Chatbots are virtual assistants designed to respond like humans through natural language processing capabilities. They can be used for basic user interactions like customer service and tech support. Businesses are implementing chatbots to automate tasks like booking appointments at hospitals and providing personalized shopping experiences at stores. Chatbots can save businesses money through reduced staffing needs and 24/7 availability while also retaining customers by shortening wait times and strengthening user engagement through their ability to sense emotions. Some argue that chatbots can even build better relationships than humans by providing a more personalized experience.

1. CHATBOTS
Skylar Frazier

2. What are chatbots?
■ Virtual assistant
– Designed to respond like humans
■ Basic user interactions
– Customer service
– Tech support
– Natural language processing
capabilities

3. How chatbots work
■ Need to implement in code all
possible scenarios
■ Hospitals
– Automate the process of booking
appointments
■ Nordstrom
– Personalized shopping experience

4. Chatbots in business
■ Save money
– Less staffing
– 24/7 availability
■ Retain customers
– Shortened wait times and stronger user
engagement
– Can sense emotion
■ Chatbots build relationships
– Can provide more human experience than
humans

5. References
■ https://www.forbes.com/sites/forbesagencycouncil/2017/09/01/the-conversation-
about-conversational-ai-how-chatbots-and-ai-bots-will-impact-your-business-
metrics/#3ad0fe1566cd
■ https://www.forbes.com/sites/laurencebradford/2017/07/24/how-chatbots-are-about-
to-change-communication/
■ https://www.forbes.com/sites/shephyken/2017/07/15/ai-and-chatbots-are-
transforming-the-customer-experience/