1. The use of what-if analysis to improve the management in crisis’ situations
2. Why COVID challenges have accelerated HR processes innovation
MODERN WORKPLACE
Organizations shift to more remote work. So, the
workplaces widely spread across territories and
employees need new digital competencies.
EMPLOYEE DATA TRACKING
Companies track productivity, employee engagement, and
well-being to better understand employee experience.
As a result, leaders have to be involved in HR roles' design, in the creation of
flexible work systems, and in the planning of new operational workflows.
EMPLOYEE SUPPORT
Support includes enhanced sick leave, financial
assistance, adjusted hours of operation, and child care
provisions.
3. Provide leaders insights on how to:
4
5
MANAGE THE BUSINESS ON A DAY-TO-DAY BASIS REGARDLESS DISTANCES
CREATE A SOLID MONITORING ENVIRONMENT THROUGH KPIs
3
2
1
ANALYZE DATA ACROSS MULTIPLE COUNTRIES
COMPARE CURRENT PERFORMANCE, HISTORICAL TRENDS, AND FORECASTS
FORESEE FUTURE BUSINESS SCENARIOS THANKS TO WHAT-IF ANALYSIS
4. Explore data, analyze reasons and discover insights inside processes to set future goals
PERFORMANCE
PLANNING
Identify:
• Individual goals
• Organization goals
• The best way to reach them
COLLECT STAFF AND
ORGANIZATION
PERFORMANCE DATA
Collect daily information about:
• Volumes
• Backlog
• HR resources
• Skills
• Allocations
• Planning vs actual worked
ANALYZE DATA WITH
NATURAL LANGUAGE
QUERIES
Analyze data by:
• Q&A application
• Custom queries
• Views
Without the help of IT
WORKLOADS
EVALUATION
Interactive analysis based on:
• Demand
• Skills
• Allocation
SETTING NEW GOALS
Reduce time for decision
making thanks to:
• Data Visualization
• ML
• AI
5. Analyze performance data in order to foresee
FEATURES
4 KPI: Productivity, Saturation, SLA, Net Availability
Visuals: Claims, FTE in charge, Geographic covering, Service and
Business Component
2020
2020
6. How organizations can prepare for the next normal supported by advanced analytics
UNIFIED DATA
Creation of a centralized
digital operations factory
based on new processes
SELF SERVICE
REPORTING
Increased weight of self-
managed activities
PROCESS
REENGINEERING
Process optimization thanks
to more efficient IT platform
ORGANIZATION
RATIONALIZATION
Simplification of
organizational structures
SPENDING REVIEW
Commitments on overall
expenses reduction
ML + AI
Data prediction powered with
predictive analytics based on
ML and AI technologies
