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Synthetic Monitoring for Seamless End-
User Experience
Agenda
• Case study
• Web Transaction monitoring
• Real User monitoring
• Webpage Speed Browser
• REST API Transaction monitor
• Internet protocols
Traditional tools help keep the lights on
for your servers and network. Internally.
How would you find out if your end
users are affected?
Case study of a popular food chain
in the US.
in the US
in California
with application failure
A slow POS application impacts end
users. But the IT team probably thinks
everything is fine.
Monitoring End-User Experience
becomes important here
Savvy
Tech Users
• Synthetic Monitoring
• Monitor from within your
datacenter
• Worldwide
• From real users' browser or
device
• Deep-dive into the application
server, inside your datacenter.
Methods of Measuring User Experience
Synthetic tests help you check uptime
and functionality.
Synthetic tests from outside your data
center help you identify ISP issues and
Network Edge Configuration Issues.
Savvy
Tech Users
• Web Transaction Browser
• Web Page Speed (Browser)
• Web Transaction (Browser) -
Selenium Web Driver
• Web Transaction
• REST API Transaction
Synthetic Monitoring
• Record web transactions
and check the availability
and performance of the
webpages through
playback mechanism
from a real browser
(Firefox)
• Detect page load latency
and enable string checks
in critical user flows
Web Transaction (Browser)
• Get the load times of
individual steps in the user
flow
• View the screenshot of the
pages when polled
Webpage Speed (Browser)
• Analyze the load time of
individual components
viz, CSS, images and
JavaScript
• Track third-party
domains on page
• Get the response time
of a first time user
REST API Monitor
• Monitor REST APIs used
by Mobile backends
• Monitor a sequence of
end-point URLs
• Parameter forwarding -
pass on to successive
steps to validate the
endpoint
Savvy
Tech Users
• Synthetic URLs
• Mail server round trip time
• FTP RTT
• REST APIs
• SOAP web services
• CDN
Other End-user Experience checks
Savvy
Tech Users
• HTTPS
• DNS
• FTP
• SMTP
• TCP ports
• Ping
• Traceroute on errors
Internet Protocols
Site24x7 Monitors from 90+ Global Locations
Savvy
Tech Users
• Website Defacement
• Domain Expiry
• SSL Certificate Monitoring
Web Security Monitors
• For IT Teams
• For Developers
Real User Monitoring
Real user monitoring tracks performance
from every user's browser. It is the most
accurate way to track performance of an
application from an actual customers point
of view.
Segment Performance by:
• Geography (country, or
state)
• ISP
• Browser type and version
• Device type
Real User Monitoring for IT
Segment Performance by:
• Browser type and version
• Transaction accessed by
users
• Javascript Errors
• Device type
Real User Monitoring for Developers
Get the complete package with
Site24x7 - Website & End User
Experience + Infrastructure + Logs +
APM
• Detect unusual spikes in
critical performance
attributes
• Three stages of anomaly
severity (confirmed, likely,
info) is determined based
on the number of
anomalies
• Use the root cause report
and anomaly dashboard to
get in depth details of the
anomaly trend
Anomaly Detection
Your stats, whenever and where ever
you want them
Security
Our SaaS Infrastructure
Scale
• Billions of incoming
metrics
• SaaS Software built from
the ground up
• Proven Zoho platform
serving over 20 million
users
Site24x7 customers across the globe
 Created by Zoho, a SaaS leader for
business and productivity
applications
 Helps IT and DevOps teams break
down the complex relationships
between their IT infrastructure,
applications, customers, and
businesses
 Over 10,000 customers around the
world
Thank You
Visit us to learn more about our various Synthetic Monitoring capabilities
Real User Monitoring
Synthetic Monitoring
Webpage Speed Browser

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Synthetic Monitoring for Seamless End-User Experience

  • 1. Synthetic Monitoring for Seamless End- User Experience
  • 2. Agenda • Case study • Web Transaction monitoring • Real User monitoring • Webpage Speed Browser • REST API Transaction monitor • Internet protocols
  • 3. Traditional tools help keep the lights on for your servers and network. Internally.
  • 4. How would you find out if your end users are affected?
  • 5. Case study of a popular food chain in the US.
  • 6.
  • 7.
  • 10.
  • 11. A slow POS application impacts end users. But the IT team probably thinks everything is fine.
  • 13. Savvy Tech Users • Synthetic Monitoring • Monitor from within your datacenter • Worldwide • From real users' browser or device • Deep-dive into the application server, inside your datacenter. Methods of Measuring User Experience
  • 14. Synthetic tests help you check uptime and functionality.
  • 15. Synthetic tests from outside your data center help you identify ISP issues and Network Edge Configuration Issues.
  • 16. Savvy Tech Users • Web Transaction Browser • Web Page Speed (Browser) • Web Transaction (Browser) - Selenium Web Driver • Web Transaction • REST API Transaction Synthetic Monitoring
  • 17. • Record web transactions and check the availability and performance of the webpages through playback mechanism from a real browser (Firefox) • Detect page load latency and enable string checks in critical user flows Web Transaction (Browser)
  • 18. • Get the load times of individual steps in the user flow • View the screenshot of the pages when polled
  • 19. Webpage Speed (Browser) • Analyze the load time of individual components viz, CSS, images and JavaScript • Track third-party domains on page • Get the response time of a first time user
  • 20. REST API Monitor • Monitor REST APIs used by Mobile backends • Monitor a sequence of end-point URLs • Parameter forwarding - pass on to successive steps to validate the endpoint
  • 21. Savvy Tech Users • Synthetic URLs • Mail server round trip time • FTP RTT • REST APIs • SOAP web services • CDN Other End-user Experience checks
  • 22. Savvy Tech Users • HTTPS • DNS • FTP • SMTP • TCP ports • Ping • Traceroute on errors Internet Protocols
  • 23. Site24x7 Monitors from 90+ Global Locations
  • 24. Savvy Tech Users • Website Defacement • Domain Expiry • SSL Certificate Monitoring Web Security Monitors
  • 25. • For IT Teams • For Developers Real User Monitoring
  • 26. Real user monitoring tracks performance from every user's browser. It is the most accurate way to track performance of an application from an actual customers point of view.
  • 27. Segment Performance by: • Geography (country, or state) • ISP • Browser type and version • Device type Real User Monitoring for IT
  • 28. Segment Performance by: • Browser type and version • Transaction accessed by users • Javascript Errors • Device type Real User Monitoring for Developers
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  • 31. Get the complete package with Site24x7 - Website & End User Experience + Infrastructure + Logs + APM
  • 32. • Detect unusual spikes in critical performance attributes • Three stages of anomaly severity (confirmed, likely, info) is determined based on the number of anomalies • Use the root cause report and anomaly dashboard to get in depth details of the anomaly trend Anomaly Detection
  • 33. Your stats, whenever and where ever you want them
  • 34. Security Our SaaS Infrastructure Scale • Billions of incoming metrics • SaaS Software built from the ground up • Proven Zoho platform serving over 20 million users
  • 35. Site24x7 customers across the globe  Created by Zoho, a SaaS leader for business and productivity applications  Helps IT and DevOps teams break down the complex relationships between their IT infrastructure, applications, customers, and businesses  Over 10,000 customers around the world
  • 36. Thank You Visit us to learn more about our various Synthetic Monitoring capabilities Real User Monitoring Synthetic Monitoring Webpage Speed Browser