better
• The company should ensure that the team members communicate, interact with people from
different cultures and are aware of the current trends so that they get to know more, and their
intellectual level gets uplifted
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Increase Awareness
• The company should ensure that the employees are put into a situation where
they get opportunity to interact across different cultures
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Increase the Level of Interaction
• The company should find common grounds based on which the entire team’s performance can
be measured
• Draft effective CI strategies such as enhancing communication skills, advanced training
methods, diversify hiring etc. in order to enhance the CI level within the company
Build effective CI Strategies
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Add way here
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Way to
choose

Strategies to Enhance Cultural Intelligence Level
20
This slide shows various strategies that can be implemented to enhance the CI level in the team such as diversify hiring practices, improving communication skills, using advanced training methods etc.
along with their implementation costs .
Strategies to enhance CI Description
Estimated Implementation Costs
Involved (USD)
Diversify Hiring Practices
In order to develop culturally intelligent workforce, it is important to
integrate and hire people from different cultures.
800
Improve Communication Skills
Improve the communication skills of the existing team by using
techniques such as implying effective channels, being a good listener,
maintain effective body language, stress management, by destressing
and empathizing etc.
500
Use Advanced Training Methods
Make the effective use of Advanced Training methods such as Mobile
Microlearning, Activity Based Instruction, Collaborative Learning,
Cross-Cultural Training Practices etc.
100
Add ways here Add description here Add estimated implementation costs here
Add ways here Add description here Add estimated implementation costs here
CI – Cultural Intelligence Chosen technique to enhance Cultural Intelligence

Ways to Enhance Team Communication Skills
21
This slide shows various strategies that can be implemented to enhance the CI level in the team such as diversify hiring practices, improving communication skills, using advanced training methods etc.
along with their implementation costs
Ways to enhance Team Communication Skills Description
Estimated Implementation Costs
(USD)
Two-Way Feedback Policy
Implementing a Two –Way feedback policy ensures self-evaluation of the
team and helps to increase the overall productivity and communication
140
Training
Communication training is often overlooked in this area, yet the
implementation of this type of training helps to improve the overall
quality of work
Training categories include Public Speaking, interview skills, imparting
networking skills, presentation skills, relationship building etc.
120
Adopt new communication channels
The company can adopt new communication channels based on the
characteristics and size of the team
The company may shift from face to face to e-mail, written to mobile
communications, hard copy to digital formats etc.
150
Add way here Add description here Add estimated cost here
Add way here Add description here Add estimated cost here
Chosen way to enhance Team Communication

Choosing the Right Communication Training Category
22
This slide shows the categories and areas where the team needs training along with the training description, estimated training time and costs involved, current team skill level, estimated training group
size etc.
Training Categories Description
Current Team Skill
Level
Training Group Size
(no. of persons)
Estimated Training
Time
(In days)
Estimated Training
Cost
(In USD)
Network Skill Training
Networking skills are the ability to
make contacts through a two-way
process.
High 15-20 15 100
Public Speaking Skill Training
Refer to the talent to effectively
address the audience
Medium 10-15 14 80
Presentation Skill Training
Skill that is required to deliver
effective and engaging presentations to
a wide range of audiences
Medium 14-18 16 75
Relationship Building Skill
Training
Skills that are required to develop
social connections and CI level in the
team. This skill is the basis for
reputation, influencing, closing deals
and sustaining commercial
relationships.
Low 20-25 12 60
Add Required Training Category
here
Add training description here Add skill level status here
Add number of persons
here
Add estimated training time
here
Add estimated training
cost here
Communication Training category to be focused onCI – Cultural Intelligence

23
Table of Contents
01.
02.
03.
04.

Benefits of Higher Cultural Intelligence to the Company
24
This slide shows some benefits of higher CI level to the organization such as opportunity of market expansion, delivery of high-quality service, productive and more profitable global projects etc.
• High level of Cultural Intelligence and Cultural Quotient enables the company to enter diverse markets
(Global and Domestic both)
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Expansion into New Markets
• Maintaining a high cultural quotient and intelligence level in the company will ensure high quality service and
better response to culturally diverse customers or corporate individuals
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High Quality Service Delivery
• Global Assignments can be only fulfilled within optimum time and resources if the company has
enough CQ skills to deal with foreign clients
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Productive Global Projects
• Global Projects are a must for a company to sustain. Implementing techniques in order to raise the CQ level of
the existing employees will save the outsourcing cost which otherwise the company would incur in the form of
an agent or an outsourcing agency
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Cost Saving and Profitability
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Add benefit here
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Add benefit here
CQ – Cultural Quotient

Estimation of Company’s Team Performance Metrics after Implementing CI Techniques
25
This slide shows estimated team performance level based on certain parameters such as team communication skill status, efficiency status, teamwork quality level etc. after the implementation of
effective CI techniques.
Key Takeaways
• Team Communication level score
will reach to 85/100 in FY 21 as
compared to 65/100 in FY 19 which
shows that there will be an increase
in the level of communication and
team effectiveness by enhancing the
CI within the team
• Team Work Quality level will
increase by 13% and will reach 85%
in FY 2021
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Performance Parameters 2019 2020 (E) 2021 (E)
Team Communication Skill Score 65/100 75/100 85/100
Team Efficiency Status 66% 70% 80%
Team Initiative and Engagement
Level
65% 75% 90%
Team Work Quality Level 72% 80% 85%
Team Attendance Level 60/100 70/100 85/100
Add Performance Parameter here
Add percentage/
number here
Add percentage/
number here
Add percentage/
number here

Future Cultural Intelligence Scenario of the Team
26
This slide shows the future Cultural Intelligence scenario of the team based on various dimensions such as Cognitive CQ, Physical CQ, Emotional CQ and Motivational CQ along with estimated team
ratings.
Cultural intelligence
measurement parameters
Parameter Details
Estimated Ratings of
the Team
CQ Knowledge (Cognitive CQ)
Ability to understand cross-cultural differences
and issues
6.5/10
CQ Knowledge (Physical CQ)
Ability to use your senses and body language to
blend. Changing verbal and non-verbal actions
accordingly
7/10
CQ Strategy (Emotional CQ)
Ability to identify and manage your emotions as well
of others. Strategizing and sensing culturally
diverse experiences
7.5/10
CQ Drive (Motivational CQ)
Ability that reflects the level of interest and
confidence
8/10
Key Takeaways
• Team Cognitive Skill level has reached
to 6.5 rating out of 10
• Motivation CQ level has increased from
5.5/10 to 8/10 due to an increase in
team communication skill score.
• Add text here
CQ – Cultural Quotient

Estimated Cultural Intelligence Rating of ABC Company after implementing Techniques
27
This slide shows the estimated future Cultural Intelligence Rating of the company by implementing various techniques. The slide shows expected increase in Cultural Intelligence rating from the year
2019 to 2023
48
55
62
75
88
0 10 20 30 40 50 60 70 80 90 100
2019
2020
2021
2022
2023
Cultural Intelligence Rating (out of 100)
company is expected to increase by 40
points and reach 88 points after
implementing Cultural Intelligence
techniques such as Interpersonal Skill
Training, Extrinsic Motivational
Techniques, Recognition Programs,
improving Communication Skills etc.
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Cultural Intelligence Dashboard for ABC Company
28
This slide shows a Cultural Intelligence Dashboard with KPI’s such as Company Revenue , Cultural Intelligence Rating in 2019, Teamwork Quality Level, Team Initiative and Engagement Level, Team
Attendance Level etc.
Team Efficiency
Status 2019
66%
Teamwork Quality
Level 2019
72%
Team Attendance 2019
60%
Team Initiative and
Engagement Level 2019
65%
Add text here
Add value
here
Add text here
Add value
here
48/100
0 100
20
10
30
40
80
90
70
6050
Rating 2019
Annual Revenue 2019
$40 MM
0 100
20
10
30
40
80
90
70
6050

29
Intercultural Effectiveness for Effective Communication
and Team Productivity
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33
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40%
60%
Female
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Mind Map
34
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