IMSM is a consultancy established in 1994 that guides companies through ISO certification. They have offices globally and over 10,000 clients. IMSM assists with attaining ISO 9001 certification, which establishes quality management standards that can help businesses reduce costs, increase customer confidence, and open doors to new customers requiring certified suppliers. IMSM provides documentation and audit services to help clients implement the necessary procedures and achieve ISO 9001 certification.

2. Who are IMSM
• Established in 1994, IMSM is a full service ISO consultancy which will guide You and
Your Company from initial audit through to Certification & Registration.
• IMSM is Headquartered in the UK with offices in Australia, Canada, France, Germany,
Ireland, Spain, Holland, Belgium South Africa, and across the USA. The client base
extends across Europe, Africa, America and Asia.
• IMSM has an International team of Specialised Assessors from diverse industry
backgrounds, available to help advise your company on gaining and maintaining ISO
status.
• IMSM has assisted over 10,000 clients to attain various ISO certifications

3. What is ISO 9001?
• ISO 9001 is about producing consistent standards of quality to meet your
customer requirements
• ISO 9001 is a recognised standard against which to evaluate the quality
management systems of a business
• Your business may already be carrying out some of the standards
required by ISO 9001 – this is where you can find out what changes or
additions may be necessary to meet the requirement for certification.

4. How can quality systems help your company?
• Open doors to tenders restricted to certified suppliers (more purchasing departments are
insisting on ISO 9001 suppliers for quality products or services)
• Costs will be reduced because quality systems mean less wastage on materials and
human resources
• Increase customer confidence as you make fewer mistakes and therefore fewer lost
orders
• Put in place management systems to cope with an expanding, successful company
• ISO 9001 has the ability to be totally flexible if/when the business grows or diversifies
• Increase in employee morale as a by-product of high confidence in the company

5. Specific benefits that come with ISO 9001
• Reduces threat from competing businesses
• Improves competitiveness leading to higher profit potential
• Improves efficiency, cost containment and savings
• Improves consistency
• Improves time management
• Improves information flow

6. Specific benefits that come with ISO 9001
• Improves training capacity
• Improves employee motivation
• Improves market potential both at home and export
• Improves accountability and traceability
• Improves customer service

7. ISO 9001 makes it easy for you
• It is based on your existing systems
• It is extremely flexible
• Additions or changes will only be made if required to meet the standard
• ISO 9001 avoids unnecessary changes to the way you run your business
• A tailored Quality Management System will help eliminate the red tape and paperwork
within your business
• The IMSM approach to ISO standards is kept simple as outlined in the single page
Client Agreement

8. What you get from IMSM
• A Quality Manual stating the management policy and objectives for each
requirement of the standard
• A Procedures Manual describing objectives of the above are met in practice and
how the business procedures will actually be controlled
• Internal quality audit advice ensuring that the Quality Manual remains in force,
giving you the opportunity to analyse your systems and identify improvements
IMSM will provide:
 Systems audit and Standards list
 Fixed fees
 IRCA (International Register of Certificated Auditors) Assessors

9. Achieving Certification
• IMSM will take you to the stage when you are compliant to the standard then pass
your documentation to the certification body.

10. • Review of manuals and Quality system by Due
Diligence Auditor
• Review of Management system documentation by
Compliance Officer
• Certification audit review
• If Compliant issue of certificate
• Presentation of certificate
• An annual surveillance visit to ensure standards are
maintained (as required by ISO regulations)
QAS procedure to ISO 9001 Certification

11. IMSM procedure to ISO 9001 Certification
• Assessment of documented procedures
• Gap analysis/initial audit – Where are you meeting the standard ?
• Implementation of required procedures
• Write Quality and Procedures manuals
• Supply draft copies of manuals for client approval
• Client approval of manuals / Amendments as necessary
• Presentation of manuals / Review of implemented required procedures
• Internal audit advice / training
• Submit final audit report and manuals for certification