IT Solutions for Banking and Financial Services

www.scnsoft.com © 2017 ScienceSoft ®
IT Solutions for Banking
and Financial Services

Key Facts About ScienceSoft
ScienceSoft is an international software development and consulting
company with the HQ in McKinney, TX, an EU office in Helsinki, Finland,
and development centers in Eastern Europe and Asia
450+
employees
Customers in 30+ countries,
including Fortune 500 companies
28 years in IT business,
12 years in Banking & Financial services

Our Customers
76% of our revenue comes from 1+ year Customers

What We Offer
Cross-departmental
collaboration
Customer portal
Document managementData analytics
Customer communication
management
CRM
Mobile banking
Information security Custom banking software
ITSM

REDUCED OPERATIONAL COSTS
INCREASED VOLUME OF LOANS AND DEPOSITS
SHORTER SALES CYCLES
Business Value
HIGHER CONVERSION RATES
HIGHER LIFETIME VALUE
HIGHER CUSTOMER SATISFACTION
IMPROVED OPERATIONAL EFFICIENCY
Cross-departmental
collaboration
Customer portal
Document management
Advanced data analytics
Customer communication
management solution
CRM
1
2
3
4
5
6
7
Mobile banking
Information security
ITSM
Maintenance & support

Services
Developing a new
solution
Improving an existing
solution
The entire cycle from app
concept development to
maintenance & support
Design update, upgrades and
patches, performance tuning,
maintenance & support

Mobile Banking: Core Functionality
Account management
Money transfer
Payments
Mobile RDC
GPS-navigation
Customizable alerts
checking account balances and
transaction history
scheduling regular payments and
paying bills in a snap
to another person and between the
owner’s accounts within different banks,
with the option of an instant transfer
receiving text, email and push notifications
(account alerts, bill pay reminders, security
alerts)
finding the nearest service point
checking deposits using a mobile
device's camera

Mobile Banking: Advanced Functionality
Augmented reality
Personal financial management
Loyalty program integration
Personalized bank product offering

CRM
CRM as
a front-end
Dealing with customer-
facing activities such as sales
and customer support
Solutions for retail and commercial banking
Customer data
management
Tracking channel activity,
responses to campaigns,
etc.
Systematic lead
nurturing
Automating regular
activities across various
acquisition channels
Customer Experience
Management
Supporting integrated
experiences across multiple
customer touchpoints
Reporting and
analytics
Real-time reports on
critical performance
indicators

Customer Experience Management
Data collection
from all the bank
units that influence
CX (service centers,
call center, etc.)
Integrated
data analysis
based on
customer
segmentation
Gathering
Voice
of
the
Customer
Workflows
for
immediate
corrective
actions
Workflows
for
long-term
corrective
actions

Loyalty Program Management
Integrated customer data
Omni-channel customer interaction
Personalized messages via email, text message, mobile application, website
Flexible reward
systems
Rewards based
on customer
activity across
multiple bank
product lines
Gamification
elements
Online investment
games, quizzes
and prizes to
increase customer
engagement

B2C Customer Portal
Easy account
management
Multiple types of transfers
and payments
Online application for bank products
(mortgages, loans, debit cards)
Personal finance
management
Customized personal
dashboards
Personalized news
and offerings

B2B Customer Portal
Ongoing client-advisor
communication
Clear portfolio viewer
and manager
Financial planning
Role-based content
personalization
Multiple logins for customer employees
(portfolio managers, product managers, auditors, etc.)

Customer Communication Management
CRM
Core
banking
Effective cross-selling and upselling
Personalized
promotion
Bank account
statement +

Cross-departmental Collaboration
Centralized environment
for information sharing
to share calendars,
project schedules,
documents, and
contact lists
Corporate
knowledge base
to get information
relevant to daily activities,
research, and corporate
education
Unified discussion hub
to keep in touch, discuss events and customer
requests, ask questions and get consultations

Document Management
Connecting to
information stored in
a bank’s systems
A single library supporting multiple
document formats
Document compliance
with internal standards
and regulations (e.g. SOX)
Automated workflows
for receiving, routing and
completing documents
Powerful reporting to
monitor and track a
document's progress

Custom Application Development
The advantages of custom solutions over out-of-the-box software:
Functionality that
is tailored exactly
to your
requirements
Fast implementation
of changes caused by
shifts in your needs or
industry standards
You retain complete
intellectual property
rights, including the
software source code

Data Analytics and Reporting
Data warehousing
OLAP cubes
Reporting &
dashboards
Predictive
analytics
Cleansing and integrating data from CRM, customer
portal, call center, core banking and other systems
Dimensions and metrics on assets, liabilities,
liquidity, revenue and more
Interactive UI that can be tailored to particular roles
Tapping into customer trends and liquidity forecasts
1
2
3
4

Predictive Analytics
Loan and deposit
behavior forecast
Churn prediction
Estimation of growth potential
Early detection of a
decrease in customer value
Problem and
opportunity detection

Information Security
Security Information and Event Management (SIEM)
Identity and Access Management
Penetration testing
ScienceSoft has been working in Security Intelligence since 2004 and is
one of the 7 companies in the world with a silver level accreditation
in IBM Security QRadar SIEM as of Jun, 2016

Suspected
incidents
True
offense
 Security devices
and applications
 Configuration info
 Server activity
 Network activity
 Online activity
 Data activity
 Application activity
 User activity
 Event correlation
 Activity baselining
& anomaly detection
 Fine-tuning
Threat detection
We develop LSXs to
collect information from
extensive data sources:
We perform deep
analysis to create
correlation rules:
You get actionable
and accurate
security insight
SIEM: How It Works

Identity and Access Management
Automated management
of user identities
Role-based access
management
Secure access to web,
mobile and cloud applications
User activity monitoring
Protection of sensitive
enterprise data

Penetration Testing
WE TEST Network services
Web applications
(e.g., Internet banking)
Mobile
banking application
Remote access
Employee behavior *
* Social engineering testing

ITSM
Incident management
Problem management
Request fulfillmentChange management
Event management
Service level management

Success Story
Award-winning Mobile Banking App
Android SDK, Gradle, SQLite, Objective-C,
UIKit, CoreData, Vasco SDK, Apple Touch
ID, UiAutomator, Android Wear
Tools & Technologies
Mobile app for both iOS
and Android that allows
bank clients to check
balance, transfer money,
make online payments,
etc. The solution has
received a silver award in
a contest out of 10
competing apps
Customer Solution
Belgazprombank,
a bank with $1.9
bn in assets and
80 service centers

Success Story
CRM for a Retail Bank with 7 mln Clients
3 CRM modules:
• customer base
management
• sales activities
planning
• analytics and
reporting
MS Dynamics CRM, .NET, WPF, MS Reporting Services
Customer Solution
Bank with 7 mln
clients, 7,000
employees and
180 branches
across the
country

Collaboration Portal for a Bank with 45,000 Employees
Success Story
The SharePoint-based
Intranet solution that
provides tools for sharing
documents, storing the
corporate knowledge
base and streamlining
business processes
across all the bank levels
SharePoint, .NET, C#,
JavaScript, jQuery, Visual
Studio, SharePoint Designer
Customer Solution
A bank with
$400+ bn in
assets and
45,000+
employees

Success Story
IBM QRadar SIEM Consulting for a Top 30 US Bank
Customer
A US bank with
more than 3 mln
consumer,
business and
government
clients, and
$100 bn in assets
IBM Security QRadar SIEM, Python, Regex, Linux Shell
IBM Security QRadar
SIEM fine-tuning
according to the
Customer’s network
topology, data flows
and regulatory
compliance
Solution

Success Story
Penetration Testing for a Payment Services Company
Customer Solution
A North American
provider of services
and products for
financial institutions
with offices in more
than 30 cities across
the US and Canada
Nmap, sqlmap, metasploit, OpenVAS,
w3af, BurpSuite, fierce, manual testing
ScienceSoft performed
black box penetration
testing of the Customer’s
website and web server in
an extremely short
timeframe of just one week
and revealed the most
critical vulnerabilities

Let’s Keep in Touch!
SCIENCESOFT USA
5900 S. Lake Forest Dr., Suite 300
McKinney, TX 75070, USA
Phone: +1 214 306 68 37
Email: contact@scnsoft.com
Web: www.scnsoft.com
Learn more about SOLUTIONS FOR BANKING & FINANCIAL SERVICES
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IT Solutions for Banking and Financial Services

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