1. www.a78solutions.com
A78 Corporate Profile

2. 2
Table of Contents
Corporate Information ............................................................................................................................3
Our Story.................................................................................................................................................4
Our People ..............................................................................................................................................5
The Management ................................................................................................................................5
Solutions .................................................................................................................................................6
How Do We Do It? ...............................................................................................................................6
Identification ...................................................................................................................................6
Strategy...........................................................................................................................................6
Implementation...............................................................................................................................6
How Is The Service Delivered? .............................................................................................................7
What Business Processes Can We Handle? ..........................................................................................7
Front Office Solutions ......................................................................................................................7
Back Office Solutions .......................................................................................................................7
Knowledge process Solutions...........................................................................................................8
Custom Solutions.............................................................................................................................8
List of Industries / Verticals .....................................................................................................................9

3. 3
Corporate Information
SUMMARY
Corporate Name A78 Solutions Inc.
Office Address Unit 1211, 12th
Floor, AIC Burgundy Tower, ADB Avenue Ortigas Center
Pasig City 1605 Philippines
Business Registration Type Corporation
Website www.a78solutions.com
Main Contact Person(s) Ben Juson Role
Email
Skype
Mobile
Phone
Managing Director (main focus on
Marketing, Admin, Executive
Management)
ben@a78solutions.com
benj.juson
+63 916 724 7218
+61 2 6881 1978
Joe Mojica Role
Email
Skype
Mobile
Phone
Managing Director
(main focus on Human Resources,
Operations)
operations@a78solutions.com
a78_joe.mojica
+63 927 803 3500
+44 203 868 2382
Nino De
Leon
Role
Email
Skype
Mobile
Phone
Managing Director (main focus on IT
and Systems)
it@a78solutions.com
oni.deleon
+63 915 143 1626
+61 2 6881 1978

4. 4
Our Story
In 2006 to 2007, Ben Juson together with some friends (e.g. GianCarlo Rodriguez, Nino De Leon
and Regidor Bueno) saw the need of the general public for an online resource that will provide
free access to the general public in regards to their technical concerns specifically with their
home computers/network. This led to a group formed under the name of TNB (tech ng bayan)
which was a Filipino slang for “The Town’s Technical Support” that provides just exactly that –
providing technical assistance to the general public via chat, email, forum, web articles and
how-to’s. This organization started utilizing free webhosting under the domain of
www.a78.a78.org which has evolved to www.a78solutions.com.
During this time, Ben and his colleagues were working for a world renowned computer
manufacturer. Ben and his colleagues worked their way up to the corporate ladder working for
various corporate BPO companies through the years handling various aspects of a BPO Business
ranging from IT, Operations, Human Resources, Finance, Marketing, Quality, Training, etc.
While moving up the corporate ladder, Ben realized that these outsourcing solutions they were
providing to big corporate businesses is something that would greatly benefit Start Ups, SME
sized businesses and even Mid-Large scale companies that just want to outsource a small
aspect of their operations with a few staffing requirement that would help their businesses to
grow and more cost efficient.
This resulted to the establishment of A78 Solutions together with Jose Rafael Mojica III and
Nino De Leon to meet such needs/demands in the global market. Hence, the mission “to be
your business partner and simplify outsourcing based on your needs” as A78 Solutions believe
that “together we can”.

5. 5
Our People
A78 Solutions is composed of a cross-cultural team of expats and Filipinos utilizing proven
quality-centric processes and methodologies that ensures successful service delivery.
The Management
Ben Juson
Over 12 years of experience in the Outsourcing / Business Process
Outsourcing Industry delivering outstanding customer experiences and result
driven management methodology has become second nature.
Having worked through different levels in the contact center structure from
a call center agent, Ben has gained expertise in balancing operational
delivery with technology. Ben worked with his team and developed
strategies for various industries that minimize costs without sacrificing
quality service. Ben has climbed up the corporate ladder involving various
aspects of a BPO business such as corporate management, human resources,
IT, finance, marketing, operations and labor law compliances.
Jose Rafael R. Mojica III
Joe has been in the BPO industry since 2001, and over the course of his
career has built up on expertise in a number of aspects of the business,
including Call Center Implementation and Operations Management, Client
Relations, Quality Assurance and Training, Data Analysis and Process
improvement, Employee Engagement, and Consumer Experience and
Product Satisfaction. He takes pride in achieving quantitative results and
realizing accomplishments beyond expectations and has a history of
maintaining successful business partnerships with multiple clients from
Fortune 500 companies.
Nino De Leon
Nino's more than 12 years in the Business Process Outsourcing Industry has
been a journey from his humble beginning as a technical support agent to his
current IT Management role. Nino's extensive experience in the industry
working for fortune 500 companies in the past is one of the biggest assets of
A78 in its unending search for excellence.
Siobhan Cully
Originally from United Kingdom, Siobhan has been in various fields such as
accounting, supervision, management, customer service and a lot more. Her
passion to deliver excellent customer experience has undoubtedly been her
best asset which goes hand in hand with A78's core values, vision and
mission.

6. 6
Solutions
Outsourcing your business functions does not only free you from the unnecessary burden of recruiting
the right talent, training and staff management. More importantly, outsourcing allows you to focus on
your core business.
How Do We Do It?
A78 was established from a vision of providing the same quality outsourcing and off shoring solutions
that global corporate businesses enjoy.
Those companies and their outsourcing solutions provider have grown so big that they have complex
processes and their approach does not suit the SME and Startups businesses. A78 endeavors to simplify
outsourcing through 3 steps namely:
Identification
When you choose to partner with a78, we do not just present you with a pre-designed solution.
We take the time to sit down with you and really discuss, understand and identify how we can
work together in addressing various needs of your business.
Strategy
Once we've identified the applicable solution, a78 will work with you to ensure everything is in
place from acquiring the right talent, system and tools setup and everything else needed to get
the operations up and running in the fastest time possible.
Implementation
After successfully launching your operations, we do not stop there. We will continually strive to
seek areas of improvement through application of various management methodologies that will
continually support the growth of your business.
A78 does not see itself just as any regular service provider but rather A78 is your business
solutions partner to grow our business together.

7. 7
How Is The Service Delivered?
A78 can deploy the following service delivery models and should below be inappropriate we are open to
tailor fit a service delivery model that would suit your business needs.
o Joint Management
o Full Managed
o Shared Service
What Business Processes Can We Handle?
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your
business. Focus on your core business and let our competent staff handle your various front
office needs such as:
 Customer Service
 Technical Support
 Collections / Debt Recovery
 Virtual Assistant / Executive Assistant
 And more
Back Office Solutions
Back office management is tedious and time consuming nut necessary for an effective day to
day operation. Focus on your core business and let our competent staff handle your various
back office functions such as:
 Data Entry
 General/Legal and Medical Transcription / Coding
 Order Processing
 And more

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Knowledge process Solutions
Knowledge Process Solutions is designed to handle your business needs that require highly
skilled staffing while you focus on your core business:
 Accounting / Bookkeeping
 Digital Marketing
 Web Development
 And more
Custom Solutions
Couldn’t find what you need? Let our team identify and strategize with you to come up with a
customized solution that will suit your requirements.

9. 9
List of Industries / Verticals
Although our Company is quite new, A78 management is proud to list down some current clients that
we handle plus those that we have handled/managed from the previous companies that we’ve worked
with.
Clients Handled:
 Global Source Trading Pty Ltd
o Nature of Business: Manufacturer of Electronic Consumer Goods
o Country: Australia, UK and USA
o What we handled: Inbound Contact Center
 Customer Service and Technical Support for various consumer electronic brands
such as
 Ambiano,
 Casera,
 Cobolt,
 Easyhome,
 Evantair,
 Huxley
 Lumina
 Sprefer
 MXT
 Radz
 Stella
 Stirling
 Visage
 And a lot more
 Dispatch / Returns Processing
 Dell Corp
o Nature of Business: Computer & Other Electronic Equipment Manufacturer
o Country: USA
o What we handled: Inbound Contact Center
 Hardware Technical Support (Levels 1 to 3)
 Dispatch & Claims
 TPG Pty Ltd
o Nature of Business: Telecommunications
o Country: Australia
o What we handled: Inbound Contact Center
 Internet Service Technical Support (Levels 1 to 2)
 Hardware Technical Support (mobile phone, routers, switch, modem, iptv, etc)

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 Dispatch & Claims
 Aldi Mobile Pty Ltd
o Nature of Business: Telecommunications
o Country: Australia
o What we handled: Inbound Contact Center
 Internet Service Technical Support (Levels 1 to 2)
 Hardware Technical Support (mobile phone, routers, switch, modem, iptv, etc)
 Dispatch & Claims
 Kogan Mobile Pty Ltd
o Nature of Business: Telecommunications
o Country: Australia
o What we handled: Inbound Contact Center
 Internet Service Technical Support (Levels 1 to 2)Hardware Technical Support
(mobile phone, routers, switch, modem, iptv, etc)
 Dispatch & Claims
 Microsoft Corp
o Nature of Business: Software
o Country: USA
o What we handled: Inbound Contact Center
 Technical Support
 Thomson – IFI Source HK Limited
o Nature of Business: Consumer Electronics (Tablets, Digital/Action Camera, Speakers,
etc)
o Country: Australia
o What we handled: Inbound Contact Center
 Customer Service & Technical Support
 Dispatch, Replacements, Dealer / Reseller Coordination
 Workhouse Advertising Pty Ltd
o Nature of Business: Traditional, Creative and Digital Advertising
o Country: Australia
o What we handled: IT Solutions Development
 Front End Development
 Back End Development
 SEO and Adwords Management
 Leach Legal Pty Ltd
o Nature of Business: Law Firm
o Country: Australia
o What we handled: Legal Transcription
 Legal Transcription
 MyLocalPlaces Pty Ltd
o Nature of Business: Local Online Directory
o Country: Australia

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o What we handled: Outbound B2B Contact Center
 Outbound sales cold calling
 Mercantile Global Limited
o Nature of Business: Financial
o Country: UK
o What we handled: Outbound Survey and Market Research
 Outbound cold calling for survey and market research purposes
 Sproxil Inc.
o Nature of Business: Software
o Country: USA
o What we handled: Virtual Assistant
 Virtual assistance to the CFO and CEO
 Handles all correspondences via phone call or email.
 Organizing day to day schedule, flight and hotel booking
 Data Entry and day to day clerical workload
 Arranging for lunch delivery to office staff based in USA
 Other related tasks
 And more

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A78
Solutions
www.a78solutions.com
Looking forward to a long
term business relationship
very soon