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Sask 3.0 Smmit Govt 2 0 - N. Gruen


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Sask 3.0 Smmit Govt 2 0 - N. Gruen

  1. 1. Dr. Nicholas Gruen A sa n oe mn 2 Tsoc ut l G vr et .0 a f e ria n kr 1
  2. 2. Realising Jefferson’s dream: Engineering for SerendipityNicholas Gruen E ngruen@gmail.comChair, Government 2.0 Taskforce T @nicholasgruen
  3. 3. Outline• What is Web 2.0? Why does it matter? – Public goods and the value of openness• Government 2.0 in Australia – Getting it going – What we proposed – How it’s going.
  4. 4. Jefferson’s enlightenment dream He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me. That ideas should freely spread from one to another over the globe, for the moral and mutual instruction of man, and improvement of his condition, seems to have been peculiarly and benevolently designed by nature, when she made them, like fire, expansible over all space, without lessening their density in any point, and like the air in which we breathe, move, and have our physical being, incapable of confinement or exclusive appropriation. Thomas Jefferson to Isaac McPherson, August, 1813
  5. 5. 2 => 1 Metcalfe’s Law 5 => 1012 => 66
  6. 6. So ci al po lic # ySe Mo c u r tg rit ag is e at io l es n Poo d
  7. 7. Public goods Public goods . . . present serious problems in human organisation. Vincent and Elenor Ostrom - 1977 Public goods – goods that no-one will supply if the government doesn’t
  8. 8. Language The Theory of Moral Sentiments (1759) • The social preconditions of markets (Public Goods) The Wealth of Nations (1776) • Private Goods Adam SmithSome crucial public goods are not government built – they’re emergent
  9. 9. Public Goods [The public good of] Justice . . . is the main pillar that upholds the whole edifice. If it is removed, the great, the immense fabric of human society . . . must in a moment crumble into atoms. Adam Smith Private Goods
  10. 10. Public goods:From incipience to actuality
  11. 11. Web 2.0: explosion of emergent public goods Web 2.0 platforms are public goods: Google (1998) Wikipedia (2001) Blogs (early 2000s) Facebook (2004) Twitter (2006) Government didn’t build any of them
  12. 12. The economics of abundance: a new birth of ‘free’dom Public goods as an opportunity Public goods as a problem The freedom of ideas is the liberation of our species Public goods . . . present serious problems in human organisation. Vincent and Elenor Ostrom - 1977
  13. 13. Reconfiguring the ecology of private and public goods – Public access to state assets: ‘Government as platform’ • Release of public sector information • Intangible state assets as public goods – Building platforms that others won’t – Opening up to global profit and not-for-profit endeavour • With global competitions like • Kaggle • Volunteers – Integrating state capabilities into private platforms – Reconfiguring boundaries – Data sharing PPPs
  14. 14. Release and they will build
  15. 15. Build and they will release (their efforts)
  16. 16. 1. Correctionsmachine-translation error User spots are saved and instantly 2. shown make text corrections as they read. and clicksotherthis text’. Users to ‘Fix users. • The National Library Newspaper digitisation project“No stop-work,” • Site went live without launch in 2007 and correction has beenwharfies told 24/7 sinceAn application for a four hour stop work • ~ 20% of correctors aremeet- overseas • 30 mil lines of text corrected • Julie Hempenstall from Bendigo has corrected > 500,000 lines! • Anne Manley from Narrawena has corrected > 680,000
  17. 17. Building platforms others won’t ABC Open,
  18. 18. Public private partnerships• Current PPPs play to each sector’s weaknesses• With private sector expanding into areas that the public sector is better at – Infrastructure financing, planning risk• But Web 2.0 is building subtle new PPPs
  19. 19. Private goods => Public Goods Private Goods • Meeting private needs • Linking to other websites Google monetises Public Goods with ads • Google uses this information to rank sites • Everyone benefits
  20. 20. Private Goods • Platform for recording dataSales of data Public Goods • PLM aggregates data and shares it back as public and private goods
  21. 21. 31
  22. 22. Data exhaustShould everything be tied down to permissions?
  23. 23. Medical director 33
  24. 24. 34
  25. 25. DIY Government 35
  26. 26. RichardAnkrom
  27. 27. Building platforms or letting others in? FixMyStreet,
  28. 28. Reconfiguring state boundaries: Government as wholesaler• Utility reform shrank natural monopoly aspects of utilities• Government 2.0 involves governments ‘wholesaling’ core services and opening up retail.• Utility reform opened space for for-profit competition – Motive is economic• Government 2.0 energy can come from for-profit or not-for-profit – Motives economic, social and democratic
  29. 29. It’s Buggered Mate, 39
  30. 30. SeeClickFix,
  31. 31. OpenAustralia,
  32. 32. Radical openness
  33. 33. Improvising an info- structureGlobal CrisisCommonsWithin 2 hours of #eqnzGlobal volunteers parse300,000 tweets.“Shell 58 Barrack Rd outof petrol – only diesel”.Agencies fussed, helpedand obstructed.
  34. 34. Outside the walls: Inside the machine worksa25t n • If Justin McMurray w y ou hours a week for Verizon, who might be prepared to volunteer for: w ay Archives, ny – Galleries, Libraries, a Museums t– The research sector? en – Helping ernm • the aged, o v • the sick, G • the disadvantaged? re Justin McMurry, Keller, • the environment? ig u Texas • Volunteers from the helpers and nf helpedC o
  35. 35. Where’s Wally?
  36. 36. 46
  37. 37. 47
  38. 38. Tanta
  39. 39. Tanta Steve Randy Waldman
  40. 40. Global CompetitionsPredicting HIV viral load • Revenue or sales forecasts 00 • Traffic forecasting 5 • Energy demand U S$ • Predicting crime • Tax/social security fraud • Hospital casualty demandCompetition closes 77% • Identifying great • Teachers 1½ weeks 70.8% • SchoolsState of the art 70% • Hospitals • and their best practices Accuracy of Prediction (1 – 100%)
  41. 41. We could not be happier with the result. The Kaggle approachhas set a new benchmark in Government for the developmentof successful predictive models, delivered quickly andvery cost effectively.In particular, the flexibility of the winning predictive model willenable its application to other major transport routes to theCBD and allow for the addition of other factors such asweather and incident.Susan CalvertDirector, Strategy and Project Delivery UnitDepartment Premier and Cabinet
  42. 42. Where’s Wally from?
  43. 43. Engagement on web 2.0The goal is the three ‘Cs’ – Connections between people – Connections between ideas – Connections between possibilitiesThese connections are usually serendipitous
  44. 44. Engagement on web 2.0The means include the three ‘Ps’ – Platforms (twitter, facebook, blogs, wikipedia) – People (or Gregariousness) – beyond being open – being outgoing and inviting others in – Play (or improvisation) – doing new things that make sense, like the twitter hashtagAnd organisations are often bad at all these things
  45. 45. MichaelGriffith 58
  46. 46. LindsayTanner 59
  47. 47. International Reference GroupRichard Allan (Director of Policy, Facebook, Laurence Millar (Former NZ CIO) EU) Geoff Mulgan (Director, Young Foundation)Charlie Beckett (Director LSE’s Polis) Cameron Neylon (Biophysicist,l)Steven Clift (Online strategist and innovator) John Palfry (Professor of Law at Harvard LawDavid Eaves (Writer and speaker on public School) policy) Jason Ryan (State Service Commission, NZ)Ed Felten (Director Centre for Information Tom Steinberg (Founder, Technology Policy Princeton University) Hon. Mozelle W. Thompson (Facebook – USA)Michael Geist (Chair, Internet and e- Nat Torkington (Chair O’Reilly Open Source commerce law at University of Ottawa) Convention)William Heath (IdealGovernment.Gov) Joe Trippi (Writer and political strategist)Andrew Hoppin (CIO of New York State Carol Tullo (Head UK Office of PSI) Senate) Tom Watson (UK MP, Former Minister forEric Ketelaar (Emeritus Prof of Archivistics, Transformational Government) University of Amsterdam) David Weinberger (Harvard’s Berkman Institute)Charles Leadbeater (consultant and author) Dr Andy Williamson (UK Hansard eDemocracyViktor Mayer-Schönberger (Associate Prog) Professor of Public Policy, National University of Singapore) Ed Mayo (CEO of Consumer Focus)Michal Migurski (Technology Head at Stamen)
  48. 48. Declaration of Open Govt• Online engagement by public servants should be enabled and encouraged. – Robust professional discussion benefits their agencies, their professional development, and the Australian public;• Public sector information is a national resource – releasing as much of it on as permissive terms as possible maximises its value and reinforces democracy;• Open engagement at all levels of government is integral to promoting an informed, connected and democratic community, to public sector reform, innovation and best use of the national investment in broadband. 61
  49. 49. International ReactionThis is a deeply impressive piece of work, very comprehensive with clearsign posting. . . . A clear explanation of the serendipitous nature ofknowledge sharing in networks is probably a global first for a governmentreport.’ Tom Watson (UK MP, Former Minister for Transformational Government)‘[T]he best piece of work I have seen any government organisation (andmost vendors and consultants) do about this topic. Andrea DiMaio, GartnerPersonally, I think the draft —from its principled overview to its broad areas  of application — is a blueprint for democracies everywhere David Weinberger (Harvard’s Berkman Institute)The draft report is an impressive piece of work, assembling a vast trove ofgood ideas and sound analysis. We will study and learn. Andrew McLaughlin, Deputy U.S. Chief Technology Officer
  50. 50. Reaction to our reportThe Australian Government 2.0 Taskforce Teaches Us A LessonTheir report is the best piece of work I have seen by a government-driven initiativearound government 2.0. But I would also like to praise the way members of thetaskforce worked over the last few months.Their blog was a constant source of thoughtful considerations, and their debatewent on in the open, being as informative as the report itself. They participated inexternal debates, by reading other people’s blogs, reaching out and commenting.For what I have seen, as I had a few chances to interact with them, the level ofengagement and openness they have achieved was truly exemplary, with a level ofhumility that made their excellent skills even stronger.2nd of top ten thingsA truly excellent report in a remarkably short period of time, reaching out to expertsinside and outside government worldwide, and showing a rare attitude to listening toother people’s opinions.Australia is the place where the government 2.0 taskforce hasrecognized the centrality of employees and the federalgovernment has bought into that idea. 63
  51. 51. Opening up to public engagement
  52. 52. People connect with people, not organisations Twitter Followers/Week181614121086420 Before After
  53. 53. 66
  54. 54. Where radical openness hasn’t worked 67
  55. 55. 68
  56. 56. 69
  57. 57. Report cardWhat’s good?What’s not? 71
  58. 58. Report cardNew licensingInformation release
  59. 59. 74
  60. 60. Is there a new sense of professional autonomy andpreparedness to engage and improvise innovations? 75
  61. 61. Top down driven changesCulture dependent changes 76
  62. 62. 77
  63. 63. Web 2.0 is not IT IT Web 2.0 Mechanical Social Technological Communicative $$$$$ $ Elaborately planned Often improvised Governance - Governance Impossible - Just difficult Government as platformGovernment Departments GLAM Sector
  64. 64. @nicholasgruen
  65. 65. 80
  66. 66. E ngruen@gmail.comT @nicholasgruen
  67. 67. Our subject matter — government and theuse of Web 2.0 tools and approaches — ismoving with dizzying speed. As aconsequence, our challenge has been toavoid the gimmickry of the latest fad infavour of outlining how the newapproaches might reinvigorate the time-honoured and hard-won traditions ofmodern democratic government.
  68. 68. But we can’t control social media ed ia? m m strea ain m ntrol o yo uc n did w he in ceS