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2. Capability Maturity Matrix Outline
CMM
Summary
Why to use
Capability Maturity
Matrix
Purpose of
using CMM
Characteristics
Of CMM
Capability Maturity
Matrix Framework
Initial
Maturity Level
Managed
Maturity Level
Defined
Maturity Level
Quantitatively Managed
Maturity Level
Optimizing
Maturity Level
Timelines for
implementing
Capability Maturity Matrix
Internal Structure
of Capability
Maturity Matrix
Basis of
Mapping KPAs
Limitations of
CMM Models
Capability Maturity
Matrix Templates
2
3. CMM Summary
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At the initial level, processes are
disorganized, even chaotic. Success is
likely to depend on individual efforts
At the defined level, an
organization has developed its
own standard software process
At the optimizing level, processes are
constantly being improved through monitoring
feedback from current processes
At the repeatable level, basic project
management techniques are established, &
successes could be repeated
At the managed level, an organization
monitors & controls its own processes
through data collection and analysis
3
4. Why to Use Capability Maturity Matrix
Helps team to save time and also
provides clear view to what
to do & what to expect
Reduces the learning time
on how to get things done
It guides towards repeatable
standard process
The quality activities gel well
with the project rather than
thought of as a separate event
It acts as a commuter
between the project &
the team
CMM efforts are always
towards the improvement of
the process
4
5. Purpose of Using CMM
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A maturity Model Provides
A place to start
The benefit of a community’s
prior experiences
A common language and
a shared vision
A framework for
prioritizing actions
A way to define what
improvement means
for your organization
5
6. Characteristics of CMM
05 Level 5
Optimizing
Focus on process
improvement
04 Level 4
Quantitatively Managed
Processes measured
and controlled
03 Level 3
Defined
Processes characterized for the organization
& is proactive(Projects tailor their processes
from organization’s standards)
02 Level 2
Managed
Processes characterized for
projects and is often reactive
01 Level 1
Initial
Processes unpredictable,
poorly controlled & reactive
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6
7. Capability Maturity Matrix Framework
Unpredictable &
reactive
Work gets completed
but is often delayed
and over budget
Initial
Managed on the
project level
projects are planned,
performed, measured
and controlled
Managed
Proactive, rather
than reactive
Organization –wide
standards provide
guidance across
projects, programs and
portfolios.
Defined
Measured &
controlled
Organization is data-
driven with quantitative
performance
improvements
objectives that are
predictable and align to
meet the needs of
internal and external
stakeholders
Quantitatively
Managed
Stable &
flexible
Organization is focused
on continues
improvement & is built
to pivot and respond to
opportunity and change
.The organization
stability provides a
platform for agility &
innovation
Optimizing
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7
8. Initial Maturity Level
The organization usually does
not provide a stable
environment. Success in
these organizations depends
on the competence & people
in the organization
At maturity level 1,
processes are usually
ad hoc & chaotic
Maturity level 1
organizations often produce
products & services that
work but company has no
standard process for
software development.
8
9. Managed Maturity Level
The projects of the organization
have ensured that requirements
are managed & that processes
are planned
Requirements,
processes, work
products, & services
are managed
Commitments are
established among
relevant stakeholders &
are revised as needed
Company has
installed basic
software management
processes & controls
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9
10. Defined Maturity Level
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Processes are managed
more proactively using an
understanding of the
interrelationships of the
process activities
The processes that are performed
across the organization are
consistent except for the differences
allowed by the tailoring guidelines
Company has pulled
together a standard set of
processes and controls for
the entire organization
Processes are well
characterized & understood, and
are described in standards,
procedures, tools, and methods
10
11. Quantitatively Managed Maturity Level
Organization has achieved all the
specific goals of the process areas
assigned to maturity levels 2, 3, and 4
and the generic goals assigned to
maturity levels 2 and 3
At maturity level 4 Sub-processes are
selected that significantly contribute
to overall process performance
Quantitative objectives for quality
and process performance are
established and used as criteria in
managing processes
Detailed measures of process
performance are collected and
statistically analyzed
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11
12. Optimizing Maturity Level
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Optimizing processes that are agile and innovative depends on the
participation of an empowered workforce
Organization has achieved all the specific goals of the process areas
assigned to maturity levels 2, 3, 4, and 5
Processes are continually improved based on a quantitative understanding
Focuses on continually improving process performance through both
incremental and innovative technological improvements
12
13. Timelines for Implementing Capability Maturity Matrix
For Assessment Preparation
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For Each New Level
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For Preparation
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For Implementation
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Months
3 6 12
13
14. Internal Structure of Capability Maturity Matrix
REQM
Requirement
Management
CM
Configuration
Management
PP
Project
Planning
PMC
Project Monitoring
& Control
SAM
Supplier Agreement
Management
PPQA
Process & Quality
Assurance
Some Relevant KPAs for CMM level 2 are
Each level in CMM is defined
into key process area or KPA
Each KPA defines a
cluster of related activities
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14
15. Basis of Mapping KPAs
Commitment to Perform
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Ability to Perform
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Activities Perform
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Verifying Implementation
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Measurement & Analysis
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15
16. Limitations of CMM Models
01
02
03
04
05
Only concentrate on
software related issues &
not business related issues
Doesn’t explain all the
possibilities of software
process improvement
Doesn’t determines
how a process
should be
implemented
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17. Capability Maturity Matrix Template 1
High-Reliability Organizations
Arriving
Advancing
Approaching
Developing
Beginning
Optimized
Continuous improvement, zero patient
harm-caused alarms
Evidence - Based
Analysis completed, sustained
organizational improvements, scalability
Define
Pilot implemented, results
reviewed, metrics refined
Managed
Executive governance established,
multidisciplinary, team created, pilot identified
Initial
Ad hoc unsystematic approach to
alarm management
17
18. Capability Maturity Matrix Template 2
01 02 03 04 05
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19. Capability Maturity Matrix Template 3
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Result
Maturity Level
Can be used by
small-scale to
large-scale
companies.
Initial
Heroic
Efforts
Bird’s-eye
view to get an
instant status
round the
clock.
Managed
Basic Project
Management
Organization
structure-based
views enable
monitoring of
various section-
based teams.
Defined
Process
Standardization
Brings visibility
in
interdependence
of Time, Cost &
Scope.
Quantitatively
Managed
Quantitative
Management
Highlight
bottlenecks in
achieving the
Optimum OCD
across the
organization.
Optimizing
Continuous
Process
Improvement
19
20. Capability Maturity Matrix Template 4
Initial
• Digital marketing
effectiveness not
reviewed
• Online opportunity
not quantified
• Internal capabilities
not know/ absent
Click to select
• Basic marketplace
analysis and Digital
SWOT completed
• Competitor sites
reviewed on an ad-
hoc basis
• Internal capabilities
reviewed
Managed
• Opportunities to grow
business quantified
• Competitor
benchmarks defined
• Internal capability
improvements
identified
Defined
✓ This was our
previous answer
• Regular capability
and marketplace
reviews
• Regular performance
reviews, e.g. weekly,
monthly and 90-day
planning
Qualified
• Real-time alerts to
problems with
capabilities
• Agile approach
based on
continuous review
• Full internal
capability in place
Optimized
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20
23. Clustered Bar
35
45
40
50
60
10
30
25
40
85
55
60
65
70
97
0 10 20 30 40 50 60 70 80 90 100
2015
2016
2017
2018
2019
• Product 01
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changes automatically based on data. Just left
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• Product 02
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changes automatically based on data. Just left
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• Product 03
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changes automatically based on data. Just left
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23
24. Stacked Column
10
30
40
50 50
40
50
80
90
30
60
80
100
80
70
90
90
100
50
80
100
120
110
120
100
100
110
0
50
100
150
200
250
300
2011 2012 2013 2014 2015 2015 2016 2017 2018
• Product 01
This graph/chart is linked to excel, and
changes automatically based on data. Just left
click on it and select “Edit Data”.
• Product 02
This graph/chart is linked to excel, and
changes automatically based on data. Just left
click on it and select “Edit Data”.
• Product 03
This graph/chart is linked to excel, and
changes automatically based on data. Just left
click on it and select “Edit Data”.
24
26. Financial
45%
Euro
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85%
Dollar
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30%
Pound
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26
27. Our
Mission
Vision
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Mission
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Goal
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27
28. Our Team
Name Here
Designation
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Name Here
Designation
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29. Comparison
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78% 22%
20% 80%
28% 72%
35% 65%
29