1. End User Experience Monitoring
(EUM)
Get the Real Picture
Site24x7 Webinar - 07 Oct 2015

2.  Importance of End User Monitoring with real time case study
 Flavors of End User Experience Monitoring
 Synthetic (Active)
 Real User Monitoring (Passive)
 Synthetic Monitoring
 Uptime
 Performance
 Transaction
 Real User Monitoring (RUM)
 Real time customer emotion
 Performance & analytics
Agenda

5.  Downtimes may not be restricted to specific geographies
 Blame game between various IT Teams
 Unable to identify root cause of issues
 Third-party content affecting performance of applications
 No visibility on end user experience
Challenges Faced By the Police
Department

6.  Don't be Reactive, be Proactive
 Make sure customers are satisfied with the performance
 Monitor complete infrastructure stack
- DNS Servers
- ISP Connectivity
- Firewall
- Load Balancer
- Switches / Routers
Focus on End User Experience

7. Web Infrastructure – End User Experience
Monitoring - 50 + checkpoints across the globe

8. Website Availability |Every millisecond counts
• Keep track of website uptime
• Be the first to know of downtime
• Measure website responsiveness
• DNS, number of connections, first byte and last byte time
• Monitor web page defacement
• Keyword check, content length / modification

9. Website Availability
snapshot

10. Root Cause Analysis
snapshot

11.  Monitor performance using a real web browser (Firefox)
- Images, CSS, Scripts and HTML elements
 Get first hand experience
- Test with no browser cache
 Determine the need for CDN
 Waterfall charts
 Track performance of all sub-domains
 Including third party domains serving content for page
Website Performance | Availability Customer happiness

12. Web Page Analyzer
snapshot

13.  Monitor complex apps that use modern web technologies
 No more scripts for recording
- Easy web browser like tool - Site24x7 Recorder Tool
 Monitor the way users interact with the website
- Capture mouse hover, User interactive element
 Intelligent capture
- Updates the scripts automatically to changes made in a webpage
Web Application (Real browser)

14. snapshot
RBM

15.  DNS Servers
 FTP Server RTT
 Mail Server RTT
 SMTP, POP, IMAP and TCP Ports
 Ping
 SSL Certificate Monitors
 REST APIs and SOAP Web Services
Internet Services

16. Alert the right person at the right time

17. > Service Level Agreement (SLA)
- Availability, Performance
> Schedule Reports
- Daily, Weekly, Monthly
> Integrate and Share
- Permalink, iframe code, Custom Domain
> Public hosted Status Pages to communicate with customers
Reporting | In-depth and Exhaustive

18. > User Browser Metrics
- Chrome, Firefox, Opera, Internet Explorer
> Performance insight into various platforms
- Desktop, Tablet, Mobile
> Monitor individual Web Transactions
- Page Rendering, Document Processing and Downloading
> Segment performance by ISPs
Real User Monitoring (RUM) | Global Performance Visibility

19. snapshot
Global Performance

20. Web Transactions
snapshot

21. Browser Performance
snapshot

22. Device Performance
snapshot

23. ISP Performance
snapshot

24. > To avoid false alerts, set downtime rule as rechecks from 3 or more
locations
> Set HTTPS method as GET to monitor the content of your webpage
> Enable RCA under Notification Profile to know the root cause of an issue
> Monitor critical services with one minute polling interval
> Configure thresholds for proactive monitoring
> Avoid too many mouse hovers while recording the transaction using Real
Browser Recorder Tool
Best Practices

25. Recap
• End User Experience Monitoring is key in pinpointing issues
• Downtimes may differ between geographical locations
• Performance of a website is as important as its availability
• Monitor every element of a webpage to ensure customer satisfaction

26. Our Pricing Structure

27. Knowledge Base : https://support.site24x7.com/portal/home
Connect with us
Phone
USA : +1 408 352 9117
AUS : +61 280 662 895
UK : +44 203 564 7893
IND : +91 44 67447070 (Extn : 7273)
Site24x7 Product Queries : support@site24x7.com
Site24x7 Sales Queries : sales@site24x7.com
Chat with us : https://www.site24x7.com/chat
Forums : https://forums.site24x7.com/
Email

28. Thanks!