Inspring ceo's 2021 edition 3

Leading Gateway to Success while Providing
Excellent Customer Experiences
Nathan Hunt
2021
CEOS
PROFESSIONAL
INSIGHTS
PROFESSIONALISM AT
WORK - HOW HAS IT
EVOLVED OVER
THE YEARS?
2021
|
VOL
07
|
ISSUE
02
WORK CULTURE DYNAMICS
CULTIVATING A ROBUST
WORK CULTURE -
WHAT ARE THE STEPS?
Inspiring
Partner and CEO
Edition
3
I am a ﬁrm
believer in not
putting oﬀ until
tomorrow what
can be done
today

Editor’s Note
company’s growth squarely depends upon the
Away it is led by the chief executive ofﬁcer. The
CEO is the face of a company, the altruistic
leader for whom the growth of the company and the
growth of the employees are of paramount
importance. Their success is his/her success.
And while there are many self-help books on
leadership, nothing compares to those who lead from
the front. The CEOs are the anchors of the ship that
can steer you and the company in the right direction.
They have to be impactful, decisive, convincing,
collaborative, and should be able to deliver relevant
results with strategic and critical thinking. Excellent and
effective communication skills are most vital to achieve
all of these. They are also the problem shooters and
sharp to anticipate an approaching one. Dynamic is
their middle name.
With changing times, the role of CEOs has also
pleasantly changed. Gone are those days when a CEO
was a disciplinarian, demanded result irrespective of
any hurdle and were not easy to approach. Today’s
CEOs are those leaders who are empathetic, easy to
approach, warm, and dependable. The goals remain
THEY INSPIRE,
THEY MOTIVATE,
THEY UPLIFT

the same – professionalism (read discipline/work
ethics) and goal-oriented result; only the routes to
accomplish these have changed - a more humane
approach. Hence, the word ‘Boss’ has become a word
of the past. Today, it has been replaced by the word
‘Leader’. And, it is not just a word, it is a personality. No
longer are employees bullied (demotivating is bullying)
and no longer are the superiors mocked/gossiped
about in private. Today, leaders can be trusted; they are
looked up to and are ever-encouraging. They have
altered the age-old adage ‘Perform or Perish’ to
‘Perform Before You Perish’. They are well-aware that
employees who are cared for and valued deliver the
best results and are most loyal.
Being a CEO is, however, no cakewalk. Add to it the
fundamental shifts triggered off by technology that
has redeﬁned the functioning of an organisation and
obviously the CEO too. The new normal imposed by
the Covid-19 pandemic has only accentuated the
urgency to redeﬁne leadership. The dynamic leaders
rose to the need of the hour and proved their mettle
once again.
The more successful a CEO is the more valuable he
becomes for the company, an asset that the latter
would retain for good. This is the era of the CEOs!
Our latest edition of Insights Success, Inspiring CEOs
Edition 3 brings you the stimulating journey of some
CEOs who refused to falter under any adversity and
did not fail to grab any opportunity that boosted the
growth of the company.
We hope you enjoy this edition as you discover one
interesting journey after another.
Have an engrossing read!
Sumita Sarkar
Editor-in-Chief
sumita@insightssuccess.com

Ankur Singla
Providing Certiﬁcation
and Assurance to
Companies in India
Claudia Vergueiro
Massei
A Passionate Business
Leader Committed to
Transform Business in Oman
Dr. Bhuvana
Saravanan
Dedicatedly Transforming
Children into the Leaders
of Tomorrow
Upasana Kamineni
Konidela
A Leader with
Exceptional Values
Next-gen
Leader
Entrepreneurial
Insights
How to Become a Prosperous
and Successful Entrepreneur?
14
CXO
16 28
24
36

C
O
V
E
R
S
T
O
R
Y
ARTICLES
08
Nathan
Hunt
Leading Gateway to Success
while Providing Excellent
Customer Experiences
Professional Insights
Professionalism at Work -
How has it Evolved Over the Years?
Work Culture Dynamics
Cultivating a Robust Work Culture -
What are the Steps?
CONT
ENTS
32
20
08

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Company Name Br f
ie
Management
Paramount Quality
Certiﬁcations and
Revolutionary
Consultants
Dr. Bhuvana Saravanan
CEO
Siemens Oman
Nathan Hunt
Partner and CEO
Claudia Massei
CEO
Ashiyana Public
School
Mr. Ankur Singla enjoys challenges and wants to learn and
grow in his work
As Siemens Oman's CEO, Claudia is committed to enabling the
digital transformation in the sultanate and to contributing to its
economic development
Dr. Bhuvana Saravanan is transforming the education sector
through her committed endeavors
Nathan Hunt is a devoted CEO who is changing the face of
business with his dedication
Ankur Singla
CEO
Gateway Group of
Companies
Upasana Kamineni
Konidela
Founder and Managing
Director
Upasana Kamineni believes in creating value for whatever
work she undertakes and delivers it in a dynamic way
URLife
2021
CEOS
Inspiring

NATHAN
Hunt
Leading Gateway to Success while Providing
Excellent Customer Experiences
Partner and CEO
I believe that
getting up and
getting on with your
day is the only way
to succeed in
business

nspiring CEOs are driven by the zeal to achieve
Isomething new with their dedicated endeavors.
They are team players and always focus on helping
and uplifting every team member or employee. They
never give up in the face of adversity and look at every
challenge as an opportunity to make a difference in the
business and the industry. These dedicated CEOs
believe in teamwork and innovation. They learn from
their mistakes and always come up with out-of-the-box
ideas and approaches.
One such devoted CEO who is transforming the face of
the business is none other than Nathan Hunt, the
Partner and CEO of Gateway Group of Companies. He
is a trained chef with experience in Europe and the
West Indies before settling in the UAE in 2004. There,
he continued in the food and beverage industry until he
reached the top of his profession as a Regional Group
Executive Chef.
Over the years, many junior chefs who worked under
Nathan, have moved with him when he took on a new
position as he believed in training them well and
providing a good working environment. “Now, some of
those chefs hold prestigious roles in leading hotels and
restaurants, which is very satisfying for me to have been
part of their development,” says Nathan. He believes that
working as a chef is a highly challenging job. He had
gained various easily transferrable management skills
over the years, which helped him enhance Gateway's
business. These skills include managing teams,
stakeholders, and suppliers; striving for excellence; cost
control; implementing standard operating procedures;
keeping on top of trends and anticipating the next; and
so on.
About Gateway Group of Companies
The Gateway Group of Companies assists
organizations to mitigate the risks of getting licensed to
do business in the UAE. It aids its clients to choose the
right license for their business and long-term goals,
ensuring the protection of their assets and profits. The
company's on-the-ground knowledge and experience
ensure license procedures are carried out efficiently
and its nominee corporate sponsor service provides its
clients with the control and protection of their
businesses, if they need it.
A Goal-Focused Leader
Nathan believes that getting up and getting on with
your day is the only way to succeed in business. He is a
firm believer in not putting off until tomorrow what can
be done today. He starts his day normally at around
4:30am as he gets a good couple of hours of work done
before the rest of the team gets into the office.
“Having those couple of hours extra means that I can
get on to virtual meetings with the Far East and also
catch the US west coast before they finish for the day”.
Nathan believes that being based in the UAE and having
the advantage of time zones, it is always great to start
the day by completing some virtual meetings at first.
Taking on Challenges Enthusiastically
Nathan states, “The very nature of our business is a
challenge, which is why our clients engage us to
navigate government departments and manage
government processes on their behalf”. During
Nathan's time with Gateway, there have been so many
changes such as the country positioning itself as an
attractive market for FDI. Hence, keeping on top of
these issues and confidently guiding clients to the best
solutions for their needs has been his goal. Nathan
opines, “Despite many of Gateway's competitors being
price-driven and focusing on getting as many new
clients as possible, irrespective of whether the product
is right for the client, Gateway always remains
committed to doing what is right for the client and
providing value-based services with a personal touch”.
We help
organizations to
choose the right
license for their
business and long-
term goals

companies to get their own visas to be able to stay in
the UAE. “Now that the ‘new normal’ is better understood,
international companies are continuing their expansions
and investments into the UAE, which is spurred on by the
new 100% foreign ownership of businesses in certain
sectors”, says Nathan.
Nathan opines that as far as the team is concerned,
Gateway is a very employee-focused business. It
understands that its employees are its business.
Therefore, its approach is always to treat them with
respect and to value their contribution to the business.
Therefore, it was important for the company to be able
to keep each of its employees. “I'm delighted to advise
that we have achieved this and each of them retains their
full salary too”, he states. Nathan further adds that
internally, they refer to the team as their Gateway
family. They operate as a team and support each other.
The advent of the pandemic last year was the biggest
challenge Nathan had ever faced. Not only did he need
to keep Gateway's business operating, but he also had
to look after their employees and had to support their
clients. Initially, parts of the company's services came
to a stand-still due to the lockdowns, but the team
adapted to new processes and kept the clients
informed.
Facing the Pandemic Bravely
Nathan states that organizing visas for people to work
in Abu Dhabi and Dubai is reliant upon people
movement. During the ﬁrst few months of the
pandemic, Gateway experienced a slowdown in
company formations whilst prospective clients re-
evaluated their market entry strategies. However,
during that time, a new area of business was
established for them – expats setting up
Inspiring CEOs 2021

NATHAN HUNT
Partner and CEO
During the initial days of the pandemic, everyone in
the team was crucial to staying on top of regulatory
and process changes so that they could provide the
most up-to-date information and solutions to support
to their clients.
Emphasis on Employee Empowerment
Nathan states, “Our approach is to treat employees as we
would like to be treated ourselves and to provide a happy
and healthy working environment that we would love to
work in if we were in their shoes”. The company does this
in numerous ways including having a funky office;
empowering each employee; offering three months
maternity and paternity leave (the norm is 45 days and
7 days, respectively). Nathan allows the staff to avail
flexi-time to accommodate their personal/family
routines. He actively discourages overtime – he
understands that time outside of work is important too.
Essentials of an Inspiring Business Leader
Nathan believes that CEOs need to have a clear vision
for the business and ensure that their teams
understand what that is and how they each contribute
to it. He also emphasizes that innovation is the key to
success. Under his leadership, the company is always
trying to do things better.
Nathan is of the opinion that being client focused is
essential too. “Without our clients, we don't have a
business, so understanding their needs and the difficulties
they face when expanding into a new territory is
important,” he states.
Gateway's management team have invested their own
money to initially set up Gateway, as well as
subsequently establishing other new businesses of
their own in the UAE. As a result of this, Nathan
believes that Gateway is uniquely positioned to
understand their client's concerns about starting
businesses in the UAE and provide solutions

accordingly, as he has first-hand
experience himself as an expat
investor in the country.
Therefore, Nathan understands
the risks of doing business
overseas and the implications of
making the wrong decisions.
Therefore, Gateway's services
are designed to ensure control
and protection for its clients.
Nathan adds, “We treat our clients
as we would like to be treated, we
are honest, and make suggestions
with integrity – we want long term
relationships with our clients, so if
we can help to set strong
foundations in the UAE, it
ultimately helps our business too”.
Under Nathan's astute
leadership, Gateway provides
swift services. The company prides itself on excellent
communications. It confirms costs in advance to avoid
nasty surprises during a project. This way, Nathan
ensures their clients' focus remains on building their
own businesses rather than being distracted by
compliance matters.
Words of Wisdom
Addressing the young entrepreneurs of tomorrow,
Nathan states that a successful leader is a person who
has a vision for making changes and improvements.
They possess the determination and perseverance to
find solutions to make those changes happen and the
courage to take decisions. One should always be
thinking ahead, anticipating changes, and identifying
opportunities.
He further states, “It's also important to have charisma
and portray your personal values to attract and surround
yourself with a good team and a powerful network as you
will need to be able to influence their support throughout
your journey”.
Scaling the Future
With many changes on the horizon for business in the
UAE, Nathan leads Gateway Group of Companies to
continue to focus on government announcements that
will affect the business and its clients. “The UAE's FDI
plans include attracting 700,000 new companies over the
next decade. It is positioning itself as a key business hub
and has been updating company and visa regulations
during the last few years to be more attractive, which is now
being reflected in the various global indexes, for example, it
th
is currently ranked the 4 most competitive market
globally”, says Nathan.
He states that Gateway is well-positioned to play a
contributing factor to the UAE's FDI goals. Hence, his
company will continue to support organizations
expanding into the UAE because its on-the-ground
knowledge and experience are invaluable to such
companies. Nathan adds, “Our services will evolve along
with the regulatory environment and we'll continue to be
the authority on company formation and market entry,
accordingly”. Over the last couple of years, the group has
diversified its investments across a variety of sectors
including energy, the arts, F&B, and property. Nathan
states that a part of Gateway's growth strategy will be
continuing to identify such investment opportunities
and its global partnerships.

14| July 2021| www.insightssuccess.in
Ankur Singla
Providing Certification and Assurance to Companies in India
CEO of Paramount Quality Certifications
Mr. Ankur Singla
The International Standards Organization (ISO) is an
independent body which certifies the standards of
the organization. Standards can be defined as
quality, safety and efficiency of the products or services
provided by the businesses. ISO 9001 certification outlines
the importance of high-quality goods and services. Also,
when you find an increased market rate or tough struggle in
being differentiated, ISO comes into play helping you to
sustain and thrive in the market.
Paramount Quality Certifications and Revolutionary
Consultants, both are dealing in ISO Certification services
with wide presence in India and overseas. Paramount
Quality Certifications has worked with giant clients like
National Thermal Power Corporation (NTPC), Tata Steel,
Voltas and many other international clients. The company
takes pride in the fact that it is never very far from clients.
Mr. Ankur Singla’s (CEO) goals, passion and inner
motivation spirit inspires him to wake up every day and
helps him learn from the iconic businessman, Shri. Ratan
Tata who has achieved great success and heights. Daily, he
likes to read one article of Mr. Tata that helps him
make a difference in the respective industry he is catering
to. He is working for Tata’s since 2018.
Shri Tata’s dictum which motivates Mr. Singla: If you want
to go fast, go alone; If you want to go far, go together.
Starting a business is a big achievement for many
entrepreneurs, but maintaining one is the larger challenge.
There are many standard challenges every business faces,
whether they are large or small. These include things such
as hiring the right people, building a brand, developing a
customer base, and so on. There are many challenges to be
faced while running a business, few could be like -
Client dependence: If a single client makes up more than
half of your income, you are more of an independent
contractor than a business owner. Diversifying your client
is vital to growing a business, but it can be sometimes
difficult to make the client willing to cooperate and pay
well and on time. Having a client willing to pay on time
for a product or service is a godsend.
Money management: Having enough cash to cover the
bills is a must for any business. Running out of cash
makes growing of a business impossible. Money
management becomes even more important when cash is
flowing into the business.

Fatigue: The hours, the work, and the constant pressure to
perform wear out even the most passionate individuals.
Many business owners get stuck working much longer
hours than their employees. Fatigue can lead to rash
decisions about the business, including the desire to
abandon it completely.
Balancing quality and growth: There comes a time when
a business must sacrifice a product or a service due to
some issues with it. It is usually that level of personal
engagement and attention to detail that makes business
successful.
Describing about their mission: To become a leading
organization in the Certification/Validation/Verification
business in the upcoming years. – To be a
Their vision
progressive company recognized for its transparency,
strength, credibility and impartiality.
Their core values – They aim to provide an impartial,
realistic and practical approach.
Overcoming Pandemic Challenges
COVID-19 crises brought about fundamental changes in
consumer behaviour, supply chains and routes to market are
knocking companies off balance. This company adopted
ways to safeguard the employees by disinfecting the
workplace, asking sick employees to stay at home,
encouraging employees to work remotely and have virtual
meetings, and communicate contingency plans to
employees.
Paramount Quality Certifications has provided virtual
support to all employees and virtual meetings and trainings
to all employees.
Tips for Budding Entrepreneurs
The suggestions that Mr. Singla has for young
generation of entrepreneurs are -
• To adapt quickly
• Should have ability to captivate audience with
ideas
• Decision-making skills to better the business
• Challenge others by setting the bar high.
• Adapt ability to work in a team and cooperate
• Good communication skills
• Listen and be actionable
• Evidence-based approach
Eyes on the Future
In terms of future growth, Mr. Singla wants to learn and
grow in his work, to have increased responsibilities and
skills. He enjoys challenges and would like everyone to
know that he is constantly meeting new challenges. His
goal is to be the best at whatever level he is working at in
the company. Mr. Singla would love to take his company to
greater heights. He believes that working hard could put the
company on the list of top companies and he wants the
company to be reputed and well known in all spheres.
Motivating other people is a critical part of the
formula of achieving goals and dreams, and when
mastering the people formula, it comes down to
levels of leadership in business, like -Worker – At
the base level is the worker style leader. They do
their job well, don’t ask for much and don’t aspire
toward much. It is as simple as that. Some owners fit
that role as well as the people on their terms.
Backstage leader – This is a person who can
overcome fears of what others think because of their
passion, all the while rallying people from behind
the scenes. Sometimes that is good and sometimes it
can be damaging to a team.
Performance leader – They have mastered their craft, and
they inspire others because of their achievement. We are
inspired by legends, and they make for great models.
MOTIVATING OTHER PEOPLE IS A
CRITICAL PART OF THE FORMULA OF
ACHIEVING YOUR GOALS AND DREAMS,
AND WHEN MASTERING THE
PEOPLE FORMULA IT COMES DOWN
TO LEVELS OF LEADERSHIP IN BUSINESS
Inspiring CEOs 2021

An inspiring CEO has strong
ambition and optimism. They
are receptive and listen to
their colleagues and subordinates.
These CEOs are always motivated to
achieve their goals with efficiency.
They are adaptable to every difficult
situation and possess nerves of steel.
One such renowned personality who is
transforming the business scenario is
Claudia Vergueiro Massei, the CEO
of Siemens Oman. She is a prominent
global leader who leads a team of over
60 people responsible for promotion,
sales, and project execution of the
complete Siemens portfolio (oil and
gas solutions, power generation,
electrification, control and automation,
smart building technologies and digital
offerings) in the Sultanate of Oman.
In an interview with Insights Success,
Ms. Claudia shares her professional
journey, her inspiration, and her
perspective about the business.
Following are the highlights of the
interview:
Describe your professional journey
as a business leader.
Originally from Brazil, I commenced
my career in strategy consulting,
undertaking assignments in France,
Morocco, South Africa, and the United
States, besides my home country. I
subsequently co-founded a SaaS ed-
tech startup in Brazil, Eduqo, which I
ran before joining Siemens. I
developed my passion for education
during my college days, when I
worked as part-time teacher preparing
students for university entrance exams
in Brazil.
At Siemens, I held positions in
Germany, Denmark, and China for
various business fields, including wind
power and rail automation, before
taking over as CEO of Siemens Oman
– where I drive business in power
distribution, smart grid, smart
buildings, control and automation, and
digital solutions for industrial
applications.
I am also the co-chair of the Industrial
Advisory Board of the College of
Engineering of Sultan Qaboos
University, a Board Member of
Casimiro Montenegro Filho
Foundation and I sit on the Advisory
Board of Battery Associates and
Steering for Greatness Foundation. I
was nominated by Forbes as one of the
most powerful businesswomen in the
Middle East in 2020 and 2021 and by
LinkedIn as one of its 2020 Top
Voices. I am also a World Economic
Forum Young Global Leader.
I hold an Aeronautical Engineering
Degree from Instituto Tecnologico de
Aeronautica, an MBA from the
Wharton School and an MA in
Claudia Vergueiro
Massei A Passionate Business Leader Committed
to Transform Business in Oman
International Studies from the Lauder
Institute, University of Pennsylvania.
What inspires you to wake up every
day and keep making a difference in
the respective industry you are
catering to?
I am committed to enabling the digital
transformation in the sultanate and to
contributing to its economic
development. Since a lot of what
Siemens does relates to basic
infrastructure and industrial
applications, our projects impact
millions of lives every single day –
which I find particularly inspiring and
motivating. In the last three years, we
have closed the largest contract in
Siemens Oman history (EUR 200 MM)
for a single power and water plant with
an installed capacity of 326 MW and
3
36,000 m of desalinated water for
Duqm refinery and petrochemical
facilities (including a 25-year service
contract).
We have also deployed the first
Siemens cybersecurity pilot project in
the world in cooperation with Nozomi
Networks for an intrusion detection
system for a power substation, which
prevents blackouts by keeping the
substation safe from cyber-attacks. We
also have developed a smart microgrid
project in cooperation with the College
of Engineering of Sultan Qaboos
University and The Research Council;

Strive to be the best version of yourself,
without trying to imitate others
or forcefully conforming to
everyone's expectations
“
Claudia Vergueiro
Massei
CEO
Inspiring CEOs 2021

supply chains, and smarter buildings
and grids, to cleaner and more
comfortable transportation as well as
advanced healthcare, we create
technology with purpose adding real
value for customers. By combining the
real and the digital worlds, we
empower our customers to transform
their industries and markets, helping
them to transform the everyday for
billions of people.
Core values: Responsibility,
Excellence, Innovation
How has the current pandemic
affected your business and what
steps have you taken to safeguard
your employees while catering to
your clients?
We have already had a “distributed
operation” among Oman, UAE,
Germany, India, and other countries for
many years now. Therefore, online
collaboration tools for video
conferences, shared drives for storing
documents on the cloud and many
other digital solutions were something
we were very much used to. Once we
realized in March 2020 that the
situation was serious, we closed our
offices from one day and started
working from home.
Unfortunately, for the field engineers
who provide site services not much
could change, as they still needed to
physically go to customer facilities to
“keep the lights on and the world
running” – which all of us are very
much proud of and thankful for.
Siemens equipped them with protective
gear and with trainings to increase
awareness about the COVID-19
infection process and how to avoid it.
As things eased up, we reopened the
office (we moved offices during the
pandemic) to those who preferred to
work from the office, which remains
not mandatory to these days as we face
the highest numbers of the pandemic
microgrids shall play a key role in a
future of decentralized energy
generation, when renewables
contribution will increase, and
technology will be required to ensure
grid resilience and reliability.
I have also launched the first Talent
Program by a multinational company
in the sultanate aimed at recruiting and
developing Omani fresh graduates.
Brief us about the operations of your
company, its mission, vision, and
core values.
Siemens is a technology company
focused on industry, infrastructure,
transport, and healthcare. From more
resource-efficient factories, resilient

yourself, without
trying to imitate
others or forcefully
conforming to
everyone's
expectations: it is
simply a lot of
effort, a lot of
energy and a lot of
time that you will
have to invest if
you want to do
this. Moreover, the
result will not be as
good as it can be if
you focus all your
energy on simply
being authentic. Do
what you think is right: not what is
convenient, or what is expected, nor
what is easy. By doing so, you will
leave things better than you found
them and will certainly be remembered
for this.
What would you like to share with
the young generation of
entrepreneurs who are looking to
step into a leadership role in their
respective businesses?
When trying to develop something for
the long term, patience and
perseverance are essential. Life is a
marathon, not a sprint, so accept that
things do not just happen overnight.
The law of compound efforts is very
wise: compound efforts can produce
spectacular results, if you can maintain
discipline, be patient, and take the time
to achieve them. However, just as time
can benefit you, it can also harm you,
so do not forget to always imagine and
consider the long-term consequences
of each of your actions today.
If you want to build something, do not
wait to be ready, just get started - the
ideas only get clearer as you work on
them. And allow yourself the freedom
to fail and learn from every mistake
ever seen in Oman. Another aspect of
the pandemic that has impacted our
business has been the oil crisis and the
consequent reduction of liquidity in the
market.
What creative ways have you
employed to make the work
environment of your company
vibrant?
At Siemens, we have focused a lot on
caring for each other and on growth
mindset in order to ensure the mental
health and the self-development of our
team. We have a program in the Middle
East called ‘Be Golden’ that focuses on
treating yourself and others how you
and they deserve to be treated,
including mindfulness and appreciation
for each other. We also have started a
campaign to replace annual
performance appraisals by a constant
dialog program called ‘Growth Talks’,
focusing on clarifying expectations,
giving timely recognition, discussing
career growth perspectives, and
stimulating everyday learning.
At Siemens Oman, more specifically,
we have one WhatsApp group with the
purpose of checking on each other and
sharing personal news. We recognize
the need to constantly communicate
and stay in touch to guarantee that the
group dynamics remain alive.
According to you, what are the
essentials of being an apt business
leader?
Keep yourself curious enough to keep
exploring possibilities and adopt a
growth mindset, which is the idea that
everything can be learned with a
certain amount of effort. Of course, this
learning happens much more easily
when you step out of your comfort
zone to do something new.
Strive to be the best version of
without thinking you have something
to lose. Speaking of failure, if you keep
increasing your demand level
constantly, trying to stretch your limits,
inevitably, at some point in your life,
you will fail or at least have the
perception that you have failed. When
that happens, be sure to learn from
each mistake and remember that failure
does not exist, what exists is just life
pushing us in another direction.
Finally, stay true to your values and
surround yourself with good people
who share them. Stop for a moment
and ask yourself, “What really matters?
Which values are most important to me
to make a serious and meaningful
contribution to the world?” Each
person will have different answers, but
I hope they all have something related
to ethics, honesty, respect,
responsibility, justice, generosity.
You will increasingly find that having
good people around is the key to
success (whatever your definition of
success is) and that identifying these
good people will be much more
challenging than you expect. However,
remember never to compromise on this
point!

Cultivating
a Robust
Work
Culture
What are the Steps
?

Arobust work culture always improves performance
of the company. Few decades ago, the term - ‘work
culture’ was not well-known. But it is getting more
attention with the time. Now a days, most of the companies
are focusing on building a strong culture. The company
growth depends on the employees. How interested are they
towards their work? What do they think about the
company? Do they enjoy their work or not? Such types of
questions need to be answered. These can be achieved by
cultivating a robust work culture. This article will guide you
about some of the useful steps to prepare a work process.
Let's discuss about them-
1) Open Communication System
If you are leading a successful company, you must give
preference to the open communication system. This system
allows the workers to be more enthusiastic and understand
their role in the company. Participation of employees in the
communication impact them specifically and the company
growth also.
The higher management should discuss about their long-
term goals with their employees. Effective communication
may look easy, but it requires efforts to carry that. Regular
talking with your employees and co-workers will make sure
they are well aware of their responsibilities.
2) Setting Clear Goals for the Company
Each company needs to set their short-term and long-term
goals. These goals should be S-M-A-R-T ones i.e., they
should be specific, measurable, achievable, relevant and
time-bound. Your consistent progress will create
momentum for the long-term goals. Be sure to keep a
measuring track of your progress.
The best way to measure your performance is to set KPIs
(Key Performance Indicator). Revise your progress timely.
Work Culture Dynamics

This will eliminate the possibility of donkey work and
make sure you are walking on the correct path.
3) Rewards and Promotions
Employee responds better to the appreciation for their hard
work. It encourages them to do their work with better
mindset. A simple appreciation gesture also matters for the
employees. They get pleased with these gestures, in result
benefitting the company.
Employees do their work more enthusiastically for getting
rewards. Some of the employees are really hard working
and committed towards their work. Promotion of such type
of hard-working employees could benefit a company too.
Happiness plays a vital role for the productivity of the
company.
4) Open to Feedback
Feedback helps people to get better understanding of their
strengths and weaknesses. Feedback is not about only
praising and seeking, but it should be constructive. It will
help them to learn and grow. Everyone wants to be good at
their work and feedback is a powerful way to improve
yourself.
Feedback is an important factor to define the quality of
relationship between company and workers. It need not to
be in a secret manner, rather a group meeting will be useful
for underlining everyone’s abilities. A regular feedback can
create more effective teams.
5) Flexibility of Work
The term flexible working is often used for working
parents. But looking at a bigger picture, it is applicable to
all types of employees. Flexible working gives more
freedom to them. They can focus on their timetable
considering the work hours of the company. The traditional
9-5 working culture is mostly accepted by the companies.
Flexible work culture provides a healthy work-life balance
to the employees. It improves working conditions and
minimizes operating costs for in-office employees. Now a
days, work from home or remote working is getting more
attention as it is a need of hour. This working culture is not
only about doing the same work from home but is about
getting better with the conditions.
6) Arranging Creative Activities and Games
People are always in the search of enjoyment and
entertainment. Thus, arranging activities like sports, funny
games will create a fresh environment for the employees.
They will participate in these activities happily and get
refreshed. This helps to release the stress and pressure from
them.
Annual trip is also a good way to deal with the used-to
environment. Gatherings and occasional parties bring your
employees closer and creates an emotional bond between
the company and employees.
7) Comfort to the employees
Some companies have tight rules for the employees
regarding their clothes. Most of them only allows the
formal dresses in the workplace. Companies stick to their
policies strictly which may cause problems for the
employees. Many of the employees are not comfortable
with the formal clothing. Some consider clothing as their
personal choice.
Informal dresses like jeans, trousers are more popular than
formals and people do feel comfortable with them. They
back their stance saying, ‘skills are more important than
clothes’.
Hence, compulsion of clothes is getting outdated with the
time. But still, it is a priority of many of the companies.
8) Provide Extra Facilities to Employees
You can develop an emotional bond with your employee by
providing them extra facilities. It may include medical,
educational or other facilities. If your employee needs an
economical help for any particular reason, then you can aid
him. For example, if anyone is interested in the further
education or doing any course which might help the
company ahead, then you can fund that employee. They
will only be productive if they are happy.
The core part of any successful company is a strong team.
An environment that can flourish them and can bring the
best out of them. Employee satisfaction should be the
priority of any company and you need to take care of them.
Afterall, employees are the ones who carry the company.
- Vinayak Ghorpade

Who does not want to be a
more successful and
affluent entrepreneur?
Having your own business gives you a
sense of independence and control.
You can build things and watch them
grow. Entrepreneurs make their own
decisions, realize their visionary
dreams, and build long-term
partnerships with other business
owners, clients, and vendors.
These points are compiled to assist you
in being a more successful
entrepreneur:
• Perseverance
Perseverance is the ability to keep
working when everyone tells you that
you should give up. You must be
persistent if you want to be a
successful entrepreneur. To be honest,
you won't get far in the entrepreneurial
world unless you put in a lot of effort
and endurance.
• Challenge Yourself
You must challenge yourself if you
want to be a successful entrepreneur.
It's up to you because no one else is
going to push you. Challenging
yourself with new and difficult tasks
will make your other tasks seem even
easier. You must always be on the
lookout for the next big challenge as an
entrepreneur.
• Successful Entrepreneurs are
Enthusiastic About What They Do
If you don't enjoy it, don't do it. You
will have to work long hours and make
sacrifices for your company as an
entrepreneur. Putting in long hours
won't feel like a hardship when you're
passionate about what you do. If you
will not have the motivation to keep
going when you're stressed and tired, if
you're not passionate about what you
do.
• You Must Take Risks to Become a
Successful Entrepreneur
Successful entrepreneurs take risks in
business, and they also know when to
take risks and when not to. Learn to
identify and take risks that will benefit
your business. Taking risks can be
dangerous, but the opportunities they
present also outweigh the risks. You
will likely become a more successful
entrepreneur if you learn how to
identify which risks are worthwhile.
• Have Trust in Yourself
Believe in yourself. Being a successful
entrepreneur means that you have
learned to trust your instincts and make
choices based on your wisdom. Your
confidence will be demonstrated by
your capacity to trust and believe in
yourself. Confident leaders are more
likely to be followed and trusted.
Having faith in your abilities can also
help to alleviate some of the worry that
comes with starting a business.
• Reduce Fear
If you let fear be your guide as an
entrepreneur, you won't be able to
listen to your instincts, you won't be
willing to take the required risks, and
your decision will be clouded by
emotion. You will be a much more
effective entrepreneur if you can find
ways to reduce and control your
anxiety.
• Successful Entrepreneurs Visualize
their Goals
According to recent research reported
in the Harvard Business Review,
people should not just set goals. What
they need are "areas of focus". Goals
are the destination, while areas of
focus are the means to get there.
Instead of focusing on the goal itself,
concentrate on what you need to do to
achieve the desired outcome, the things
you want to spend your time doing.
The area of focus is the path, and the
end goal is the result.
Talk to a Mentor
You can also discuss your concerns
How to Become a
Prosperous Successful
and
Entrepreneur?

with one of your mentors or seek out a
new mentor to assist you in your
business endeavors. These are people
that have significantly more experience
and insight into the very minor issues
and obstacles you are facing than you
do. They will be able to provide you
some sound counsel or, at the very
least, coping tactics to help you
rekindle your inner fire.
• Exchange Ideas with Your Peers
Simply interacting with other
entrepreneurs in your neighborhood
about your business and the nature of
business development could re-
energize you. These are folks who
share your enthusiasm, probably even
more so, because enthusiasm is
contagious. If you surround yourself
with these people, you will
automatically become more inspired.
• Hire Great Partners to Assist You in
Becoming a Successful Entrepreneur
Successful entrepreneurs are backed by
a strong team and support system. I
suggest recruiting excellent partners
for the services who are well-behaved
and whom you like and respect. You'll
be working long hours and making
difficult decisions with your partner. If
you do not value your partner, your
team will not last long (s).
• Make a financial Plan
Money is needed for startups and
entrepreneurial ventures. Many
business owners spend much too much
time looking for money and far too
little time doing. There are a few ways
you can fund your business:
• Self-funding
• Investors
• Startup Loans
• Entrepreneurs Who Have Succeeded
Pay Attention to Complaints
Take your customers seriously, listen to
their complaints, and treat them with
dignity. A smart and successful
entrepreneur pays attention to these
criticisms and uses the knowledge to
fix the business's weaknesses.
• Exceed Everyone's Expectations
Customers, investors, and business
associates will be delighted if you offer
more than you promised. Making
promises and then failing to deliver is a
surefire way to lose customers.
Successful entrepreneurs, on the other
hand, go above and beyond their
customers' expectations.
Conclusion
Company success does not happen
immediately. Being a good
entrepreneur necessitates a great deal
of planning, training, imagination,
perseverance, and patience. The advice
given above will assist you in
developing a long-term plan for
growing your successful company.
About the Author
Satinder Malhotra is the CEO and the
Founder of Signature Interior Designs.
It is based in Dehradun, Uttarakhand, India.
She has a passion for Interior Designing,
which motivated her to pursue her dream to
be a designer in the interior space. Satinder
has made a name for herself in the interior
designing space in a dynamic way. Her
belief that the best designers are those who
design with empathy and work hard to
understand their client and the project,
makes her stand out from the competition.
Entrepreneurial Insights

Inspiring CEOs of the education sector take every
necessary step to uphold education and to nurture
various skills of the children. They take up every
challenge as an opportunity to train young children and to
develop them into better human beings. These CEOs
believe that motivating students can play an essential role in
reaping excellent outcomes. They give their very best
towards building a bright career path for the children.
One such prominent leader who is transforming the
education sector through her committed endeavors is
Dr. Bhuvana Saravanan, the CEO of Sri Ashiyana
Public School (SAPS). Her journey began 20 years ago
when she was working in different schools as coordinator
and student psychologist. Each school gave her a unique
experience. At one point of time, she realized that many
schools portray something different outside and try to show
that they are unique from other schools. However, the
scenario inside those schools was completely different.
Dr. Bhuvana realizes the limitations of schools along with
the parents' biased decision making while choosing a
school. The parents compare one school with another, while
desiring that the same teaching method is followed
everywhere again and again. Hence, if a teacher tries a new
method or if a school introduces some unique methods of
teaching, it takes lot of time for the parents to accept the
same.
Dr. Bhuvana states, "In many schools, children with
psychological problem & learning difficulties are not
identified by both the teacher and the parents and a child is
branded as dumb or slow learner or lazy". After gathering
rich experience in teaching-learning procedures, she started
th
her playschool in the year 2015 on 5 September in a small
house. Dr. Bhuvana's objective was to build a unique and
different school, which would fulfill all the educational
requirements of specially gifted and mentally challenged
children.
A Goal-Focused Leader
Dr. Bhuvana believes in the saying that if you want to
achieve your dream, then don't sleep and dream, get up and
chase your dream. She feels that to make her dream come
true, she must always be alert and should think of new
strategies which the education industry is using. She
believes in following the new protocol and the new way of
teaching, and to lead institution effectively.
Dr. Bhuvana wants everything in her school to be unique:
the teaching method and the way of handling students. This
way, the parents will also be excited to make the children
take part in all the activities and be a part of the program.
Under her leadership, SAPS allows the parents to take part
in all the activities which are related to the kids. This results
in the parents' involvement in the development of their
children. This perspective makes Dr. Bhuvana passionate
towards her dream and she dedicatedly works towards it.
Overcoming Odds with Elegance
Dr. Bhuvana believes that irrespective of gender,
establishing a business is a stiff task for everyone. Being a
woman in the field of education, she has experienced
tremendous competition in every step of her career. She
believes that in order to succeed and to deliver exceptional
educational experiences, one has to think out of the box.
Dr. Bhuvana had to be defiant and had to push every limit
to get even the smallest of approvals, even ordinary
certificates. She says, "It has always been a challenge to
persuade the parents that what we are doing is for the
benefit of the children". However, she feels that in a way,
she has achieved a lot of success in educating and
developing the students. Dr. Bhuvana perceives that the
parents also understand that the school is leading the
children towards the correct path and it always thinks about
their benefit.
About Sri Ashiyana Public School
Sri Ashiyana Public School focuses on the vision of
creating an ideal learning environment. As the school caters
to the special and mentally challenged children, it aims to
make each and every individual self-reliant so that they can
survive and achieve success in the society. The school, run
by Guru Raghavendra Trust, embodies the vision of
creating an ideal learning environment, which it has honed
over 15 years of collaboration.
SAPS focuses on empowering children with tools and
strategies to excel in today's world of escalating
expectation. It believes that learning should be a joyful
experience and children should always be inculcated with
self-belief and pride in execution and quality of work.
Dr. Bhuvana believes that well-trained and experienced
academicians are the strength of the school. Hence, as the
CEO of the school, she aims to choose appropriate
Inspiring CEOs 2021

Dr
. Bhuvana Saravanan
Dedicatedly Transforming Children into
the Leaders of Tomorrow
IN ORDER TO
SUCCEED
AND TO DELIVER
EXCEPTIONAL
EDUCATIONAL
EXPERIENCES,
ONE HAS TO
THINK OUT
OF THE BOX
“
“
CEO
Sri Ashiyana Public School (SAPS)

educators to cater the children and furthermore have
balanced combination of integrated curriculum, specially
designed from experienced academics as it becomes the
strength of the school.
The school aims to create lovely memories for the children.
The dedicated group of educators uses experimental
educational techniques which allow the students to learn
visually and kinesthetically.
Facing the Pandemic Efficiently
Dr. Bhuvana states that that the pandemic affected many
businesses including the education sector, especially the
specially gifted children. She states that it is difficult to take
care of these children at home. Hence, the school has taken
up this challenge. Under Dr. Bhuvana's leadership, the
school's staff prepared with protective equipments visited
the homes of each child on a weekly basis. They tried to
ensure that the children are safe and are not abused at home
by their relatives or anyone near to them.
Moreover, Dr. Bhuvana always feels that the children
should be given constant and proper care whether it is a
pandemic or not. The school authorities have always
catered them by visiting their room and giving them food
and supplies which they need for their daily uses. Dr.
Bhuvana adds, "I feel this way we have challenged, and we
have taken all the steps to provide them the good education
and everything till now, as always in future also we will be
supporting them".
For Dr. Bhuvana, her team is her support; accordingly,
during the pandemic, she provided each and every staff in
her team with a COVID safety kits and also provided them
with house groceries for one-month. Being the CEO of the
school, she feels that it is very important to look after both
the staff members and the children. Dr. Bhuvana considers
her team as the backbone of the school.
Advice to the Young Entrepreneurs
Addressing the young entrepreneurs, Dr. Bhuvana says,
"First of all, believe in yourself and your dreams. Learn
about your strengths and weakness and analyze every threat
and opportunity in business in order for taking any
decision". She believes that leadership is an art and
encourages the young entrepreneurs to lead or talk in such a
manner that their employees are ready to take suggestion
from them and work as a team. Dr. Bhuvana encourages
them not to be a boss, but to be leader. She advices them to
create a team, in which everyone is comfortable. She
further states that they can win only by teamwork. "It is
very important to observe and learn about the role that you
are going to take in the company", adds Dr. Bhuvana.
Future Plans
Under the judicious leadership Dr. Bhuvana, SAPS is taking
little steps towards its motto of providing education to the
underprivileged special kids in and around the villages of
Madurai. The school is receiving positive response from the
parents and Dr. Bhuvana plans to establish SAPS as a
torchbearer of academic excellence in the times to come.

01 | MM 2021 | www.insightssuccess.in
Professional Insights
Profe

As a fresher, with time, you will learn to understand the thin
line between how to behave inside the office and outside the
office.
To learn to be a good employee try to improve yourself in
things like -
Be reliable in your workplace, especially if you are working
in a start-up company, where hierarchy in roles and
responsibility is not well established.
In such a start-up, you also must take the load of
responsibilities that are not yours, and you must learn how
to be flexible so that people can rely upon you.
Try to be better. No matter in which field you are, you are
not perfect in it from the start, even though you have
studied it well in theory.
In the office, you are going to be a first timer in many things
where you will make mistakes, but you will also receive a
chance to improve yourself.
What is professionalism? How professionalism is
being followed at different workplaces? How
can it help you grow? What are the good habits
that can help you achieve professionalism? And what
factors have contributed to its evolution?
The word professionalism has various definitions, it differs
based on its evolution, geography, the kind of job sector we
are talking about, or the type of industry it is.
In this article, we will explore professionalism in general.
Professionalism is how you behave in the workplace. Your
colleagues will develop a perspective towards you, based
on what they observe about you.
The way you respond to the various kinds of situations,
how you express yourself and how you treat others. Also,
importantly how you perform on duty.
How you take positive criticism to improve in your work.
Now, office environment is much better than it used to be.
The pressure of hierarchy, workload and deadlines is not to
the level that you might end up losing your self-confidence.
ssionalism
at Work
How has it Evolved Over the Years
?

At such times you must keep patience. Be open-minded to
take the criticism positively; it will help you grow.
Develop good communication skills. It is the basic need in
any career for your growth. In India, our generation faces
communication problems a lot.
Ability to expressing your thoughts with the speed of your
thinking is important. Here you need to do practices instead
of being ashamed of your mistakes.
Follow the work ethics. Every company has its code of
conduct and ethics to follow. Be attentive in your training
period, to everything being taught.
It is important, as your training syllabus is formed based on
a company’s long-term experience with its employees. If
you face any problem, you should know how to deal with it
in the office.
Be organized, it will help you and your colleagues to
manage the workload you share. It will help you create a
good image of you in front of them.
Be accountable for the work you do. If you happen to make
mistakes in your learning phase, do not try to hide your
fault. Accept your mistakes and work on them.
Tips to be more professional -
Follow company’s rules and policies. Being an asset to your
team and focus on the team progress, try not to be an odd
man out.
Respect others, irrespective of their designation and
performance. Always think before you speak and maintain a
good appearance.
Do not talk bad things about others. Try to observe your
company's aura and behave accordingly.
These are some important points that will help you to grow
in professional life, no matter what kind of job you do.
But how you can develop these professional qualities?
What are the good habits that will help you learn
professionalism?
Set realistic goals. You know yourself the best, judge your
capabilities and accordingly fix your targets.
Do not repeat your mistakes, learn from them. Do not quit
or get depressed, observe how much you have improved,
and try notice where you have gone wrong.
Have self-discipline, it is going to be tough in the start, but
you will slowly learn. Be dedicated and self-motivated.
Keep your goals in mind and trust yourself.
Focus on self-development and note down everything that
is not right that is hitting your head. Make a checklist of it
and work on it. Be obsessed with your improvement.
Read more books. Reading good books will not only help
you learn new things but also help you improve your focus
and vocabulary.
Time management, as we know, ‘Time is Money’. Time is
more important because it is a non-refundable asset. Choose
to spend it wisely.
Try to meet your deadlines but do not compromise on your
work quality.
The evolution of professionalism, various factors like the
birth of 'the internet' and global crises like 'the pandemic'
has changed our life drastically.
It has also evolved the kinds of workplaces we use to have
and how people use to behave professionally.
Earlier the office's hierarchy was strictly followed, and
offices were more of depressive zones. Words like servants
were commonly used.
Now situation is different, people respectably do their work
irrespective of their post.
In this 21st century, with the help of the internet we have
broken many geographical boundaries in the professional
world.
Many freelancers have born due to this pandemic and many
workers have started working remotely.
Such factors had affected the definition of professionalism
positively. As people have received more job opportunities
and discovered the different and better kinds of office
culture with time.
- Nidhi Arya
-Ashish Chandgude
03 | MM 2021 | www.insightssuccess.in

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Upasana Kamineni Konidela
Founder and Managing Director

Entrepreneurship is not just limited to business. It is
more than that. It is also about making a difference
in people's lives. A ritual of giving back to the
society. Many entrepreneurs fail to realize that and are often
strayed away from the path of true entrepreneurship. The
meaning of it is quite different for many business
professionals and so they act according to their values and
vision for entrepreneurship. One thing that is most crucial
and common to entrepreneurship is creating value.
Upasana Kaminneni Konidela is one such person who
believes in creating value for whatever work she undertakes
and delivers it in a dynamic way.
She is a next-gen entrepreneur, well-being curator,
sustainability activist, animal conservationist and a
distinguished philanthropist. She is best known as the Vice-
Chairperson CSR of Apollo Foundation, Founder and
Managing Director of wellness and healthcare firm called
URLife and Managing Director of Family Health Plan
Insurance TPA Limited (FHPL) - an insurance services
company.
Upasana's endeavours have been getting her understated
persona and the most well-deserved accolades. She has
received the Femina Award for Recognition in Healthcare,
and she was recognized as Tycoons of Tomorrow and
felicitated by Forbes. Earlier this year, Upasana was also
awarded the Dadasaheb Phalke Excellence Award for
Philanthropist of the Year.
Her adventurous nature and a penchant to bring awakening
in the mind, body, soul, and healing through various
sustainable business practices make her a unique example.
Upasana is the wife of South Indian superstar Ram Charan
(Actor, Producer and Son of Dr Chiranjeevi) and
granddaughter of billionaire entrepreneur Prathap C Reddy.
Leading Conglomerates
URLife is all-in-one wellness and lifestyle platform.
Upasana has a team of certified medical doctors and
professionals, celebrity fitness experts and holistic
nutritionists that provides clients with first-hand access to
trending health tips, nutrition, expert videos, diet plans,
lifestyle hacks, consultations, healthy recipes, fun DIY's
and personalised services. In a short period of time, Urlife
did very well this year. Upasana has achieved to get 1800
clients for her company and achieved a 100-crore turnover.
She is a next-gen entrepreneur from the Apollo Hospitals
Family, who believes in creating socialistic sustainable
businesses that create a meaningful impact and also give
back to society as a whole. The Apollo Hospitals Group
spearheads many breakthroughs first-of- its-kind initiatives
in healing India; two of which are: The Apollo Foundation
and URLife. The former believes in identifying, diagnosing,
treating, and educating people in need of medical care. On
the other hand, URLife is about making Urban India and
the Indian workforce increase their productivity and
manage their wellbeing harmoniously.
A Leader with
Exceptional Values
Inspiring CEOs 2021

Since Upasana started URLife using herself as an example
and incorporating best wellbeing practices from around the
world to help increase productivity of Corporate India,
Upasana ﬁrmly believes that the world can heal through
transformation. Today, URLife has the largest number of
Occupational Health Centres in the country. URLife has
been applauded for its remarkable feats in the wellness
space and has accumulated accolades, Economic Times
Retail Icon & Realty Award in 2017 being one of them.
BPositive magazine was started a decade ago by Upasana,
but during the pandemic she made a sustainable shift by
opting to go digital. “We have merged and rebranded our
previous company Apollo Life now known as URLife,” she
says.
The Apollo Foundation believes in giving back with respect
and empathy, whether it's taking care of WWF forest guards
who protect our wildlife or providing the elderly with
adequate medical care, who have been abandoned by their
families. The Apollo Foundation takes great pride in
conceptualizing a breakthrough self-sustaining model to
help rural India stay healthy – A Total Health Program. This
program takes care of an individual's health from womb to
tomb (Dr Prathap C Reddy's Brainchild)
With an International Business Marketing and Management
degree from Regents University, London and Love for
Health & Wellbeing, Upasana received the Femina Award
for Recognition in Healthcare in 2017.
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Inspring ceo's 2021 edition 3

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