The document outlines the progress and impact of the Common Service Centers (CSC) as part of India's Digital India initiative, highlighting the integration of 541,024 active kiosks across urban and rural areas. With over 360 million transactions valued at $3 billion in 2022, the CSCs provide essential services such as healthcare, financial services, and government documentation to millions, particularly benefiting marginalized communities. It also discusses the digital infrastructure supporting these services, including the adoption of cloud solutions to enhance operational efficiency.

1. #CSCollab22
15th Nov, 2022
Empowering Digital India
with CloudStack.
Abhishek Ranjan
CTO, CSC E-Governance India
abhishekranjan
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Sofia, Bulgaria

2. Location types
52 Metropolitan Cities, 7935 Towns &
Cities, 679 thousand villages
Mobile
More than 1 billion mobile subscribers
are now active
Population 1.38 billion
As per records the current population is
1.38 billion in the year 2021 of which
34.9% live in urban areas while 65.1% in
rural locations.
Female 48.1 %
Male 51.9 %
Bank Accounts
21 million above 15 years are
unbanked, recently 336 million were
introduced into formal banking system
between 2015-2019
Urban
483 million.
233 million Males
219 million Females
Rural
900 million.
463 million Males
434 million Females
Geography
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3. mission mode project under Digital India created as frontend access points for service delivery across the nation
physical facilities for delivering Government of India
e-Services to rural and remote locations, where
availability of computers & Internet was negligible or
mostly absent
delivery of essential public utility services, social welfare
schemes, healthcare, financial, education and agriculture
services, apart from host of B2C services to citizens in
rural and remote areas of the country
common service centre
2015 2022
100 thousand kiosks
28 million e-transactions
541 thousand active kiosks
389 million e-transactions
2
Transparent &
simple
4
Cost effective
6
Time & location
convenience
1
elimitates multiple
visit
3
User friendly &
convenient
5
Across the counter
services
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4. csc coverage
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82%
Male
18%
Female
CSC has vibrant ecosystem comprising of VLEs, government agencies, service providers
541,024
75.9% Rural users,
24.1% Urban users
Village Level Entrepreneurs
283 thousand Local bodies with an average of 1 VLE/ 2000 Rural citizens
18 - 30 yrs
31 50 yrs
50+ yrs
49.2 %
43.6 %
7.2 % User with more
than 1500+
customer
transactions
Averaging 700-
1500 customer
interactions
Less than 700
customer service
transactions
29%
Type A
39%
Type B
32%
Type C
Catering to an average of 200+ million citizens every month across the nation

5. business portfolio
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Citizens can conveniently avail G2C
services from nearby CSC Kiosk like
Passport, Pan, Birth, Death, Land ,
Transport., Election, UID
Government Services
Multiple business services including
utility bill payments, Insurance, Travel,
Telecom etc.
Business Services
connecting citizens in rural and
remote areas, particularly women and
marginalized communities, with
mainstream financial services like
banking, pension
Financial Inclusion
Healthcare solutions like tele-medicine,
diagnostic services and generic medicine
services to the masses in rural and remote
areas of the country
Healthcare
Uses ICT to create awareness and
empowers citizens on digital
technologies, financial management,
legal rights & education services
Education
Enables a platform for rural
products & services to be made
accessible to the urban markets
E-Commerce

6. csc timeline
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2019
100 million
transactions
worth
590 million USD
- 200K kiosk
2022
2021
2020
2019
2018
2020
250 million
transactions
worth
1 billion USD
- 370K kiosk
2021
300 million
transactions
worth
1.8 billion USD
- 400K kiosks
2022
360 million
transactions
worth
3 billion USD
- 540K kiosk
2018
70 million
transactions
worth
470 million USD
-120K kiosk

7. cloudstack implementation
Setup distributed across two
Data centre
Infrastructure
62 dedicated compute machines
20K Ghz of CPU & 20 TB Ram
Compute Instances
29 dedicated storage nodes adding
600 TB of storage
Storage Instances
01
02
03
6 dedicated Next Gen UTM
4 dedicated WAF
Perimeter Security
Multiple private links and muti tier
uplink
Network
04
05
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8. thank You for watching!
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