#communication #salespersons

1. 
Communication Skill
for Salespersons
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2. The 3 C’s
Connect
Before you try to
Communicate
to a customer and finally
Convince him.
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3. What is the
Right Communication?
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4. Strategic Concepts (I) Pvt Ltd4

5. Situation 1
 Customer:
I don’t like the home page design.
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 Account Manager of Harrier
What are the questions that you will ask?

6. Till when will you ask
questions?
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Till you arrive at the

7. How much should you allow
the customer to talk?
 Customer:
My home page should look great. My home page should have attractive buttons. My home
page should not be very cluttered. Definitely there should be a video on the home page.
The slider on the home page should have all my customer testimonials. Please ensure
that the banner on the homepage has at least 5 -6 visuals. All my latest blogs should
feature on the home page………………………..
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 Account Manager of Harrier:
Do you have a Sales Kit handy to ask the right questions to this customer?
Customers can decide only when you give them choices.

8. All discussions should be minuted in a formal
communication.
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Reference Number
Short factual statements. No emotions please.
Stale MOM are not respected by anyone.

9. Mind the
communication
Gap!
The Greatest Gap in
this world is between
Knowing
&
Doing
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10. Strategic Concepts (I) Pvt Ltd10

11. No Conclusion is not a good
communication.
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12. Add Value before ending any
communication.
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13. Strategic Concepts (I) Pvt Ltd13