1. PROFILE BULLETS
 More than 15 years successful experience in the customer service-support and hospitality
industries with recognized strengths in public interaction, public speaking, and the ability to
relate to, and empathize with a wide array of clientele from various business backgrounds.
 Over 9 years supervisory experiences with the abilities to train, motivate, and coach
customer service employees.
 Genuine interest in continued education and learning via academic, personal, and real-world
experience; currently enrolled in college courses seeking completion of degree.
 Possess solid computer literacy skills including competency with Microsoft business
applications: Word, PowerPoint, and Excel; Completion of computer information technology
class covering: operating systems, networks, and basic computer security.
 Proactive attitude for plan development and problem-solving using preemptive
implementation and development; Managerial outlook on business protocols resulting in
improved client-relations and customer retention.
 A team player that recognizes the need for interdependence both in the work place and
everyday life, while maintaining the diligence and individuality for seeking solutions and
accomplishing tasks alone when necessary.
 Strong belief that honor, integrity, and loyalty are just a few of the time-transcendent and
distinguishing natural principles that are self-evident and necessary for success and
happiness in all that life entails.