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[Webinar] End User Experience Monitoring with Site24x7

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Learn how you can analyze end user experience globally with Site24x7 and ascertain if users are satisfied with the way your apps behave.

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[Webinar] End User Experience Monitoring with Site24x7

  1. 1. End User Experience Monitoring (EUM) Get the Real Picture Site24x7 Webinar - 07 Oct 2015
  2. 2.  Importance of End User Monitoring with real time case study  Flavors of End User Experience Monitoring  Synthetic (Active)  Real User Monitoring (Passive)  Synthetic Monitoring  Uptime  Performance  Transaction  Real User Monitoring (RUM)  Real time customer emotion  Performance & analytics Agenda
  3. 3.  Downtimes may not be restricted to specific geographies  Blame game between various IT Teams  Unable to identify root cause of issues  Third-party content affecting performance of applications  No visibility on end user experience Challenges Faced By the Police Department
  4. 4.  Don't be Reactive, be Proactive  Make sure customers are satisfied with the performance  Monitor complete infrastructure stack - DNS Servers - ISP Connectivity - Firewall - Load Balancer - Switches / Routers Focus on End User Experience
  5. 5. Web Infrastructure – End User Experience Monitoring - 50 + checkpoints across the globe
  6. 6. Website Availability |Every millisecond counts • Keep track of website uptime • Be the first to know of downtime • Measure website responsiveness • DNS, number of connections, first byte and last byte time • Monitor web page defacement • Keyword check, content length / modification
  7. 7. Website Availability snapshot
  8. 8. Root Cause Analysis snapshot
  9. 9.  Monitor performance using a real web browser (Firefox) - Images, CSS, Scripts and HTML elements  Get first hand experience - Test with no browser cache  Determine the need for CDN  Waterfall charts  Track performance of all sub-domains  Including third party domains serving content for page Website Performance | Availability Customer happiness
  10. 10. Web Page Analyzer snapshot
  11. 11.  Monitor complex apps that use modern web technologies  No more scripts for recording - Easy web browser like tool - Site24x7 Recorder Tool  Monitor the way users interact with the website - Capture mouse hover, User interactive element  Intelligent capture - Updates the scripts automatically to changes made in a webpage Web Application (Real browser)
  12. 12. snapshot RBM
  13. 13.  DNS Servers  FTP Server RTT  Mail Server RTT  SMTP, POP, IMAP and TCP Ports  Ping  SSL Certificate Monitors  REST APIs and SOAP Web Services Internet Services
  14. 14. Alert the right person at the right time
  15. 15. > Service Level Agreement (SLA) - Availability, Performance > Schedule Reports - Daily, Weekly, Monthly > Integrate and Share - Permalink, iframe code, Custom Domain > Public hosted Status Pages to communicate with customers Reporting | In-depth and Exhaustive
  16. 16. > User Browser Metrics - Chrome, Firefox, Opera, Internet Explorer > Performance insight into various platforms - Desktop, Tablet, Mobile > Monitor individual Web Transactions - Page Rendering, Document Processing and Downloading > Segment performance by ISPs Real User Monitoring (RUM) | Global Performance Visibility
  17. 17. snapshot Global Performance
  18. 18. Web Transactions snapshot
  19. 19. Browser Performance snapshot
  20. 20. Device Performance snapshot
  21. 21. ISP Performance snapshot
  22. 22. > To avoid false alerts, set downtime rule as rechecks from 3 or more locations > Set HTTPS method as GET to monitor the content of your webpage > Enable RCA under Notification Profile to know the root cause of an issue > Monitor critical services with one minute polling interval > Configure thresholds for proactive monitoring > Avoid too many mouse hovers while recording the transaction using Real Browser Recorder Tool Best Practices
  23. 23. Recap • End User Experience Monitoring is key in pinpointing issues • Downtimes may differ between geographical locations • Performance of a website is as important as its availability • Monitor every element of a webpage to ensure customer satisfaction
  24. 24. Our Pricing Structure
  25. 25. Knowledge Base : https://support.site24x7.com/portal/home Connect with us Phone USA : +1 408 352 9117 AUS : +61 280 662 895 UK : +44 203 564 7893 IND : +91 44 67447070 (Extn : 7273) Site24x7 Product Queries : support@site24x7.com Site24x7 Sales Queries : sales@site24x7.com Chat with us : https://www.site24x7.com/chat Forums : https://forums.site24x7.com/ Email
  26. 26. Thanks!

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