SlideShare a Scribd company logo
1 of 28
Download to read offline
… by 2016, 89% of companies expect to
compete mostly on the basis of
customer experience, versus 36% four years ago.
Source: Gartner, 2014
REMEMBER USER EXPERIENCE VALUE:
CXV
We engage.
WE ENGAGE –
WE CREATE AND DELIVER CUSTOMER EXPERIENCE VALUE VIA:
… customized brand experiences enabling your customers to recognize, learn,
remember and act. We reduce complexity. WE BUILD!
… curated discovery. WE SURPRISE!
… guided 1:1 interactions. WE PLAY!
… managing the split between inspiration and information. WE DESIGN!
… platforms for continous brand interaction. WE MEASURE!
… the feel-good-factor …
... 70% of buying experiences are based on
how the customer feels they are being treated.
Source: McKinsey
Who are you?
DEFINE YOUR EXPERIENCE VALUE:
Analyze your product, service, process, culture, … and define their CUSTOMER
EXPERIENCE VALUE (CXV).
WHO ARE YOU?
Feeling cozy? GDF Suez/ENGIE, E-world 2009-2016
Are you flexible? MTU, Agritechnica 2011-2015
a Æ
Are you real? Hella, IAA 2015
What do you know?
AUGMENT YOUR CUSTOMER EXPERIENCE VALUE (CXV). – VIA DATA:
Collect relevant data, structured and unstructured.
WHAT DO YOU KNOW?
Are you virtual? … ADJUST REALITY: LED-Cube, 2008
Are you viral? SunFuel Lab, Autostadt, 2003
Why not engage?
CREATE YOUR CUSTOMER EXPERIENCE VALUE (CXV):
Engage! Maximize your Customer Experience Value.
WHY ARE YOU SO SHY?
Are you media? Media Facade, Vattenfall, 1999
Ready?
… TRY!
We engage.
FOUNDED BY FRIENDS–
MANAGED BY PARTNERS:
Collaborative. Interdiciplinary. Innovative.
For a good quarter of a century PLEXGROUP creates presence for brands in ever
tighter market spaces, makes brands relevant in the eye of the target groups and
PLEXGROUP creates emotions.
As pioneers of a collaborative and interdisciplinary work-style - we are a diverse
team of graphic designers, architects, communications experts, programmers,
digital natives, … - PLEXGROUP offers a dynamic and innovative culture which
creates long-term value for brands.
As such we understand PLEXGROUP to be a platform which grows with and for
our clients. WE ENGAGE.
OUR THINGKING –
OUR ATTITUDE:
WE THINK OUTSIDE THE BOX. In the beginning there is the genuine interest in
who you are, what you do and why you are unique. This is the very basis for what
we do. Only through an integer approach, our passionate focus, we can achieve
great things. Together.
WE BELIEVE IN ASKING QUESTION. Before we come up with any strategy or start
to create, we listen and we are asking questions. Many questions.
WE ADHER TO THE GREAT WHOLE. We tell stories, from beginning to end. Such we
understand your brand as a whole and we develop integrated communications
solutions which are designed sustainably. Future-proof.
WE CONNECT THE DIGITAL, ANALOG AND SPATIAL COMMUNICATIONS, in order to
unify the real and the virtual – we partner with our clients in response to ever
changeing challenges which require agility and flexibility. WE ENGAGE.
FACTS.
Since 1996
An interdisciplinary team of graphic
designers, architects, communications
experts, programmers, digital natives, …
International, with inter-cultural expertise.
30 long-term employees guarantee project-continuity.
Projects rangeing from 3 to
1500 metres square.
Represented in competitions world-wide and
members of national as well as international jurys.
Thank you!
REMEMBER USER EXPERIENCE VALUE?
CXV!

More Related Content

Viewers also liked

Wilson jelline final-ppp
Wilson jelline final-pppWilson jelline final-ppp
Wilson jelline final-pppJellineWilson17
 
12.05.29 dien ap buoc1
12.05.29 dien ap buoc112.05.29 dien ap buoc1
12.05.29 dien ap buoc1Bình Lê
 
Olivieiro Toscani - Fotógrafo
Olivieiro Toscani - FotógrafoOlivieiro Toscani - Fotógrafo
Olivieiro Toscani - FotógrafoRodrigo Corgozinho
 
CV-NITIN NIWARIYA _ Electrical _
CV-NITIN NIWARIYA _ Electrical _ CV-NITIN NIWARIYA _ Electrical _
CV-NITIN NIWARIYA _ Electrical _ Nitin Niwariya
 
LNA Presentation to Ciena
LNA Presentation to CienaLNA Presentation to Ciena
LNA Presentation to CienaPaul Mushubi
 
Fire Engineering Article_Published_McCrindle
Fire Engineering Article_Published_McCrindleFire Engineering Article_Published_McCrindle
Fire Engineering Article_Published_McCrindleScott McCrindle
 
Lavarnos las manos
Lavarnos las manosLavarnos las manos
Lavarnos las manostriniluis
 
Gestão de Negócios Aprendizagem e auto-organização: As organizações vistas c...
Gestão de Negócios Aprendizagem e auto-organização:  As organizações vistas c...Gestão de Negócios Aprendizagem e auto-organização:  As organizações vistas c...
Gestão de Negócios Aprendizagem e auto-organização: As organizações vistas c...Rodrigo Corgozinho
 
DeKlantrede2015-H3ROES
DeKlantrede2015-H3ROESDeKlantrede2015-H3ROES
DeKlantrede2015-H3ROESEtienne Jager
 
Enthousiasme college ej20170116
Enthousiasme college ej20170116Enthousiasme college ej20170116
Enthousiasme college ej20170116Etienne Jager
 

Viewers also liked (16)

Wilson jelline final-ppp
Wilson jelline final-pppWilson jelline final-ppp
Wilson jelline final-ppp
 
12.05.29 dien ap buoc1
12.05.29 dien ap buoc112.05.29 dien ap buoc1
12.05.29 dien ap buoc1
 
Olivieiro Toscani - Fotógrafo
Olivieiro Toscani - FotógrafoOlivieiro Toscani - Fotógrafo
Olivieiro Toscani - Fotógrafo
 
Athens paper
Athens paper Athens paper
Athens paper
 
A yoga day
A yoga dayA yoga day
A yoga day
 
CV-NITIN NIWARIYA _ Electrical _
CV-NITIN NIWARIYA _ Electrical _ CV-NITIN NIWARIYA _ Electrical _
CV-NITIN NIWARIYA _ Electrical _
 
LNA Presentation to Ciena
LNA Presentation to CienaLNA Presentation to Ciena
LNA Presentation to Ciena
 
Fire Engineering Article_Published_McCrindle
Fire Engineering Article_Published_McCrindleFire Engineering Article_Published_McCrindle
Fire Engineering Article_Published_McCrindle
 
Presentation1
Presentation1Presentation1
Presentation1
 
Lavarnos las manos
Lavarnos las manosLavarnos las manos
Lavarnos las manos
 
IamExpat Fair 2016
IamExpat Fair 2016IamExpat Fair 2016
IamExpat Fair 2016
 
Lingkungan Hidup
Lingkungan HidupLingkungan Hidup
Lingkungan Hidup
 
Gestão de Negócios Aprendizagem e auto-organização: As organizações vistas c...
Gestão de Negócios Aprendizagem e auto-organização:  As organizações vistas c...Gestão de Negócios Aprendizagem e auto-organização:  As organizações vistas c...
Gestão de Negócios Aprendizagem e auto-organização: As organizações vistas c...
 
tarun CV
tarun CVtarun CV
tarun CV
 
DeKlantrede2015-H3ROES
DeKlantrede2015-H3ROESDeKlantrede2015-H3ROES
DeKlantrede2015-H3ROES
 
Enthousiasme college ej20170116
Enthousiasme college ej20170116Enthousiasme college ej20170116
Enthousiasme college ej20170116
 

Similar to PLEXGROUP_CXV

BrandHOUSE Capabilities and Credentials
BrandHOUSE Capabilities and CredentialsBrandHOUSE Capabilities and Credentials
BrandHOUSE Capabilities and CredentialsChris Waldron
 
Program
ProgramProgram
ProgramDINAO
 
Check out the cool program at the DMA conference "&THEN"
Check out the cool program at the DMA conference "&THEN"Check out the cool program at the DMA conference "&THEN"
Check out the cool program at the DMA conference "&THEN"Ole Stangerup
 
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...genycaloisi
 
Apppl Combine Introduction
Apppl Combine IntroductionApppl Combine Introduction
Apppl Combine IntroductionApppl Combine
 
Nerd Monk Corporate Profile
Nerd Monk Corporate ProfileNerd Monk Corporate Profile
Nerd Monk Corporate ProfileNerd Monk
 
Disruptive digital boutique - EN
Disruptive digital boutique - ENDisruptive digital boutique - EN
Disruptive digital boutique - ENAudacy
 
Agency of the future keynote
Agency of the future   keynoteAgency of the future   keynote
Agency of the future keynoteKrossing
 
Findasense_Credentials_ 2016_V2 1
Findasense_Credentials_ 2016_V2 1Findasense_Credentials_ 2016_V2 1
Findasense_Credentials_ 2016_V2 1Priya Roopani
 
Forza Digital Media - Corporate Profile
Forza Digital Media - Corporate ProfileForza Digital Media - Corporate Profile
Forza Digital Media - Corporate ProfileSeye Bandele
 
eQNova-digitalmedia services
eQNova-digitalmedia serviceseQNova-digitalmedia services
eQNova-digitalmedia serviceseqnova
 
Welcome to Publicis Sapient London
Welcome to Publicis Sapient LondonWelcome to Publicis Sapient London
Welcome to Publicis Sapient LondonPublicis Sapient
 
Agency X - Brand Activations
Agency X - Brand ActivationsAgency X - Brand Activations
Agency X - Brand ActivationsJames Hurst
 

Similar to PLEXGROUP_CXV (20)

Ilyan.com services overview
Ilyan.com   services overviewIlyan.com   services overview
Ilyan.com services overview
 
BrandHOUSE Capabilities and Credentials
BrandHOUSE Capabilities and CredentialsBrandHOUSE Capabilities and Credentials
BrandHOUSE Capabilities and Credentials
 
Program
ProgramProgram
Program
 
Check out the cool program at the DMA conference "&THEN"
Check out the cool program at the DMA conference "&THEN"Check out the cool program at the DMA conference "&THEN"
Check out the cool program at the DMA conference "&THEN"
 
aMUSEink-ad-agency
aMUSEink-ad-agencyaMUSEink-ad-agency
aMUSEink-ad-agency
 
Credentials - ways2engage
Credentials - ways2engageCredentials - ways2engage
Credentials - ways2engage
 
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...
Riding the creative storm with Ruckus _ Top Interactive Agencies _ Best Digit...
 
Apppl Combine Introduction
Apppl Combine IntroductionApppl Combine Introduction
Apppl Combine Introduction
 
Nerd Monk Corporate Profile
Nerd Monk Corporate ProfileNerd Monk Corporate Profile
Nerd Monk Corporate Profile
 
Disruptive digital boutique - EN
Disruptive digital boutique - ENDisruptive digital boutique - EN
Disruptive digital boutique - EN
 
Agency of the future keynote
Agency of the future   keynoteAgency of the future   keynote
Agency of the future keynote
 
Zilver CX learnings 2016
Zilver CX learnings 2016Zilver CX learnings 2016
Zilver CX learnings 2016
 
eMage branding Dosier
eMage branding DosiereMage branding Dosier
eMage branding Dosier
 
Logomakerzz Design Studio
Logomakerzz Design StudioLogomakerzz Design Studio
Logomakerzz Design Studio
 
Findasense_Credentials_ 2016_V2 1
Findasense_Credentials_ 2016_V2 1Findasense_Credentials_ 2016_V2 1
Findasense_Credentials_ 2016_V2 1
 
Forza Digital Media - Corporate Profile
Forza Digital Media - Corporate ProfileForza Digital Media - Corporate Profile
Forza Digital Media - Corporate Profile
 
eQNova-digitalmedia services
eQNova-digitalmedia serviceseQNova-digitalmedia services
eQNova-digitalmedia services
 
Welcome to Publicis Sapient London
Welcome to Publicis Sapient LondonWelcome to Publicis Sapient London
Welcome to Publicis Sapient London
 
Agency X - Brand Activations
Agency X - Brand ActivationsAgency X - Brand Activations
Agency X - Brand Activations
 
Emerald Credentials 2014
Emerald Credentials 2014Emerald Credentials 2014
Emerald Credentials 2014
 

PLEXGROUP_CXV

  • 1. … by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago. Source: Gartner, 2014
  • 4. WE ENGAGE – WE CREATE AND DELIVER CUSTOMER EXPERIENCE VALUE VIA: … customized brand experiences enabling your customers to recognize, learn, remember and act. We reduce complexity. WE BUILD! … curated discovery. WE SURPRISE! … guided 1:1 interactions. WE PLAY! … managing the split between inspiration and information. WE DESIGN! … platforms for continous brand interaction. WE MEASURE! … the feel-good-factor … ... 70% of buying experiences are based on how the customer feels they are being treated. Source: McKinsey
  • 6. DEFINE YOUR EXPERIENCE VALUE: Analyze your product, service, process, culture, … and define their CUSTOMER EXPERIENCE VALUE (CXV). WHO ARE YOU?
  • 7. Feeling cozy? GDF Suez/ENGIE, E-world 2009-2016
  • 8. Are you flexible? MTU, Agritechnica 2011-2015
  • 9. a Æ Are you real? Hella, IAA 2015
  • 10. What do you know?
  • 11. AUGMENT YOUR CUSTOMER EXPERIENCE VALUE (CXV). – VIA DATA: Collect relevant data, structured and unstructured. WHAT DO YOU KNOW?
  • 12. Are you virtual? … ADJUST REALITY: LED-Cube, 2008
  • 13. Are you viral? SunFuel Lab, Autostadt, 2003
  • 15. CREATE YOUR CUSTOMER EXPERIENCE VALUE (CXV): Engage! Maximize your Customer Experience Value. WHY ARE YOU SO SHY?
  • 16. Are you media? Media Facade, Vattenfall, 1999
  • 18.
  • 21. FOUNDED BY FRIENDS– MANAGED BY PARTNERS: Collaborative. Interdiciplinary. Innovative. For a good quarter of a century PLEXGROUP creates presence for brands in ever tighter market spaces, makes brands relevant in the eye of the target groups and PLEXGROUP creates emotions. As pioneers of a collaborative and interdisciplinary work-style - we are a diverse team of graphic designers, architects, communications experts, programmers, digital natives, … - PLEXGROUP offers a dynamic and innovative culture which creates long-term value for brands. As such we understand PLEXGROUP to be a platform which grows with and for our clients. WE ENGAGE.
  • 22. OUR THINGKING – OUR ATTITUDE: WE THINK OUTSIDE THE BOX. In the beginning there is the genuine interest in who you are, what you do and why you are unique. This is the very basis for what we do. Only through an integer approach, our passionate focus, we can achieve great things. Together. WE BELIEVE IN ASKING QUESTION. Before we come up with any strategy or start to create, we listen and we are asking questions. Many questions. WE ADHER TO THE GREAT WHOLE. We tell stories, from beginning to end. Such we understand your brand as a whole and we develop integrated communications solutions which are designed sustainably. Future-proof. WE CONNECT THE DIGITAL, ANALOG AND SPATIAL COMMUNICATIONS, in order to unify the real and the virtual – we partner with our clients in response to ever changeing challenges which require agility and flexibility. WE ENGAGE.
  • 24. Since 1996 An interdisciplinary team of graphic designers, architects, communications experts, programmers, digital natives, … International, with inter-cultural expertise. 30 long-term employees guarantee project-continuity. Projects rangeing from 3 to 1500 metres square. Represented in competitions world-wide and members of national as well as international jurys.
  • 25.
  • 26.