1. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential.
April 20th, 2016
Business Process Improvement (BPI)
Services Framework

2. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 2
Project Selection
Rapid
assessment
and
validation
Screen initial
list
Prioritize list
and select
projects
Scope and
define
projects
1. Rapid assessment and validation
―Establish process baseline, develop hypotheses
about likeliest rich targets for improvement, and
validate with data
2. Screen initial list
―Score each project on benefit/effort and create
matrix
―Select highest priority opportunities for further
analysis
3. Prioritize list and select projects
―Assign selected opportunities to sponsors
4. Scope and define projects
―Draft project charters
Outcomes
― Projects selected are aligned with
strategic company objectives i.e.
Identifies what is important to the
organization
― Selection and prioritization of projects
based on the value of their benefit-
effort
― Problems, goals and metrics identified
are well defined and agreed upon
― Clearly defined scope
― Positions and aims the improvement
project for success

3. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 3
Evaluate the Process
Define the
baseline
Perform
value-add
analysis
Define the baseline
―Provides a visual view of the as-is
process
―Identifies what’s really currently
happening in the process
―Establishes the mark against which
improvement will be measured
Perform value-add analysis
―Determines the value of each step based
on whether it is Customer value-add,
Business value-add or Non-value-add
Outcomes
―Define the baseline
▪ Answers to the questions:
1. Is there really a problem?
2. What is the real problem?
▪ Status of current process performance
▪ A complete picture of process details
i.e. the value stream maps with flow
and data
―Perform value-add analysis
▪ Identification of critical value drivers
their impact on the business and the
sources of inefficiency and
ineffectiveness

4. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 4
Define the Baseline
Steps
1. SIPOC (Supplier, Input, Process, Output,
Customer)
― Leverage available existing process models and
SIPOC in repository
― Create SIPOC, if necessary
2. Utilize existing KPI and other reporting
metrics to:
― Obtain repository information on process data
― Perform additional measurements, if required
3. Value Stream Maps (VSM)
― Check to see if available
― Create VSM if not available to obtain visual of
process details i.e. flow and data
Outcomes
―Answer to the question: “Is there a
problem?”
―Discovery of the real problem
―Identification current process
performance
―Establishment of mark against which
improvement will measured
―Validated view of how the process is
currently being executed
―A “complete picture” of the process for
performing value-add analysis

5. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 5
Steps
1. Determine the value of each step in the
process based on whether it is –
― Customer value-add: An activity essential to
deliver a service to the customer, a function that
enables on-time delivery
― Business value-add: Something that improves
effectiveness in a process or addresses
regulatory requirements
― Non value-add: Any activity not required to meet
customer needs or run the business
2. Classify "wait" or "idle" time in the process
that can be eliminated
3. Identify rework loops in the process that
can reduced
4. Check for non-value-added work in
decisions and hand-offs than can be
removed
Outcomes
―Recognition of waste and defects in the
process
―Discovery of the actual amount of value-
add time in the process
―Answers to the questions –
▪ Does the customer care if this activity,
decision, or movement is done?
▪ Does this activity change the product
or service physically?
▪ Is this step essential to doing it “right
the first time” (not a rework loop)?
―Identification of the opportunities for
improvement
Perform Value-add analysis

6. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 6
Steps
1. Using the results of the value-add
analysis, identify the changes to be made
by:
― Working on eliminating as many non-value add
activities as possible
― Identifying solutions to streamline or automate
business value-add activities
― Enhancing the customer value-add activities
2. Then work on creating to-be process
maps
3. Conduct walk-through of to-be/new
process
4. Obtain approval/buy-in/sign-off on to-be
process
5. Develop plan of action
– Implementation plan
Outcomes
―Elimination of waste in process
―Reduction of non-value-add activities
―Efficient and effective customer value-
add actions
―To-be process that will be efficient,
effective
―Plan that is effective to manage the
implementation and the change
Improve the Process

7. © 2016 SHRIMAPI Consulting Inc. All rights reserved. Proprietary and confidential. Slide 7
Manage the Change
Implement
Changes
Perform
Updates
Follow-up
Why is it important?
―Provides impetus to implementation
plan and execution
―Will help identify resistance and allow
for the mobilization of acceptance
―Once implemented will sustain the
improvement
―Increased probability of meeting project
objectives
―Define implementation needs:
 Systems
 People
 Training
Steps
1. Implement changes
― Technology – change/update
systems/applications if necessary
― People – manage resource changes if required
― Training – Conduct process training as required
― Roll-out and use the “new” process
2. Perform updates – Repository
― Update KPI/Reporting
― Update process models, SIPOC, and VSM
― Update policies, procedures and work instructions
3. Follow-up
― Calculate benefits from process improvements
― Communicate results to stakeholders
― Recognize the team