1. Sandra McMullan - Page 1
Sandra McMullan
7, Loynes Street, Wynnum West, Qld 4178 Tel: 0402 489361 Email: sandra.mcmullan@gmail.com
Key Skills & Expertise
 Significant transport and warehousing industry experience
 Fleet administration management in a high volume, deadline-driven, environment
 Overseeing multiple functions, including the administration of: contractor payments, invoicing,
registrations, certificates of roadworthiness, e-tags, fuel, pallet and load reconciliations, rental
equipment, and servicing
 Leadership and staff management (up to 7 staff)
 Financial and data analysis
 Cross-referencing and verifying data to ensure accuracy
 Auditing
 Cost control and ensuring business revenue offsets cost
 Conducting investigations into e.g. fines and charges
 Building positive relationships with a range of people at all levels, and from all cultures,
including: management, internal operations and finance departments, external contractors and
service providers, the Department of State Revenue, the SA Police, and Brisbane City Council
 Overseeing the payroll function
 Problem solving and troubleshooting
 Call handling and responding promptly to general enquiries
 Effective time management, organisation, and planning, skills
 Clear communication skills
 Delivering effective workplace training, multi-skilling and mentoring
 Devising and implementing effective policies, procedures and processes
 Streamlining organisational processes to increase efficiency
 Business integration
 IT/Systems:
o MS Office: Word (advanced), Excel (intermediate), Outlook (including for meetings)
o A range of proprietary databases inc: SAP, Converger, Tollworks, Pronto, Unibis
Qualifications
 Certificate IV in Business Administration
 Certificate IV in Government
 Certificate III in Business
 Certificate III in Administration
 Certificate III in Government
Licences & Accreditations
 White Card – Enter Work Sites (Qld)
 Driver’s Licence – Car, Bike, Heavy Rigid
Attributes
 Highly professional, proactive, efficient, and meticulous, with a high attention to detail
 Reliable and committed team player, who works well with others and autonomously
 Quick learner and skilled communicator, with the ability to simplify complex concepts
 Logical and analytical thinker, with a strategic mindset, who sees the big picture
 Persistent, loyal, has a strong work ethic, and works to the highest industry standards
Recent Career Summary
○ Fleet Administration – Rand Transport – Morningside, Brisbane (Mar 2012 – Jul 2016)
○ Administration Supervisor - Toll Refrigerated – Morningside, Brisbane (Jul 2008 – Mar 2012)

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○ Administration Officer – Local Government Association of Qld - New Farm (Feb 2007 – Jul 2008)
ProfessionalExperience
Fleet Administration – Rand Transport Pty Ltd
(Owned by Automotive Holdings Group who acquired Toll Refrigerated)
Permanent Full-time – Morningside, Brisbane, Qld (March 2012 – July 2016)
Rand Transport is a national refrigerated transport and storage company, and the largest climate
controlled distributor in Australia. It provides services to clients requiring the transport of food
products, and its operations are supported by an extensive fleet of purpose-built temperature
controlled containers and pantechnicons, and state of the art satellite tracking systems.
In this role, responsibilities included:
 Assisting with the integration of the Toll business into Rand Transport
 Administration relating to 900 registered pieces of equipment and 2000 fleet items
 Supervising, training, and mentoring, 7 staff
 Overseeing multiple administrative functions, including: servicing, fuel card administration, fuel
and bulk fuel facilities, e-tag administration, state and federally-based registrations, fines and
infringement matters, manual handling equipment administration (including forklifts) and
equipment defects, the coordination of rental agreements and appropriate signatory levels,
invoicing, data entry, load and pallet reconciliations, and the authorisation of payments to
subcontractors with respect to high freight volumes
 Raising cheque requests and cheques and ensuring that vehicle registrations were paid by
credit card or cheque, in a timely manner
 Closing out, including verifying services already delivered and those scheduled for the
following week
 Conducting monthly account reconciliations, including those for e-tag accounts, rental
equipment and invoices
 Analysing and verifying bulk fuel usage
 Entering fuel tank dip data, including capacities and deliveries (for a $4M fuel account)
 Changing registrations from federal to local
 Obtaining certificates of roadworthiness (for 100 vehicles over 4 months)
 Responding promptly to emails and correspondence in relation to issues such as invoicing,
servicing and defects
 Liaising with a wide range of people, at all levels, including: internal departments, operations,
the Department of State Revenue, Brisbane City Council, and the South Australian Police
 Handling general enquiries including finance, refund, and registration, enquiries
 Running and distributing reports on outstanding servicing requirements
 Liaising extensively with the Finance Department
 Providing information regarding fuel tax rebates and other administrative matters
 Uploading Excel servicing spreadsheets into Pronto, which fed into the servicing schedules
and generated reminders/advice on which service was due, and other relevant information
 Obtaining driver insurance declarations and assessing them in relation to: age and
experience, excesses, demerit points, and other criteria; in order to decide whether or not to
employ truck drivers (prior to conducting costly medicals and other administrative tasks)
 Completing ad hoc tasks, including, for example, organising new rentals after equipment
damage, rectifying paperwork errors and problem resolution
 Implementing and improving policies and procedures
Achievements:
 Saved $8K a month by consolidating the e-tag accounts into one efficient system (2014 – Pres)
 Saved $20K - $30K from an equipment servicing company by investigating, and uncovering,
irregular invoices, discrepancies, and duplications, in relation to rental equipment on hire. (I
requested, and reviewed, the rental agreement from initial hire onwards, and discovered that
the company had made additional charges). After meeting with the company I then
established an agreement on fixed charges and put the processes in place (2015 – 2016)

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 Reduced costs by $20K - $30K a year by identifying accountability gaps. For example,
relating to items unnecessarily repaired by service technicians and not signed off. I then
established and agreed new procedures with the maintenance company (2013 – 2015)
Administration Supervisor – Toll Refrigerated
Permanent Full-time – Morningside, Brisbane, Qld (July 2008 – March 2012)
Toll Refrigerated was an interstate line haul and consolidated warehousing operation. In this
operational role, I was in charge of all manifests and paperwork associated with freight movement.
Responsibilities included:
 Supervising 7 staff
 Liaising with contractors and administering payments
 Conducting company invoice payment reconciliations
 Auditing rates to verify that charges were correct
 Cross checking paperwork and electronic data
 Data entry and verifying all hard copy and computer data
 Overseeing payroll processes
 Ensuring that business revenue offset costs
 Carrying out ad hoc administrative and other tasks
 Training and cross training staff to enable them to multi-skill and backfill roles
 Optimising processes and procedures
 Filling in for absent staff (which enabled me to multi-skill and fulfil a range of functions)
Administration Officer – Local Government Association of Qld
Permanent Full-time – New Farm, Brisbane, Qld (February 2007 – July 2008)
The Local Government Association of Queensland (LGAQ) was the peak body for local government in
Queensland and a conduit between State and local government. It was set up as a not-for-profit
organisation to advise, support, and represent, local councils, assist with their service delivery, and
strengthen their community relationships and connections.
Responsibilities included:
 Administration
 Document preparation/typing
 Booking travel and accommodation
 Diary management
 Coordinating catering
 Photocopying, filing and binding
PA to the Director General of Reserves - Royal Australian Navy
Part-time - Victoria Barracks, Petrie Terrace, Brisbane, Qld (August 2001 – November 2006)
In this multifaceted role, I was Personal Assistant to the Head of Navy Reserves in Australia.
Responsibilities included:
 Organising travel
 Running conferences
 Drafting documents/correspondence in accordance with departmental templates/processes
 Calculating travel and meal allowances and other staff entitlements, with reference to Defence
Force policies
 Website development and fulfilling the role of Website Administrator
 Compiling the Reserves newspaper

4. Sandra McMullan - Page 4
Achievements:
 Received a Commendation for my high standard of work, dedication and commitment
Summary of Previous Positions
Held Various roles in the Royal Australian Navy, including:
 Administrator (Writer)/HR/Payroll/Entitlements
Permanent Full-time - Nowra, NSW & WA (October 1994 – 1998)
Professional Training
 Equity and Diversity
 OH&S
 Fire Warden Training
Referee Details
John Hermansson
Fleet Administration Manager
Rand Transport
Tel: 0478 301737
Fiona King
National HR Manager
Rand Transport (and Toll)
Tel: 0427 609800
Rob Woods
Supervisor
Toll
Tel: 0407 265785