Dominique Singer will be joined by Annie Ansrari from Everbridge to discuss how to manage critical events and return to work after a pandemic. Everbridge is a critical event management platform that enables customers to work through the lifecycle of disruptive events by helping assess risk, locate people and places at risk, take action to mitigate risk, and help improve performance with analytics about the critical event. Our Channel partner program is built with partner success in mind, particularly the ability to reach greater profitability as the partnership grows. We provide technical and sales training, and access to the Partner Portal for product support, marketing programs and tools, customer events, compelling marketing collateral, and sales training.
5. When a critical event occurs…
Increased Business & Employee Impact
Increased Time to Resolve
Is that event
important to us?
• Where is it?
• What are the impacts?
• Is it a reliable source?
Activate Plan?
• Find the plan?
• Notify & account for
constituents?
• Keep executives
informed?
Who is impacted?
• Campus employees?
• Travelers? Visitors?
• Branch Offices?
• Manufacturing?
After Action
Reports?
• Audit trails?
• Response
Improvements?
6. When a critical event occurs…
Minimize Impact
Accelerate Time to Resolve
Know
early
Know
the
impact
Respond
Quickly
Know
how you
did
11. Assess: Alert, Context , and Reference Risk Data Sources
AIRPORT
WEATHER
CCTV
SOCIAL
MEDIA
MAP
IMAGERY
TRAFFIC
COUNTRY RISK
PROFILE
NIXLE
ADVISORY
CONTEXT
TRANSPORTATION
LAW
ENFORCEMENT
GEOGRAPHY
BANKING/
FINANCIAL
EMERGENCY
MANAGEMENT
EDUCATIONENERGY
WATER CONSUMER
ATTRACTIONS
CHEMICALS
REFERENCEALERT
EARTHQUAKE
AMBER
ALERT
GANGS
DRUG
INTERDICTION
AVIATION
INCIDENT
TERROR
FIRE
FLOOD
BORDER
SECURITY
FOOD & DRUG
INCIDENT
ACTIVISM
HAZMAT
OUTBREAKHURRICANE
VOLCANO
SYSTEM
WARNING
WILDFIRES
WINTER
INCIDENT
TORNADO TWITTER
INCIDENT
CYBERIT
OUTAGE
PUBLIC
CRISES
CLINICAL
DISCHARGE
SUPPLY
CHAIN
PRODUCT
RECALL
IT TICKET SYSTEM
ALERT
12. Boil Water Advisory
Food Advisory
Homeland Security
Advisory
Meteorological Advisory
Planned Event
Planned Protest
Planned Strike
Public Health Advisory
Public Safety Advisory
Supply Chain Disruption
Terrorism Advisory
Travel Advisory
Advisory
Armed Clash
Bank Robbery
Bomb Threat
Civil Unrest
Coup
Curfew
Disturbance
Explosion
Explosive Device
Hostage Situation
Insurgent Attack
Military Operation
Officer-Involved Shooting
Planned Protest
Police Activity
Protest
Rally
Riot
Robbery
School Lock Down
Shooting
Stabbing
Stampede
Suspicious Device
Suspicious Package
Violent Crime
Biohazard
Chemical Spill
Explosive Materials
Fuel Spill
Fumes
Hazmat Response
Natural Gas Leak
Oil Spill
Radioactive Material
Unknown Substance
Hazmat
Cargo Transportation Strike
Civil Service Strike
Energy Sector Strike
General Strike
Industrial Strike
Medical Services Strike
Mine Workers Strike
Port Strike
Aviation Worker Strike
Public Transportation Strike
Labor
1- Alarm Fire
2- Alarm Fire
3- Alarm Fire
4- Alarm Fire
5- Alarm Fire
6- Alarm Fire
Brush Fire
Electrical Fire
Explosion
High Rise Fire
Industrial Fire
Maritime Fire
Structure Fire
Train Fire
Vehicle Fire
Wildfire
FireSecurity
Bridge Collapse
Building Collapse
Dam Collapse
Mine Incident
Partial Collapse
Structure Collapse
Tunnel Collapse
Unsafe Structure
Structural
Atmospheric/Space
Avalanche
Earthquake
Landslide
Sinkhole
Tsunami
Volcano
Geophysical
Air Travel Delay
Aircraft Fire
Aircraft Incident
Airspace Restriction
Airliner Crash
Airport Closure
Plane Crash
Emergency Landing
Helicopter Crash
Aviation Infrastructure
Disease Outbreak
Public Health
Quarantine
Health
Blizzard
Flooding
Hurricane
Ice Storm
Storm
Tornado
Tropical
Cyclone
Tropical Storm
Meteorological
Border Closure
Maritime Incident
Motor Vehicle Accident
Port Closure
Public Transportation
Disruption
Roadway Closure
Train Accident
Train Derailment
Waterway Closure
Transportation
Bio-Terrorism
Bombing
Chemical Terrorism
Advisory
Nuclear Device
Radiological
Terrorist Attack
Terrorism
Comprehensive, All Hazard Coverage – 142 Incident Types
Fuel Disruption
Network Outage
Power Outage
Product Stoppage
Rolling Blackout
Sewage Problem
Telecom Outage
Water Main Break
Water Outage
Other
Evacuation
?
13. You Choose
Distance
You can set distance by severity
+
Severity Level
Incident Type(s)
+
Highly Granular Alerting Profiles for Assets
14.
15. Dorian
• 15M + messages sent
• Special Reports
• Hyper-local Alerts
16. STATIC MANUAL LAST KNOWN EXPECTED
Aggregate Location Data from Multiple Sources
MOBILE AWARE
Everbridge mobile app check-ins
ACCESS AWARE
LAST KNOWN LOCATIONS
WEARABLES for
SOS & Safe Corridor
MANUAL LOCATIONS
MANUAL UPDATE
of Locations
• Muster points
• Safety Check calls
EXPECTED LOCATIONS
OFFICE 365
SCHEDULE AWARE
TRAVEL AWARE
TRAVELMANAGEMENT
SERVICES
TRAVELITINERARY
AGGREGATOR
22. ACT: Automate Response
• Activate a Plan including documents and images
• Assign & Track Tasks
• Report issues and send pictures
• Notify victims and stakeholders
LAUNCH CRITICAL EVENT
7.2 EARTHQUAKE STRIKES , COSTA MESA, CA
An earthquake with preliminary magnitude of 7.2 has struck
43 miles north of Tokyo. Initial reports show there is
significant damage with likely causalities.
ACTIVATE PLAN
EARTHQUAKE JAPAN PLAN
7.2 EARTHQUAKE STRIKES TOKYO, JAPAN
27. I’m OK
AUTOMATICALLY SEND THE MESSAGE EVALUATE RESPONSES PRESCRIBE ACTION AS NEEDED
“An
earthquake
has impacted
your area !”
Wellness Check
I need help!
Pending
ACT: Automate Wellness Check
31. ANALYZE: Automated Situation Reports
+ All activity is logged and available in real time
+ All details are available in the situation report
32. After the event is over, you can evaluate various aspects of your performance. All activities in
Everbridge are logged, and important data – like commentary on preparation and metrics on your
message delivery times and response rates – can help you identify any gaps in your process.
ANALYZE: Measure Response Trends
35. Information
Technology
Supply
Chain
Employee
Life Safety
Business
Continuity
With CEM…
• Hospitality chain
kept more hotels
open during
Hurricane Irma
• Food retailer was
able to staff stores
during a natural
disaster
• Tech company
now ensures all
staff safe within
15 minutes
• Oil exploration
company now
operates in 3
riskier geographies
because they can
keep people safer
• Auto Co eliminated
downtime from
supply chain
disruptions costing
$20K per minute
• Pharmacy chain
able to avoid supply
chain disruptions
and ensure insulin
gets to patients
• US restaurant
chain reduced
system downtime
to recover $3M
• Telco provider cut
response time from
30 minutes to 5 to
improve customer
service
36. Everbridge Platform: HighAvailability, Scale, Redundancy & Secure
Transactional Availability / “First Responder Grade”
HIGH
AVAILABILITY
& SCALABILITY
15 data centers,
flexible capacity,
and full stack
redundancy
MULTIPLE LIVE
SUPPORT
TEAMS
Global live support
team with
24x7x365
tier 1 and tier 2
staffing and live
operator service
REDUNDANCY
ACROSS MAJOR
MODALITIES
Multiple SMS and
voice providers
vetted to ensure
no downstream
inter-dependencies,
optimized for
local delivery
SMS
REDUNDANT
NOC’S
Two geographically
distributed NOC’s
staffed 24x7x365
LEADING
SECURITY &
COMPLIANCE
Multiple
certifications
confirmed by
accredited 3rd party
auditors
41. Most Common Alternatives
Cell Broadcast
+ One-way blast messages
to all phones in an area
+ Requires newer phones or
re-configuration
Mobile Application
+ Requires download