http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What's even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered.

1. HOW TO BUILD COURSES
THE WAY ENGINEERS
BUILD SOFTWARE

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Donna Weber
Principal
Springboard Solutions
Sarah E. Brown
Marketing
ServiceRocket
Bill Cushard
Training
ServiceRocket
SPEAKERS
HOST

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ABOUT SERVICEROCKET
Implementation SupportTraining
ServiceRocket is a trusted partner that fulfills the whole product
imperative by helping enterprise customers realize the value of their
software investments.

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Learndot Education Platform
• Learndot learning platform provides
scalable education delivery
• Multiple education modalities to
address various customer delivery
models
• Lead generation capabilities
targeted at interested learners
• Advanced analytics and reporting
capabilities
• Customer branding, beautiful UX
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6. Software Companies Using Learndot
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The Business of Customer Education (BOCE)
At Pulse
servicerocket.com/boce

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AGENDA
• Why Scrum?
• The Elements of Scrum
• How to Plug Course Development Elements into Scrum
• What’s Next?
• BOCE at Pulse 2017

9. Why Scrum?

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Developing Courses is Hard
Producing one hour of
course content takes
anywhere from 40 to 200
hours of work

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What is Agile?
Agile is a set of principles for developing better software, faster, and
focused on customer needs
● Manifesto for Agile Software Development
– Individuals and interactions over processes and tools
– Working software over comprehensive documentation
– Customer collaboration over contract negotiation
– Responding to change over following a plan

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What is Scrum?
Scrum (n): A framework within which
people can address complex adaptive
problems, while productively and creatively
delivering products of the highest possible
value.
● An agile framework for completing complex
projects "continuously, incrementally, and
spirally"

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Why Scrum?
● Focus on delivery of Minimally Viable Products (MVP)
● Urgency of time-bound constraints
● Team members own their work
● Continuous learning
● Clear roadmap to success

14. The Elements of Scrum

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Scrum Team
● Product Owner
● Team Member
● Scrum Master

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Sprints
Sprint: Defined time periods, during
which a usable and potentially
releasable product is developed
● Often two weeks

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Sprint Planning
Sprint Planning: Team gets together to
decide what should, and can, get done
during the sprint

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The Stand Up
● Daily meeting during the sprint
● 15 minutes or less
● Each team member answers
– What did I accomplish since the last
stand up?
– What I will accomplish by the next
stand up
– What is blocking my progress?

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The Retrospective
● Occurs at the end of a sprint
● The team reviews the outcome of the
sprint and asks:
– What went well during the sprint?
– What could we improve on for the next
sprint?

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The Backlog
● An unprioritized list of work for the
development team
– Derived from the roadmap and its
requirements
● Scrum team pulls work from the
backlog
– Assigns tasks to sprints as there is
capacity

21. How to Plug Course
Development Elements into
Scrum

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Scrum vs ADDIE
ADDIE = Analysis, Design, Development, Implementation, Evaluation
Source: Megan Torrance article on learningmag.com: Reconciling ADDIE and Agile

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● Build training environment
● Finalize labs
● Deliver to pilot customer group
● Incorporate feedback
● Deliver to customers
Course Development Elements
● Conduct needs analysis
● Write learning objectives
● Develop course outline
● Write storyboard
● Deliver internal dry run
● Define learner actions / tasks
● Write instructor notes

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Getting Started with Your First Scrum Project
● Define the project goals
● Gather the project team
● Select your project management
/ tracking tool
● Determine the length of your first
sprints
● Schedule stand ups

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What Might Your First Sprint Look Like?
1.Conduct needs analysis
2.Write learning objectives
3.Deliver run-through of course to internal stakeholders

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Get Started!
● Decide which course to create and when to deliver it
● Assemble your team and schedule the first meeting
● Build your backlog
● Determine your sprint cadence, then schedule your standups,
retrospectives and sprint planning meetings
● Plan your first sprint as a team
● Start your sprint

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Learn More!
The ServiceRocket Guide to
Better Agile Course
Development
● Dive into the details of scrum
● Get started with your first sprints
● Tools and Resources
Link: bit.ly/scrumebook

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© ServiceRocket
Donna Weber
Principal
Springboard Solutions
Sarah E. Brown
Marketing
ServiceRocket
Bill Cushard
Training
ServiceRocket
QUESTIONS

29. servicerocket.com