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End user-experience monitoring

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End user-experience monitoring

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Measure the actual user experience on your website with the help of Synthetic tools offered by Site24x7

About Site24x7:

Site24x7 offers unified cloud monitoring for DevOps and IT operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure including private and public clouds. End user experience monitoring is done from 50+ locations across the world and various wireless carriers. For more information on Site24x7, please visit http://www.site24x7.com/.

Forums: https://forums.site24x7.com/
Facebook: http://www.facebook.com/Site24x7
Twitter: http://twitter.com/site24x7
Google+: https://plus.google.com/+Site24x7
LinkedIn: https://www.linkedin.com/company/site...
View Blogs: http://blogs.site24x7.com/

Measure the actual user experience on your website with the help of Synthetic tools offered by Site24x7

About Site24x7:

Site24x7 offers unified cloud monitoring for DevOps and IT operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure including private and public clouds. End user experience monitoring is done from 50+ locations across the world and various wireless carriers. For more information on Site24x7, please visit http://www.site24x7.com/.

Forums: https://forums.site24x7.com/
Facebook: http://www.facebook.com/Site24x7
Twitter: http://twitter.com/site24x7
Google+: https://plus.google.com/+Site24x7
LinkedIn: https://www.linkedin.com/company/site...
View Blogs: http://blogs.site24x7.com/

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End user-experience monitoring

  1. 1. Synthetic Monitoring for Seamless End- User Experience
  2. 2. Agenda • Case study • Web Transaction monitoring • Real User monitoring • Webpage Speed Browser • REST API Transaction monitor • Internet protocols
  3. 3. Traditional tools help keep the lights on for your servers and network. Internally.
  4. 4. How would you find out if your end users are affected?
  5. 5. Case study of a popular food chain in the US.
  6. 6. in the US
  7. 7. in California with application failure
  8. 8. A slow POS application impacts end users. But the IT team probably thinks everything is fine.
  9. 9. Monitoring End-User Experience becomes important here
  10. 10. Savvy Tech Users • Synthetic Monitoring • Monitor from within your datacenter • Worldwide • From real users' browser or device • Deep-dive into the application server, inside your datacenter. Methods of Measuring User Experience
  11. 11. Synthetic tests help you check uptime and functionality.
  12. 12. Synthetic tests from outside your data center help you identify ISP issues and Network Edge Configuration Issues.
  13. 13. Savvy Tech Users • Web Transaction Browser • Web Page Speed (Browser) • Web Transaction (Browser) - Selenium Web Driver • Web Transaction • REST API Transaction Synthetic Monitoring
  14. 14. • Record web transactions and check the availability and performance of the webpages through playback mechanism from a real browser (Firefox) • Detect page load latency and enable string checks in critical user flows Web Transaction (Browser)
  15. 15. • Get the load times of individual steps in the user flow • View the screenshot of the pages when polled
  16. 16. Webpage Speed (Browser) • Analyze the load time of individual components viz, CSS, images and JavaScript • Track third-party domains on page • Get the response time of a first time user
  17. 17. REST API Monitor • Monitor REST APIs used by Mobile backends • Monitor a sequence of end-point URLs • Parameter forwarding - pass on to successive steps to validate the endpoint
  18. 18. Savvy Tech Users • Synthetic URLs • Mail server round trip time • FTP RTT • REST APIs • SOAP web services • CDN Other End-user Experience checks
  19. 19. Savvy Tech Users • HTTPS • DNS • FTP • SMTP • TCP ports • Ping • Traceroute on errors Internet Protocols
  20. 20. Site24x7 Monitors from 90+ Global Locations
  21. 21. Savvy Tech Users • Website Defacement • Domain Expiry • SSL Certificate Monitoring Web Security Monitors
  22. 22. • For IT Teams • For Developers Real User Monitoring
  23. 23. Real user monitoring tracks performance from every user's browser. It is the most accurate way to track performance of an application from an actual customers point of view.
  24. 24. Segment Performance by: • Geography (country, or state) • ISP • Browser type and version • Device type Real User Monitoring for IT
  25. 25. Segment Performance by: • Browser type and version • Transaction accessed by users • Javascript Errors • Device type Real User Monitoring for Developers
  26. 26. Get the complete package with Site24x7 - Website & End User Experience + Infrastructure + Logs + APM
  27. 27. • Detect unusual spikes in critical performance attributes • Three stages of anomaly severity (confirmed, likely, info) is determined based on the number of anomalies • Use the root cause report and anomaly dashboard to get in depth details of the anomaly trend Anomaly Detection
  28. 28. Your stats, whenever and where ever you want them
  29. 29. Security Our SaaS Infrastructure Scale • Billions of incoming metrics • SaaS Software built from the ground up • Proven Zoho platform serving over 20 million users
  30. 30. Site24x7 customers across the globe  Created by Zoho, a SaaS leader for business and productivity applications  Helps IT and DevOps teams break down the complex relationships between their IT infrastructure, applications, customers, and businesses  Over 10,000 customers around the world
  31. 31. Thank You Visit us to learn more about our various Synthetic Monitoring capabilities Real User Monitoring Synthetic Monitoring Webpage Speed Browser

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