This is the age of Customer Experience and engaging brand relationships. Enterprises that don't shift with the rest of the industry will be left out and face extinction. Help us help you by dropping a message at - hello@saarthi.ai. or Visit us at - www.saarthi.ai or Check out:- https://www.facebook.com/thesaarthi/ https://twitter.com/saarthi_ai https://medium.com/saarthi-ai https://www.linkedin.com/company/saarthi-ai/

1. Saarthi.ai
Our Mission: Empower enterprises to build engaging relationships with customers
S A A R T H I
F O R E N T E R P R I E S

2. A huge & rapid shift is in progress
We ar e moving fr om “ Ser vice” er a to the “ Relationship” age
Products
# S H I F T H A P P E N S
1970s
Products + Services
1990s
Customer-Centric
2000s
Relationship-Centric
Today

3. Rich engagement across all touchpoints
is paramount
# V O I C E O F C U S T O M E R
Unsatisfied, 13% of them will tell to 15 or
even more people that they are unhappy.
67% customers churn due to a bad
experience, but only 1 out of 26 complain.
A bad mobile experience
makes me less likely to
engage again
52%

4. Digital mediums have transformed
# M E S S A G I N G B E A T S S O C I A L
53% of users are more likely to shop with a
business they can message directly
Instant messaging has a 91% share of total
mobile app time spent with Social at 72%
Calls/IVR
Ancient
Social/Website
Recent
Free-Text Messages
Present

5. Real-time is not a utility but a necessity
# B O T S H A V E A R R I V E D
57% of consumers are interested in
chatbots for their instantaneity. They
can be online 24/7 , delivering
consistent answers.
45.8% of consumers would
rather communicate with a
business through a
messaging app than email.
In a typical Qtr, KLM airline had 5,000 wall posts and 35,000 customer care private messages. The amount of
conversations a bot manages, will spare your reps a lot of pain and enable real-time engagement.

6. We are at an inflection point
# D E E P L E A R N I N G # A I
Machines, enabled by low-cost data storage and increased processing
power, can now learn and perform tasks with a low error rate.
This shift from manual to automated workflows and interactions is
sweeping entire industries.

7. Every Industry is shifting
# F O U R T H I N D U S T R I A L R E V O L U T I O N
E-commerce Healthcare Finance Hospitality
HR Legal Customer Support Transport

8. 52% of Fortune 500
I n t h e l a s t 1 5 y e a r s
The Value of
Relationships
T h e o n e s w h o s u r v i v e d u n d e r s t o o d
Companies disappeared from the face
of earth as they didn’t evolve
And built experiences that are memorable, real-time,
available everywhere and personalized
Life Expectancy of Fort.
500 Companies

9. We build delightful and high-conversion experiences
around your brand, by empowering users to engage
with you through Conversational AI.
I n a n u t s h e l l
Our AI agent is able to be present wherever your
customers are 24*7, answering queries, resolving
issues and assisting purchases,
H o w ?
That’s why we built Saarthi
# R E L A T I O N S H I P S M A T T E R

10. Know why they’re here
# U N D E R S T A N D I N G Y O U R C U S T O M E R S
Our multi-intent recognition
based NLU is able to capture
what your users want, by picking
up the purpose from the
conversation.
R e c o g n i z i n g i n t e n t s
Traditional keyboards correct
misspellings, but for non-word errors.
What about real words? Imagine a user
typing “tree” instead of “three”. Our DL
based solution works flawlessly here.
C o n t e x t - A w a r e S p e l l - C h e c k
Saarthi NLU extracts entities and
triggers relevant responses/actions.
For e.g. “Source” & “Destination”
are entities for flight booking.
E x t r a c t i o n o f e n t i t i e s
*NLU – Natural Language Understanding
*DL – Deep Learning

11. Converse as if you’re in front of them
# C O N V E R S A T I O N S
Our proprietary DM technology, figures out the
next best message or executes the next most
appropriate solution. It maintains context and
memory
D i a l o g u e M a n a g e m e n t
Gauging Sentiment along with the ability to keep
context, helps Saarthi figure the tone of the user-
happiness, anger, sarcasm, etc.
E m o t i o n A n a l y s i s

12. From the first visit to your website or the first interaction on
Social Media to Sales to Post-Purchase Support, you can make
Saarthi available everywhere for :
A s s i s t e d S a l e s
Handhold them at each point of their
experience
# H O L I S T I C A U G M E N T A T I O N
C u s t o m e r S u p p o r t
M a r k e t i n g a n d P r o m o t i o n s
E n t e r p r i s e P r o d u c t i v i t y A u t o m a t i o n

13. Our KPIs measure conversation
engagement ,optimal reengagement time,
behavior retention, user retention, bot
performance and other insights, like domain
analytics and custom APIs that might be
useful to you (part of the premium plan).
B o t / A g e n t A n a l y t i c s
Analyze the
effectiveness of
Conversations
# C O N T I N U O U S I M P R O V E M E N T

14. D E L I V E R A
C O M P L E T E ,
M U L T I C H A N N E L
E X P E R I E N C E
W H I C H I S D E S I G N & F U N C T I O N A L I T Y R I C H
Connect with your users
like never before!
# R I C H U S E R E N G A G E M E N T

15. Thank you.
Thank you.
Empowering Enterprises to build Engaging
Relationships With Customers
S A A R T H I
F O R E N T E R P R I E S