Don't Get Derailed: 5 Ways to Stay on Track at Work
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In Part 1 of our Mind the Gap Series, learn what gets in the way of office productivity and 5 new approaches to maintain focus and stay on track.
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Don't Get Derailed: 5 Ways to Stay on Track at Work
- 1. 5 Ways to Stay On Track At Work Part One
- 10. #insiteslive 3 2015 SatisFacts Associate Index
- 11. #insiteslive 4 2015 SatisFacts Associate Index
- 12. #insiteslive
- 13. #insiteslive 1 If an email, voice mail, text, question, work order request can be addressed in 2 minute or less, do it immediately. (Coming back to the issue later can make the task up to 4 times longer.)
- 14. #insiteslive 2 Each week, create a to-do list for yourself and your team. Tackle the item you’re dreading most first.
- 15. #insiteslive 3 - 30 minute meetings - Designate 1 day per week as “Meeting Day” - Each meeting has defined purpose and defined next steps - Walking meetings
- 16. #insiteslive 4 - Office team learn how to take expert service requests - Maintenance learn how to conduct a tour and process an application - Office learn how to cut keys - Etc.
- 17. #insiteslive 5 Encourage team members to pursue education on personal interests 1 hour per month/quarter in addition to required training. - Webinars - Publications - Local courses
- 18. #insiteslive
- 19. #insiteslive A shift in culture may be needed…you can no longer afford to do things the old way if you’re not getting the results you desire
- 20. #insiteslive Stick with it…change is hard and overnight results may not be possible
- 21. #insiteslive Look for different ways to give yourself and your team the needed training, tools and skills to make everyone’s work lives better
- 22. #insiteslive Part Two – August 20th The Great Divide: Bridging the Gap Between Office and Maintenance Part Three – September 17th Watch Your Step: Resident Connections and Retention
- 23. www.satisfacts.com Results by: • All respondents • Region • Age • Rent #insiteslive
Editor's Notes
- 2-minute rule If an email, voice mail, text, question, work order request can be addressed in 2 minute or less, do it immediately. Coming back to the issue later can make the task up to 4 times longer and can delay ultimate resolution for up to a day or longer.
- The All-Important List For yourself For your team Create it the night before or week before so that the tone is set from the beginning. Tackle the item you are dreading first. It will most likely take less time than you think, and it will give you the biggest win. Plus, everything else will seem easy after that. Make a list of tasks that can be done in 15 minutes or less. She suggests we keep this list with us at all times so we can convert those odd moments of time like waiting in line or waiting at the dentist’s office into productive microsegments of work.
- Rethink meetings 30-minute meetings Designate 1 day per week that business meetings will occur (this does not include resident meetings). Suggest to regional or upper management as well. Ensure the meeting has a defined purpose and ends with defined actions/next steps No more: “Well, everyone think about it and let me know your thoughts in the next few days” Walking meetings – with team members.
- Cross-train relentlessly Office team learn how to take expert service requests Maintenance learn how to conduct a tour and process an application Office learn how to cut keys Etc. On that day or week where someone is out unexpectedly or there is a flood of unexpected demand, the team will be able to lean on each other with more confidence. Establishes a greater respect of each other’s roles and abilities
- Offer and take advantage of learning opportunities. (What motivates) In addition to required or in-house learning, identify an interest you or your team member would like to explore. Create 1 hour every month or every other month to pursue education on that interest Webinars Publications Local course Require a 1 page write-up on what was learned and what was most interesting. No education is wasted. By providing learning opportunities you may discover a hidden talent or passion within yourself or your team member. That talent may be able to be used to enhance the community, the team dynamic and the resident experience.
- CHANGE – a shift in culture may be needed…you can no longer afford to do things the old way if you’re not getting the results you desire
- DISCIPLINE – stick with it…change is hard and overnight results may not be possible
- EXPLORE – look for different ways to give yourself and your team the needed training, tools and skills to make everyone’s work lives better