3. TITLE: Various practises related to cultural diversity which has an effect on employee
and organisational productivity.
INTRODUCTION
Overview of research
Cultural diversity refers to quality of diverse cultures as opposed to the culture for the
Global monoculture. It is related to having the various culture respects to difference each
other. The culture diversity arises when the differences in population are presented well
within an organisation or community. It is on the basis of Race, age, ability, sexual
orientation, Gender and many other factors. Cultural diversity allows identifying and
appreciating "way of life" which is not inherent, so that people can build bridges of trust,
appreciation and understanding through cultures as they communicate with others.
Background of Research
Culture is regarded as the underlying principles which guide people's behaviour.
Workplace cultural diversity is a consequence of workplace traditions, values, customs or
beliefs based on gender, age, ethnicity and some other factors. Workplace cultural diversity is
when organizations are open to recruiting workers from all kinds of backgrounds; irrespective
of ethnicity, religion and community. As businesses hire and maintain a diverse group of
workers, it offers numerous advantages for both the organization and its workers. Tesco is a
British multinational general merchandise and groceries retailer with headquarter is in United
Kingdom. This company was founded in year 1919 though Jack Cohen. As Tesco is large
size organisation and in this firm conduct its business at global level so this is obvious for
them to send their staff members at various locations for learning purpose and also they
integrate the staff members who are working in organisation. Women employees in Tesco
encourages gender diversity and facilitates a community of dynamic and inclusive thought in
which people feel empowered to express their opinions and communicate how others
contribute value for company
Rationale of Research
The rationale behind conducting the present investigation is to know about the
cultural diversity concept in detailed manner and its impact on the productivity of employees
as well as organisation. The main reason behind selecting this present topic is too aware
about the different issues which are related to cultural diversity at workplace. It helps in
enhancing learner’s knowledge and the skills so that it can able to conduct any investigation
in future. In an organisation there are many staff members working which are belongs to
different cultures and work together for attain the common objective. There are different
ethnic groups which exist in an organisation. From conducting the present investigation
learner can able to deal with any kind of issues and complexities in future and able to get the
positive outcomes.
Research Aim
4. “To evaluate various practises related to cultural diversity which has an effect on employee
and organisational productivity”. A study on Tesco.
Research Objectives
● To study the impact and benefits of a diverse culture in the workplace.
● To evaluate the difficulties faced by employees due of cultural diversity at workplace.
● To examine the effect of cultural diversity on employee productivity and job
satisfaction.
Research Questions
● Is there a relationship between employee/company productivity and cultural
diversity?
● What are the key communication channel in regards to cultural exchange between
employee and employers?
● Does cultural diversity impact significantly on the productivity of its employees and
the performance of the organisation?
5. LITERATURE REVIEW
This is described as a comprehensive overview of preceding specific topic study. This
surveys articles, journals, documents associated with a particular field of study. This will
provide theoretical basis for investigation and help in defining investigative nature. The past
research subject should be defined, enumerated, evaluated and explained too. In conducting
the present investigation, data will be collected using the secondary sources on cultural
diversity area.
Impact and benefits of a diverse culture in the workplace
According to opinion of Neil Kokemuller (2020) Cultural diversity can impact
workplace in many different manners. The employees from the culture diversity have various
opinions, customs, beliefs, traditions and norms. The negative impact of cultural diversity and
benefits are given below:
Impact
Poor communication- The main issue arises from cultural diversity is
communication. At workplace staff members have different countries with the various native
languages as it is complex to communicate with each other for them. From this, they are not
able to communicate with the each other. This is imperative that organizations should train
the staff members on the cultural awareness and also encourage them to discuss their various
opinions in order to collecting interaction into conflict.
Unresolved conflict- The differences develops at workplace arise conflict between
those people which come from the various cultural background and have the various
perspectives about to handle the functions which arise at workplace. Inability to say where
some other person is coming from can be prohibited resolution about the conflicts. When the
staff members feel like they cannot able to solve the issue then the negative working
environment can be developed.
Benefits
Respect- The diverse workplace helps supervisors to understand the differences of
others due to positive impact that multiple individuals make. Where colleagues are open
for learn new things from one another, they understand that diversity helps them to act as a
team better. Consequently, gain mutual understanding for different co-workers.
Reputation- The commitment towards diversity states about the equality and values
of an organisation. These are the characteristic have develop positive impact on goodwill
with customers as well as suppliers. The firm hires capable candidates for job and enhance
organisational reputation.
https://smallbusiness.chron.com/negative-impacts-workplace-diversity-21841.html
Difficulties faced by employees due of cultural diversity at workplace
As per opinion of Lourdes Fernandes (2020), Embracing the cultural diversity at
workplace is necessary for the business that look for making the business operations
6. competitive at global level. Diversity in the workforce occurs as businesses hire workers with
diverse backgrounds and experiences. Tesco see diversity in the workforce as an opportunity
to create a stronger company. In Tesco, there are large numbers of employees working and
they belong to different backgrounds which arise the issues to communicate with the each
other. From the cultural diversity, there are some issues faced by employees at workplace
given below:
Various understandings of professional etiquettes- Under this, workplace diversity
can be result in employees from various cultures brining the various values, attitudes and
etiquette at workplace. While it can be rewarding as well as enriching the preposition and can
result of ill feelings and misunderstanding among the team members.
Integration across multicultural teams can be complex- This is necessary to foster
integration between the teams so that the people from the various countries do not work
properly as isolation. It can be main challenge when there is underlying the prejudices among
cultures and making them to inclined minimum to be work with the each other. In context to
this, negative cultural stereotypes develop the negative impact on the growth and productivity
of staff members at workplace.
Conflicting working styles across teams- Working styles as well as behaviours
toward work may vary widely, reflecting values and beliefs and aggregating differences. If
not acknowledged and accounted for, conflicting work approaches can put pressure on
profitability.
https://www.cfirstcorp.com/workplace-diversity-benefits-and-challenges/
Effect of cultural diversity on employee productivity and job satisfaction
8. DATA ANALYSIS
QUESTIONNAIRE
Name:
Age:
Gender:
Q1) Do you have the understanding about cultural diversity at workplace?
a) Yes
b) No
Q2) In what manner cultural diversity impact on organisational performance?
a) Positive manner
b) Negative manner
Q3) Does cultural diversity influence on the productivity of staff members at
workplace?
a) Yes
b) No
Q4) What is the role of human resource department in managing the cultural diversity
in Tesco?
a) Develop enrich working environment
b) Practising Effective Communication
c) Working Calendars
Q5) What are the benefits of cultural diversity at workplace?
a) Respect
b) Build Reputation
c) Enhance productivity
Q6) What are different kinds of diversity arise at workplace?
a) Sexual orientation
b) Religion
c) Language
Q7) What kind of issue arise in Tesco from the cultural diversity?
a) Poor communication
b) Unresolved conflict
c) Harassment
Q8) What ways Tesco should be adopted to overcome from the arisen issues from the
cultural diversity?
a) Develop written policies
b) Give sensitivity training
c) Impose zero-tolerance policy
Q9) What benefits Tesco can get from managing the diversity at workplace?
a) Innovation
b) Enhance Productivity
c) Compliance
Q10) Recommend some ways by which company can develop positive working
environment for gaining competitive advantage.
9. Frequency table
Q1) Do you have the understanding about cultural diversity at
workplace?
Frequency
a) Yes 26
b) No 4
Q2) In what manner cultural diversity impact on organisational
performance?
Frequency
a) Positive manner 25
b) Negative manner 5
Q3) Does cultural diversity influence on the productivity of staff
members at workplace?
Frequency
a) Yes 20
b) No 10
Q4) What is the role of human resource department in managing
the cultural diversity in Tesco?
Frequency
a) Develop enrich working environment 10
b) Practising Effective Communication 10
c) Working Calendars 10
Q5) What are the benefits of cultural diversity at workplace? Frequency
a) Respect 15
b) Build Reputation 5
c) Enhance productivity 10
Q6) What are different kinds of diversity arise at workplace? Frequency
a) Sexual orientation 10
b) Religion 10
c) Language 10
Q7) What kind of issue arise in Tesco from the cultural diversity? Frequency
a) Poor communication 6
b) Unresolved conflict 10
c) Harassment 14
Q8) What ways Tesco should be adopted to overcome from the
arisen issues from the cultural diversity?
Frequency
a) Develop written policies 12
b) Impose zero-tolerance policy 10
c) Give sensitivity training 8
Q9) What benefits Tesco can get from managing the diversity at
workplace?
Frequency
a) Innovation 10
b) Enhance Productivity 10
10. c) Compliance 10
THEME 1: Understanding about cultural diversity at workplace
Q1) Do you have the understanding about cultural diversity at
workplace?
Frequency
a) Yes 26
b) No 4
Interpretation:
THEME 2: Manner cultural diversity impact on organisational performance
Q2) In what manner cultural diversity impact on organisational
performance?
Frequency
a) Positive manner 25
b) Negative manner 5
Interpretation:
THEME 3: Cultural diversity influence on the productivity of staff members
Q3) Does cultural diversity influence on the productivity of staff
members at workplace?
Frequency
a) Yes 20
b) No 10
Interpretation:
THEME 4: Role of human resource department in managing the cultural diversity
Q4) What is the role of human resource department in managing
the cultural diversity in Tesco?
Frequency
a) Develop enrich working environment 10
b) Practising Effective Communication 10
c) Working Calendars 10
11. Interpretation:
THEME 5: Benefits of cultural diversity at workplace
Q5) What are the benefits of cultural diversity at workplace? Frequency
a) Respect 15
b) Build Reputation 5
c) Enhance productivity 10
Interpretation:
THEME 6: Different kinds of diversity arise at workplace
Q6) What are different kinds of diversity arise at workplace? Frequency
a) Sexual orientation 10
b) Religion 10
c) Language 10
Interpretation:
THEME 7: Kind of issue arise in Tesco from the cultural diversity
Q7) What kind of issue arise in Tesco from the cultural diversity? Frequency
a) Poor communication 6
b) Unresolved conflict 10
c) Harassment 14
Interpretation:
THEME 8: Ways Tesco should be adopted to overcome from the arisen issues from the
cultural diversity
Q8) What ways Tesco should be adopted to overcome from the
arisen issues from the cultural diversity?
Frequency
a) Develop written policies 12
b) Impose zero-tolerance policy 10
12. c) Give sensitivity training 8
Interpretation:
THEME 9: Benefits Tesco can get from managing the diversity at workplace
Q9) What benefits Tesco can get from managing the diversity at
workplace?
Frequency
a) Innovation 10
b) Enhance Productivity 10
c) Compliance 10
Interpretation:
