This document provides an overview of diversity in the workplace and discusses the importance of promoting mutual respect and avoiding hostile work environments. It defines diversity as acknowledging differences between people, outlines goals for participants to comprehend diversity, promote respect, and recognize hostility. It then discusses why diversity benefits business by broadening customer bases and increasing productivity. The document stresses treating all with respect and avoiding discrimination, harassment, offensive jokes or objects, and intimidating behavior to prevent a hostile work environment.

1. Workplace Diversity TCS Inc.

2. Instructions This module is a self-paced instructional tutorial dealing with diversity in the workplace. To navigate this tutorial, simply click on the page to advance to the next slide. To go back, right click, then select “previous slide.”

3. Goals After completing this program, participants will be able to: Comprehend and promote differences and similarities Further an atmosphere of mutual respect Recognize a hostile work environment

4. D-I-V-E-R-S-I-T-YWhat does Diversity mean to you? D—Is for Difference. Can you think of a word that starts with each letter of DIVERSITY that applies to this lesson?

5. Diversity Diversity describes the many differences and similarities, which exist between people. These differences may be apparent, such as race and gender. However, diversity also includes less obvious differences, such as cultural background, religious and moral values, education, social status, age, lifestyle and political views (Pollar, 2004).

6. Diversity We have traditionally thought of our world as a melting pot in which everyone embraced the same culture and values. This may have worked well for previous generations, when people spent their whole lives in one place or migrated in groups, because most of the people living and working in a particular area were indeed alike. However, our world is far more mobile.

7. Diversity Today we are more like vegetable soup than a melting pot. Vegetable soup has an overall Flavor, but you can easily taste various ingredients. Each ingredient exists happily together in the pot and contributes to the success of soup; you have no trouble telling one vegetable from another. If you look at your Department staff like a good vegetable soup you have a group of people who come together to form your department team. There are differences but you are alike in your desire to build a team that empowers the staff to do there best for your common goals.

8. Diversity Diversity also encourages our efforts to empower all employees and then tap into this wealth of differences to achieve an effective team.

9. Why is Diversity Good Business? Employees will mirror our customers We want our employees to look like our customers. Customers will feel more comfortable with someone who looks like them. It helps broaden your customer base Increases productivity

10. Why is Diversity Good Business? For example do you know why the Chevy Nova didn’t sell in Spanish speaking countries? Because “Nova” means ”No Go” in Spanish. If the company researched the name in Spanish before marketing it to Spanish speaking countries, then they would have uncovered this costly error.

11. Why is Diversity Good Business? Increases employee morale Less Turnover Decreases cost Increase competitiveness Is the right thing to do

12. Mutual Respect What is mutual respect? Mutual respect is when the workplace is free of discrimination and harassment. Core differences are recognized and viewed as adding value to the departmental team.

13. Mutual Respect TCS is committed to a mutually respectful work environment free from discrimination and harassment. This requires cooperation of all employees and managers. Following the company’s policy on a mutually respectful workplace will help you to avoid problems in, and have a rewarding career.

14. Mutual Respect Learn to listen carefully and watch those around you to become conscious of their needs, boundaries and differences. Don't take for granted that others will have similar standards, values, or background and will be happy with your behavior. You should be receptive to others religious, customs, and cultural beliefs. Always make sure to see if others are at ease with your conduct. Ask for opinion. You could say, “Please let me know if you find my behavior offensive.”

15. Mutual Respect Treat everyone with respect, including your peers, those you report to and those who report to you. For example don't throw things, yell, scream or be verbally abusive. Be aware of and respect others' feelings or sense of personal space. Avoid Physical contact all together. Be aware of and respect all differences, including racial, sexual, cultural, political beliefs, sexual preferences, values, background, opinions, etc.

16. Hostile Work Environment TCS defines a hostile work environment, as conduct that creates a working environment that is intimidating, hostile or offensive to another individual and interferes with an employee's comfort or ability to work.

17. Hostile Work Environment In addition, TCS also defines a Hostile Work Environment as any action that harasses and/or offends someone. For example, throwing objects, telling ethnic jokes, talking down to someone, degrading someone, using profanity, name calling, screaming and yelling at employees, and correcting employees in front of others.

18. Hostile Work Environment Examples of a Hostile Work Environment include: Sexual pictures, calendars, graffiti or objects Offensive language, jokes, gestures or comments Posters or tee shirts with offensive sayings Circulating offensive letters, e-mails or cartoons

19. Conclusion Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more.

20. Conclusion Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For a wide assortment of employees to function effectively as an organization, human resource professionals need to deal effectively with issues such as communication, adaptability and change.

21. Conclusion Diversity will increase significantly in the coming years. Successful organizations recognize the need for immediate action and are ready and willing to spend resources on managing diversity in the workplace now (Greenburg, 2006).

22. Workplace Diversity TCS Inc.