1. SIHAM ABBASSI
PERSONAL INFORMATION
Language: English, French and Arabic
Driving license: UAE License
Visa Status: UAE Labor Visa
Telephone: +971554129082
E-Mail: sihamabbass@hotmail.com
WORK EXPERIENCES
Rotana Hotel Management Corporation PJSC
Credit Officer /Collections Officer
November 2010 – Present
 Responsible for review of applications from Customers for Credit facility.
 Recommendations to the management on credit facility request received from the
customers.
 Assist the higher authority in set up of collection targets for the month
 Follow up with Customer’s account, controlling the credit limits, ageing analysis
and tracking the receivables.
 Check credit notes issued after year end and ensure that they pertain to the year
the invoice was raised.
 Frequent review of all jobs to ensure revenue generation
 Overall supervision of Bill Collector’s and facilitators for efficient collections
from debtors.
 Authorisation of credit appraisal on a day-to-day basis and critical evaluation of
each

2.  Correspondence with Banks for appraising financial strength of customers
approaching for credit facility.
 Debtors follow up based on the agreed credit period and ensure its timely
collection
 Verify the Suppliers' statement of accounts to find out the invoices pending for
settlement
 Escalate pending issues, delays and complications to the Credit Controller in a
timely manner thereby enabling timely credit hold to safeguard the organisation’s
interests.
 Produce reports of daily sales & profitability, stock movements, invoice registers,
new/used stock movement, list of advances deleted/utilized/un-utilized, advance
collection, list of parts taken into stock
 Prepare periodic reports, and assist the Head of the Department in ad hoc reports
and requests
 Assist with preparing the external and internal audit requirements
 Maintain finance and accounting files and archives
_____________________________________________________________________
Rotana Hotel Management Corporation PJSC
P/A to CFO (Temporary)
Jun 2013 – September 2013
Organizing yearly Board Meetings and other Committees Meetings with Board of
Directors secretaries, organizing with concerned departments inside the company to
provide the necessary documents for the meeting on time, preparing (typing review
it with CFO,,,) and finalizing the Meetings files with Corporate Secretary, working
on the minutes of the meeting after each meeting and finalize it with Corporate
Secretary, send it to the Board of Directors, take it back and scan it with the meeting
file.
Preparing the General Assembly Meeting papers (invitation, proxy sheet and agenda)
after sending the Ministry of Economy papers (announcement, agenda, financials,
Board list and Shareholders list), make the phone calls to all shareholders and
arrange with them for the meeting (if they need visa, hotel reservations and flights
booking), distribute the AGM meeting files with the Annual report in the meeting
day, working on the minutes of the meeting with corporate secretary and finalize it,
send it to the concerned members and scan it with the meeting file. Keep updating
the shareholders contact list, receiving their phone calls regarding their requests such
as asking for the quarterly financials, selling their shares, mortgage their shares,
* Corporate and Legal Assistant for the Executive Vice President Office:
Follow up with the Intellectual Property Rights company with the last updates related to
the company legal cases and prepare the necessary Power of Attorneys to the Intellectual
Property Rights company in different countries and follow up until it will get notarized
by the GRO and send it to the concerned party, follow up the company Trade Mark
Applications in all countries with the Intellectual Property Rights company and keep the
company update regarding the classes and its services for each one in order not to lose
any class the company may need in the market.
Preparing the Share Sale and Purchase Agreement and the addendum of the Articles of
Association, follow up until get it notarized and make sure that the company Trade

3. License and the Certificate of Chamber of Commerce Membership are updated &
notarized, of preparing for the BoD Meetings and Minutes related to Rotana and related
to Rotana sister companies (6 companies), preparing for the company AGM & EGA
Meetings, preparing the necessary letters and cheques for the Annual Dividends on
Account for all shareholders, keep the company contact lists up to date.
Preparing the share certificates of each shareholder. Assist in the company Articles of
Association and the company Statute translation.
 Review Daily report
 Review Monthly report
 Control the Power of attorney given to GMs
 Review the legal document and forward it to the CFO
 Review the Ticket request and LPOs and forward it to the CFO
 Follow-up with the Directors of finance for the Monthly report and GMs forecast
report.
 Prepare the minutes and given to the CFO to review it.
 Responsible for the preparation and submission of weekly and monthly debtor
ageing analysis with comments on critical
_____________________________________________________________________
Rotana Hotel Management Corporation PJSC
Corporate Accounts Receivable
January 2009 – November 2009
Beside the hospitality tasks and coordinating with 50 Hotels key people in MENA region,
UK, India.
Bank Account Maintenance:
 Weekly Bank Reconciliation
 Update the bank receipts
 Post AR Collections Receipts
 Follow up for payment details
 Preparation of General Cashier Report
Receivables Function :
 Prepare Invoices for Back Charge Account/others
 Maintain E Billing Portal & Sun AR Back Office
 Prepare Technical Services Billing & Non Operations Hotels
 Send Statement of Account( SOA) to Hotels on 1st & 15th
 Follow up with Hotels on Outstanding Invoices
 Technical Services Follow Up (sending emails, making calls ...)
 Handled petty cash, attended to correspondence related to financial issues, which
are within my scope of assignment.
 Supervising the team.

4.  Scanning of Delivery Orders & Invoices.
Collect the Payment:
 Confer with customer& Hotels to review terms of credit or payment plan
 Record information about financial status of our Hotels & Customers and status
of collection efforts.
 Locate and notify customers of delinquent accounts by mail, telephone, or
personal visits in order to solicit payment.
 Confer with customers by telephone or in person to determine reasons for
overdue payments and to review the terms of sales, service, or credit contracts.
 Advise customers of necessary actions and strategies for debt
 Re-payment. Analysing information and evaluating results to choose the best
solution and solve problems.
 Send the SOA to all Hotels & Collect payment before month end
 Accepts cash, checks or bankcards for payment of fees or cost of goods/services
received; completes check and bankcard transactions according to established
procedures.
 Reviews order or fee schedules to calculate total fee/price and counts money,
gives change, and issues receipt for funds received.
 Posts transactions on cash register or other approved means.
 Balances cash drawer against receipts, resolves discrepancies; deposits funds into
proper accounts using basic accounting practices.
 Prepares summary reports to reflect cash flow.
 Receives and fills telephone or mail orders; prepares invoices and bills according
to established procedure.
 Prepares and maintains various records, reports and files of transaction data.
_____________________________________________________________________
Rotana Hotel Management Corporation PJSC
Customer Service Agent
February 2008 – January 2009
Rotana Rewards Loyalty Program :
 Arrange appointments with clients, asking them about their Cards ,explain the
company offers for their, close the sales call (sign contract or agreement with
them or sell them prepaid coupons), follow-up with them.
 make arrangements for the company special events with Hotels and chose the
best offer for that, send and receive (fax, phone calls and E-mails …etc).
 Arrange meetings with clients, explain from them about their needs using certain
questions, advise them for the suitable offer.
 Management work in development, administrative and supervision tasks beside
computer maintenance, word processing and typing.
Making sure that the guest was satisfied with our services..etc).

5. Education
University: Institut Supérieur de Comptabilité et d'Administration des
Entreprises ; ( Campus Universitaire de Manouba - 2007 Tunis )
Bachelor Degree of Accounting & Administration
Year Graduate: Jun 2007
ELISSA INSTITUE
American Language Course
Year Attended: 2001 – 2003
SKILLS
 Organized and methodical in all tasks
 Effective communication at all levels
 Priorities own work areas very effectively
 Used to working towards challenging deadlines
 Able to provide working solutions to problems
OPERATING SYSTEMS
 Full knowledge of Micros 9700 (Creating items and amending prices and giving
users rights)
 Opera Fidelio (create new codes, link Opera code to Sun System and create
reports)
 Avaya and Tiger (Telephone Program)
 Sun System.
 Microsoft Outlook Mail, Microsoft Excel and Microsoft Word.
TRAININGS
 Sun Training
 Opera Vision Training.
 On Job Training. (Certified), Managing People Performance (4 Models) &
Destination Leadership (10 Models). (Certified)
 General Cashier Training and Temporary Replacing the post
 Accounts Receivable and Credit Manager Training
 Fake Currency Training &Micros Training & Credit Card Training & Opera
Training.
 Credit Manager Training.
 Executive secretary training
REFERENCES
To be furnished upon request.

6. Education
University: Institut Supérieur de Comptabilité et d'Administration des
Entreprises ; ( Campus Universitaire de Manouba - 2007 Tunis )
Bachelor Degree of Accounting & Administration
Year Graduate: Jun 2007
ELISSA INSTITUE
American Language Course
Year Attended: 2001 – 2003
SKILLS
 Organized and methodical in all tasks
 Effective communication at all levels
 Priorities own work areas very effectively
 Used to working towards challenging deadlines
 Able to provide working solutions to problems
OPERATING SYSTEMS
 Full knowledge of Micros 9700 (Creating items and amending prices and giving
users rights)
 Opera Fidelio (create new codes, link Opera code to Sun System and create
reports)
 Avaya and Tiger (Telephone Program)
 Sun System.
 Microsoft Outlook Mail, Microsoft Excel and Microsoft Word.
TRAININGS
 Sun Training
 Opera Vision Training.
 On Job Training. (Certified), Managing People Performance (4 Models) &
Destination Leadership (10 Models). (Certified)
 General Cashier Training and Temporary Replacing the post
 Accounts Receivable and Credit Manager Training
 Fake Currency Training &Micros Training & Credit Card Training & Opera
Training.
 Credit Manager Training.
 Executive secretary training
REFERENCES
To be furnished upon request.