Meet & Greet NetSuite - Logitail
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DON'T LET YOUR ERP HOLD YOU BACK
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Meet & Greet NetSuite - Logitail
- 2. MEET & GREET Dirk Deceuninck Roger Van Beeck Tasting - 3 De Koninck Beers Yvo Alen What is NetSuite? Wrap up Networking End MEET & GREET 15:30 15:45 16:00 16:30 16:45 17:00 17:10 19:00
- 3. MEET & GREET Dirk Deceuninck
- 5. MEET & GREET
- 6. MEET & GREET
- 7. MEET & GREET YOUR PARTNER
- 8. MEET & GREET Roger Van Beeck
- 9. MEET & GREET IS YOUR ERP HOLDING YOU BACK?
- 10. MEET & GREET Accounting SFA Support Web Warehousing Excel NEXT TO IMPOSSIBLE
- 11. MEET & GREET 7 WAYS YOUR ERP IS HOLDING YOU BACK Businesses need to be able to hit their growth targets Scale up requirements are in constant demand Legacy solutions not scalable for growth Always on-access by guaranteed uptime cloud solution Legacy solutions typically experience downtime Real-time performance data within your ERP seamlessly accessible Legacy solutions typically need additional operational reporting solutions outside the ERP perimeter
- 12. MEET & GREET Sharing data at the right level and to the right people 7 WAYS YOUR ERP IS HOLDING YOU BACK 26% 52% 60% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% NetSuite Users Non-Customers Other ERP Users Challenge to share financial data internally 52% 41% 44% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% NetSuite Users Non-Customers Other ERP Users Easy to provide up-to-date information
- 13. MEET & GREET Simplicity and efficiency 7 WAYS YOUR ERP IS HOLDING YOU BACK Companies that implement NetSuite, report having better operational efficiency
- 14. MEET & GREET Easy compliance 7 WAYS YOUR ERP IS HOLDING YOU BACK 11% 44% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% NetSuite Users Non-Customers Regulatory issues are a complexity 14% 37% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% NetSuite Users Non-Customers Compliance issues are a complexity
- 15. MEET & GREET Dirk Deceuninck Roger Van Beeck Tasting - 3 De Koninck Beers Yvo Alen What is NetSuite? Wrap up Networking End MEET & GREET 15:30 15:45 16:00 16:30 16:45 17:00 17:10 19:00
- 16. MEET & GREET Yvo Alen
- 17. MEET & GREET OmniChannel Commerce
- 18. BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS “Successful businesses have moved beyond the limits of individual channels and touchpoints to deliver true omnichannel shopping and service experiences. With an infrastructure that unites business applications and provides a single source of item, inventory, customer and order data, it’s possible to create seamless, channel-agnostic, personalized experiences.“ MEET & GREET
- 19. OMNICHANNEL RETAIL CHALLENGES 50% of consumers expect to buy online and pick up in-store Companies with omnichannel customer engagement strategies retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. Acquiring customers can cost 3x as much as to sell to an existing customer 71% of in-store shoppers who use smartphones for research say their device has become more important to their in-store experience The opportunity cost of not being omnichannel is 10% in lost revenue MEET & GREET
- 20. REVIVE RETAIL: PUTTING THE CUSTOMER ON A PEDESTAL Provide seamless omnichannel experience, only 17% do No central customer profile: 8% Multitude of contact points, difficult to secure (GDPR) Loyalty progams are not dead, just need personalisation Social media is becoming the review platform New KPIs must be based on customer-centricity to achieve excellent customer experience Have an effective roadmap for the digital age MEET & GREET
- 21. B2B FACING SIMILAR CHALLENGES AS B2C 94% of B2B buyers research online for purchase decisions Nearly 50% of all B2B researchers are millennials (1980-2000) By 2020, customers will manage 85% of the relationship with an enterprise without interacting with human 74% of B2B buy from a website because its more convenient than buying from a sales person 42% of researchers use a mobile device during the purchasing process. Changing purchasing behavior The connected consumer Mobile Branding & customer experience MEET & GREET
- 22. WHAT IS TYPICAL FOR B2B? Selling to companies, not to individuals Impulse buying vs. process buying Need for Performance o Huge catalog o Multiple catalogs o Large SKU # o Product variations o Price lists o Price list updates MEET & GREET Need for multiple integrations o ERP or multiple o PIM o CR
- 23. WHAT IS TYPICAL FOR B2B? Corporate accounts and Roles with advanced permissions Permissions Personalized catalogues Multiple pricelists Quote to Order to Purchase Workflows Payments & Checkout o Contract pricing o Volume based discount o Credit limits o Budget limits o Checkout per customer Sales team / CRM MEET & GREET
- 24. SUITECOMMERCE FOR B2B UNLIMIT YOUR POTENTIAL FOR GROWTH AND EXPANSION Expand globally Multiple brands, multiple sites Support any selling model (B2B – B2C) Run your business on 1 unified commerce platform to grow agility NetSuite named a leader among B2B Commerce Suites for Midsize Organizations The Forrester Wave™, Q3 2017 MEET & GREET
- 25. MEET & GREET OmniChannel Marketing
- 26. NetSuite's unified, omnichannel commerce platform provides a single source of truth for customer, order and inventory information Use Bronto for omnichannel marketing to deliver effective, data-driven interactions throughout the customer lifecycle MEET & GREET
- 27. BRONTO: REDEFINING THE CUSTOMER JOURNEY Meaningful interactions for all stages of the customer lifecycle MEET & GREET
- 28. BRONTO NETSUITE CONNECTOR MEET & GREET
- 29. HOW CAN WE HELP YOUR BUSINESS TO SUCCEED Search Organic acquisition Paid acquisition Analytics Customer experience Inbound/Content marketing Customer retention Loyalty Ask for subsidies We can provide training, operational or strategic support on a wide range of topics in omnichannel commerce & marketing MEET & GREET www.amazus.be info@amazus.be www.logitail.com hello@logitail.com
- 30. MEET & GREET Roger Van Beeck
- 31. ERP Financials CRM Ecommerce PSA SCM BFN ? SINGLE DATA SOURCE Human Capital Management MEET & GREET
- 32. PHILOSOPHY NETSUITE SUITECLOUD PLATFORM ERP/COMMERCE/SRP ONEWORLD INDUSTRY Software Services AMP Nonprofit Manufacturing Wholesale Distribution Retail Multi-book Multi-language Multi-currency Multi-country tax compliance Point & Click Customization Built-in Platform Multi-tenant Built on Oracle Stack Unified Data Model Everyone on Same Release Omnichannel Commerce ERP Financials SRP SCM CRM HCM Built for the Cloud Built to Run a Business MEET & GREET
- 33. NETSUITE: THE #1 CLOUD ERP The first cloud company 5,500+ employees globally 40,000+ organizations and subsidiaries globally $1 billion revenue run rate 2016 Offices in 13 countries Acquired for $9.3 billion on 11/7/16 Now a Global Business Unit of Oracle MEET & GREET
- 34. AMP TRUSTED BY 40,000 ORGANIZATIONS EVERY SIZE. EVERY INDUSTRY. IN EVERY PART OF THE WORLD. Retail Wholesale Distribution Software NonprofitServices Manufacturing MEET & GREET
- 35. Purchase Orders 20,711,450 Items/SKUs 150,858,709 Invoices 186,757,955 Services Projects 2,328,287 Amount of Orders $149,614,990,536 UNIQUE QUARTERLY LOGINS 4,000,0009,000,000,000,000 BYTES OF DATA ADDED EVERY DAY BUILT TO RUN A BUSINESS MEET & GREET
- 36. MORE BETTER FOREVER Serving Startups to Global Enterprises THE WORLD’S # 1 CLOUD ERP MEET & GREET
- 37. Q & A
- 38. MEET & GREET Dirk Deceuninck Roger Van Beeck Tasting - 3 De Koninck Beers Yvo Alen What is NetSuite? Wrap up Networking End MEET & GREET 15:30 15:45 16:00 16:30 16:45 17:00 17:10 19:00
Editor's Notes
- Beeld chaos
- Fact 1: Retailers still do not provide a seamless omnichannel experience Only 17 percent of retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience. Of the retailers that do offer omnichannel, many noted that each channel still provides their own customer experience, primarily due to a lack of integration in the back office. The facts are clear: A seamless omnichannel experience is essential as today’s demanding customers expect a personalized customer journey, regardless of where they interact with the brand. Retailers can only meet those expectations by integrating all channels. Fact 2: Retailers do not have a central customer profile Only 8 percent of retailers have a single customer profile, though the importance of a central customer profile is endorsed by virtually all retailers. Organizational silos, which cannot be accessed by the marketing department, prohibit critical access to the data necessary to compile a clear customer profile from the various details that are already being collected. By analyzing customer data, retailers can better understand customer behavior and gain valuable insights regarding how, where, and why the customer chooses their product. Based on those insights, retailers can develop business strategies and marketing campaigns. Fact 3: Retailers have difficulty securing all contact points The customer journey consists of a multitude of touchpoints which can be approached in a random order. That is great for the customer experience, but more contact points mean more data access points need to be secured. The more data access points there are, the greater the chance of data leaks. The new General Data Protection Regulation (GDPR) compels retailers to keep their data maintenance in order based on EU law. Fact 4: Loyalty programs are not dead, they just need restructuring Marketers talk amongst themselves about a shift from macro to micro customer segmentation. In these discussions, they challenge the importance of loyalty programs. Surveys show, however, that customers actually do value such programs. 66 percent of customers actively participate in one or more loyalty programs. Although such loyalty programs are popular, they are in need of restructuring. By focusing these programs on individual tastes and preferences, the customers receive the unique and personal attention they enjoy so much. Fact 5: In retail, social media is increasingly acknowledged as a review platform Over 50 percent of consumers use social media to submit complaints to companies, or post reviews and responses. Social media is a quick and easy way to announce customer dissatisfaction to the rest of the world. Due to the increased use of social media, the time-honored principle of word-of-mouth advertising has grown into an enormously influential factor in the world of retail. For retailers, it is important to find out what customers are sharing on social media about their brand, and to try and have a positive influence on it. Fact 6: CEOs feel the need for new KPIs that are focused on customer-centricity Over 60% of CEOs critically assess the way their company uses data for promotional events, primarily because each department only focuses on its own KPIs. This needs to change dramatically. Instead of using the perspective of isolated company silos, KPIs must be based on a clear focus on the customer. Only then will everyone pursue the same ultimate objective: Excellent customer experiences. Fact 7: Only a handful have an effective road map in place for the digital age These next twelve months, organizations will focus on increasing profits, building customer trust, and providing excellent customer experiences. However, they usually lack an effective road map to achieve these objectives. In order to retain and improve customer loyalty, it is essential that these objectives remain top priority. A plan for making that happen is the basis for effective action. Technology offers a supporting tool to execute this plan. Putting the customer on a pedestal If the retail world is a flat landscape, the customer is the one who rises above them all. Customers like to have personal attention, anywhere, at anytime. It is up to retailers to answer that call and adapt to the digital age.
- Mag over 2 pagina’s
- Lege titel slide
- Plaats ook op de slide het logo van Bronto
- Enables seamless exchange of data, such as item, customer and transaction information, from NetSuite, which can then be used to build precise customer segments in Bronto based on past-purchase history. This allows for personalized post-purchase campaigns, loyalty programs, cross- and up-sells, and mor
- And that’s what NetSuite is designed to address: First and foremost is our philosophy; we were born in the cloud, and designed to run an entire business. NetSuite is Cloud first and Cloud only. Meaning it has all of the tenants you would associate with a real cloud solution. Access using any device, anytime anywhere. Consumer oriented- easy for anyone to pick up and use without extensive training. Fit for purpose and always up to date Built on a single data source, our Unified Data model is the key to enabling true BI the way companies need it today. Our unified data model allows you to report and analyze your entire business end to end. It’s all in real-time, with no need to build complex data warehouses with several moving parts that many other products require--as they have multiple products on multiple platforms. NetSuite’s unified data model delivers unrivalled analytical capabilities on day one. The Unified Data Model allows customers to define who is able to view, analyze and transact what across the enterprise; managing security by functional area, fields, companies, subsidiaries and sites. In most other solutions, managing security means trying to coordinate rights across multiple platforms and environments. In NetSuite our customers just get it. All of this is built on the SuiteCloud platform. NetSuite’s SuiteCloud platform offers unrivalled levels of personalization, customization and development within a framework that ensures security, scalability and globalization. Moreover, it’s built to be up to date with the latest versions of the software. This enables a vibrant Ecosystem of developers who know that they only have one version to worry about and that all customers have access to their solutions. SuiteCloud is one of the most powerful and well used PaaS’s available, with 1000’s of developers providing real solutions that are being used every day. All of them up to date no horrible version lock to deal with as there is only ever one version of the product. NetSuite provides the functionality that every business needs to be successful; HR, CoreFinancials, SCM, CRM, Ecommerce. Coupled with our Built for NetSuite program where our partners build their solutions on top of our platform, companies have everything needed to be successful. And through all of this, NetSuite IS Global. Every business is becoming more global and will need these capabilities in order to compete. This means not only being able to transact in different countries, but to be able to run on a platform that is available 24x7x365, is secure, scalable and always updated with the latest requirements. Unlike other platforms, NetSuite is able to handle the difficult task of going global with multi-book, multi-language, multi-currency and multi-country tax compliance. Last but not least, NetSuite is built for your industry. We make sure that NetSuite has what is needed across Software, Services, Advertising Media and Publishing, Non Profit, Manufacturing, Wholesale Distribution and Retail to name a few.
- And that’s what NetSuite is designed to address: First and Foremost, is our philosophy, we were born in the cloud, and designed to address an entire business. NetSuite is Cloud first and Cloud only. Meaning it has all of the tenants you would associate with a real cloud solution. Access using any device, anytime anywhere. Consumer oriented- easy for anyone to pick up and use without extensive training. Fit for purpose and always up to date Built to run a business – most other cloud products out there were not built to run a business. They started off built to run something else and HR department, a finance department, a shopfloor, a sales team. Meaning that when other capabilities were added they seemed like a bolt on. NetSuite knew from day one every function within a company needed a solution as though it was designed for them That’s why it has all the key business functions represented equally Finance, Sales, Product, Service, People etc. Ensuring that when users access the system it loos as though it has been specifically written for their role. Built on a single data source, our Unified Data model, is the key to being able to enable BI the way companies need it today. Our unified data model allows you to report and analyze your entire business end to end. It’s all real-time with no need to build complex data warehouses with multiple moving parts that many other products require as they have multiple products on multiple platforms. NetSuite’s unified data model delivers unrivalled analytical capabilities day one. The Unified Data Model allows customers to define who is able to view, analyze and transact what across the enterprise. Managing security by functional area, fields, companies, subsidiaries and sites. In most other solutions managing security means trying to coordinate rights across multiple platforms and environments. In NetSuite our customers just get it. All of this is built on the SuiteCloud platform. NetSuite’s SuiteCloud platform offers unrivalled levels of personalization, customization and development. All within a framework that ensures security, scalability, globalization and built in capability of being kept up to date with the latest versions of the software. It enables a vibrant Ecosystem of developers who know that they only have one version to worry about and all customers have access to their solutions. It enables developers to use industry-standard technology. SuiteCloud is one of the most powerful well used PaaS’s available with 1000’s of developers providing real solutions that are being used every day. NetSuite provides the functionality that every business needs to be successful, HR, CoreFinancials, SCM, CRM, Ecommerce and coupled with our Built for NetSuite program, our partners are building on top of our platform to ensure companies have what is needed to be successful. And through all of this NetSuite IS Global. Every business is becoming more global and will need these capabilities in order to compete. This means not only being able to transact in different countries but to be able to run on a platform that is available 24x7x365, is secure, scalable and always updated with the latest requirements. We are able to handle the difficult task of going global with multi-book, multi-language, multi-currency and multi-country tax compliance. And last but not least is that its built for your industry. We make sure that NetSuite has whats needed across Software, Services, Advertising Media and Publishing, Non Profit, Manufacturing, Wholesale Distribution and Retail to name a few.
- These metrics emphasize our credibility as the #1 provider of Cloud ERP. From our inception in 1998, we have been a Pure Cloud solution. We knew that in order to mitigate the pain associated with legacy ERP, we had to change the game itself—we knew that it was time for software to truly be delivered as a service. NetSuite’s scale and ability to execute are unsurpassed. We support everything from emerging companies, to public companies, and through to some of the largest global enterprises. NetSuite is the fastest growing financial management platform in the world. We have over 40,000 orgs all running on the SAME version of the product. Almost every new IPO over the last several years is running on NetSuite – what a testament to innovation! NetSuite has been growing like this for years and with our acquisition by Oracle in late 2016, we will continue this growth. So rest assured that not only is the platform capable of this growth but our ability to execute at these growth levels has also been proven over many years (ability to implement and support our customers). This is NOT new to us. We have been doing it for years! We are Proven, Reliable and Scalable! Everyone else is trying to catch up.
- But don’t just trust us, we have over 40,000 proof points in our customers of every size, every industry, in every part of the world.