The SAILS Group's behavioral philosophy is that the best system is a positive rewards-based system designed specifically for each consumer, incorporating time-tested strategies that follow the motto of being FAIR, FIRM, and CONSISTENT.

1. Sails Behavioral InHomeSails Behavioral InHome
PhilosophyPhilosophy

2. Our Motto:Our Motto:
Always beAlways be FAIR, FIRM andFAIR, FIRM and
CONSISTANTCONSISTANT

3. Our PhilosophyOur Philosophy
 To create behavioral change in all whomTo create behavioral change in all whom
we serve through positive rewards basedwe serve through positive rewards based
plans designed specifically for eachplans designed specifically for each
consumer that incorporate general time-consumer that incorporate general time-
tested strategies and techniques whichtested strategies and techniques which
follow our motto of always beingfollow our motto of always being Fair,Fair,
FirmFirm andand CONSISTENTCONSISTENT with eachwith each
consumer.consumer.

4. Pre Placement:Pre Placement:
A. Completion of pre-placement assessment and consumerA. Completion of pre-placement assessment and consumer
interview. This should give you the:interview. This should give you the:
• history,history,
• family dynamics,family dynamics,
• current status,current status,
• current positive and maladaptive behavior,current positive and maladaptive behavior,
• likes and dislikes,likes and dislikes,
• health, medical and dental issues,health, medical and dental issues,
• sleep patterns,sleep patterns,
• level of care needed,level of care needed,
• skills,skills,
• current diagnosis and medications,current diagnosis and medications,
• etc. of the consumer referred.etc. of the consumer referred.

5. Pre Placement:Pre Placement:
A. ContinuedA. Continued
This is required by licensing and must beThis is required by licensing and must be
completed prior to a placement decisioncompleted prior to a placement decision
being made. This will enable you tobeing made. This will enable you to
determine if the consumer is manageabledetermine if the consumer is manageable
and if he/she is a properand if he/she is a proper “fit” for your“fit” for your
home and other consumershome and other consumers

6. Pre Placement ContinuedPre Placement Continued
B.Consumer and family to visit the home,B.Consumer and family to visit the home,
explain philosophy, give tour, introduceexplain philosophy, give tour, introduce
staff, observe prospective consumer andstaff, observe prospective consumer and
dondon’t allow them to do or get away with’t allow them to do or get away with
anything that you would not ordinarilyanything that you would not ordinarily
allow once placed.allow once placed.

7. Pre Placement ContinuedPre Placement Continued
C. Administrator and House Manager to review allC. Administrator and House Manager to review all
notes and materials received in the consumernotes and materials received in the consumer’s’s
packet.packet.
Identify main targeted maladaptive behaviors andIdentify main targeted maladaptive behaviors and
possible areas of skill training and log ontopossible areas of skill training and log onto
“Baseline” data recording form.“Baseline” data recording form.

8. Setting the Stage:Setting the Stage:
 Preparing consumer and circle of support for ourPreparing consumer and circle of support for our
approach, letting them know that they must abideapproach, letting them know that they must abide
by all house rules and maladaptive behaviors will notby all house rules and maladaptive behaviors will not
be tolerated. Proper behavior and following allbe tolerated. Proper behavior and following all
house rules will lead to special rewards and/orhouse rules will lead to special rewards and/or
activities. This Setting of the stage will occur in theactivities. This Setting of the stage will occur in the
following manner:following manner:

9. Setting the Stage ContinuedSetting the Stage Continued
A.A. With the consumer, prior to placement, atWith the consumer, prior to placement, at
placement and on-ward.placement and on-ward.
B.B. With the parent/family/conservator, at the pre-With the parent/family/conservator, at the pre-
placement meeting, during visits to home, at theplacement meeting, during visits to home, at the
placement and on-ward.placement and on-ward.

10. Setting the Stage Continued:Setting the Stage Continued:
C.C. With school or day program, if already attending,With school or day program, if already attending,
introduce company and philosophy immediately,introduce company and philosophy immediately,
work out a communication plan, compare behaviorwork out a communication plan, compare behavior
plans and strategies and try to match as closely asplans and strategies and try to match as closely as
possible.possible.

11. Setting the Stage Continued:Setting the Stage Continued:
D. With school or day program, if newly starting,D. With school or day program, if newly starting,
introduce company and philosphy at pre-placementintroduce company and philosphy at pre-placement
visit to site, work out communication plan, and planvisit to site, work out communication plan, and plan
a behavior plan with them stressing our approacha behavior plan with them stressing our approach
and philosophy thereby creating a more consistentand philosophy thereby creating a more consistent
24 hour/day behavioral approach.24 hour/day behavioral approach.

12. The Initial StageThe Initial Stage
May last 1 to 90 days depending on the consumer andMay last 1 to 90 days depending on the consumer and
their needs. This is the testing/settling in period.their needs. This is the testing/settling in period.
There are two possible scenarios upon move-in, theThere are two possible scenarios upon move-in, the
consumer will either have aconsumer will either have a “honeymoon” period“honeymoon” period
and then begin displaying maladaptive behaviorsand then begin displaying maladaptive behaviors
(testing) to see what they can get away with now(testing) to see what they can get away with now
that they are comfortable in their new environmentthat they are comfortable in their new environment

13. The initial Stage Continued…The initial Stage Continued…
or they will display these behaviors immediately at anor they will display these behaviors immediately at an
extreme level in an attempt to control theirextreme level in an attempt to control their
environment and establish dominance. Our job is toenvironment and establish dominance. Our job is to
maintain our will and endurance to outlast them bymaintain our will and endurance to outlast them by
being FIRM and CONSISTENT no matter what thebeing FIRM and CONSISTENT no matter what the
behavior and opposition is.behavior and opposition is.

14. Strategies:Strategies:
A.Be Firm, When a consumer is displaying an unwantedA.Be Firm, When a consumer is displaying an unwanted
behavior, donbehavior, don’t smile or laugh, display a serious’t smile or laugh, display a serious
demeanor, stand your ground and give short directdemeanor, stand your ground and give short direct
verbal instructions while maintaining eye contactverbal instructions while maintaining eye contact
with the consumer from a safe distance. Alwayswith the consumer from a safe distance. Always
know your position in the room.know your position in the room.

15. A ContinuedA Continued
If you are alone and feel like you may be attacked,If you are alone and feel like you may be attacked,
strategically have an exit plan such as a piece ofstrategically have an exit plan such as a piece of
furniture in between you and the consumer. If twofurniture in between you and the consumer. If two
staff are present, you will support each other.staff are present, you will support each other.

16. Strategies ContinuedStrategies Continued
B.Be Fair, Never ask one consumer to do anything thatB.Be Fair, Never ask one consumer to do anything that
you would not ask any other consumer to do. Treatyou would not ask any other consumer to do. Treat
all consumers the same, with respect, dignity andall consumers the same, with respect, dignity and
kindness.kindness.

17. Strategies ContinuedStrategies Continued
C. Never use foul language, purposely injure, demean orC. Never use foul language, purposely injure, demean or
scream at a consumer. No form of abuse will everscream at a consumer. No form of abuse will ever
be tolerated.be tolerated.

18. Strategies ContinuedStrategies Continued
D. Constant praise, Praise comes in many forms such asD. Constant praise, Praise comes in many forms such as
verbal, physical, reward and recognition. Eachverbal, physical, reward and recognition. Each
consumer should be praised no less then once everyconsumer should be praised no less then once every
half an hour and more frequently if possible. Thehalf an hour and more frequently if possible. The
more issues and behaviors a consumer has, the moremore issues and behaviors a consumer has, the more
frequent the praise must be.frequent the praise must be.

19. D. ContinuedD. Continued
Praise fills the space of negative behaviors, the morePraise fills the space of negative behaviors, the more
praise the less the behaviors. Always praise thepraise the less the behaviors. Always praise the
positive activity or behavior. Say,positive activity or behavior. Say,“Great job this“Great job this
morning getting up on time for school” not justmorning getting up on time for school” not just
“Good job this morning”.“Good job this morning”.

20. Strategies ContinuedStrategies Continued
E.Continuous training and positive support:E.Continuous training and positive support:
A negative behavior requires immediate attentionA negative behavior requires immediate attention
from staff, be firm and let them know what they didfrom staff, be firm and let them know what they did
was not o.k. and that was not the proper way towas not o.k. and that was not the proper way to
behave. Demonstrate and explain the properbehave. Demonstrate and explain the proper
behavior and ask them to display it if possible.behavior and ask them to display it if possible.

21. E. ContinuedE. Continued
Any negative behavior is a teaching opportunity.Any negative behavior is a teaching opportunity.
Through out the training let them know how wellThrough out the training let them know how well
they are listening, calming down, repeating, givingthey are listening, calming down, repeating, giving
eye contact, etc. Praise all positives even if aeye contact, etc. Praise all positives even if a
negative had recently occurred.negative had recently occurred.

22. Strategies ContinuedStrategies Continued
F. Skill training and house hold chores provide manyF. Skill training and house hold chores provide many
training opportunities, and if done together, (all stafftraining opportunities, and if done together, (all staff
and consumers) will provide a positive teamworkand consumers) will provide a positive teamwork
environment in the home. These are excellentenvironment in the home. These are excellent
Positive training opportunities where a great deal ofPositive training opportunities where a great deal of
praise and actual learning takes place.praise and actual learning takes place.

23. Strategies ContinuedStrategies Continued
G. In-home activities and Outings, these are crucial toG. In-home activities and Outings, these are crucial to
the happiness and success of our consumers. Thethe happiness and success of our consumers. The
consumers should go on outings as much as possible.consumers should go on outings as much as possible.
The preferred scenario is once daily Monday- FridayThe preferred scenario is once daily Monday- Friday
if they have school/day program and twice daily onif they have school/day program and twice daily on
weekends, holidays and other days off. Specialweekends, holidays and other days off. Special
outings are to be used as rewards for consumersoutings are to be used as rewards for consumers’’
good behavior if applicable.good behavior if applicable.

24. Strategies ContinuedStrategies Continued
H. Be Vigilantly Consistent, Never let an inappropriateH. Be Vigilantly Consistent, Never let an inappropriate
behavior go unaddressed.behavior go unaddressed. This is the key to ourThis is the key to our
behavior program.behavior program. This is the key to everyThis is the key to every
consumerconsumer’s success with KFF/SAILS. Each individual’s success with KFF/SAILS. Each individual
staff must consistently address each consumer andstaff must consistently address each consumer and
their behaviors in exactly the same way. No issue istheir behaviors in exactly the same way. No issue is
too small to address, it will fester and grow and willtoo small to address, it will fester and grow and will
become a bigger issue.become a bigger issue.

25. Strategies ContinuedStrategies Continued
I. We do not believe in punishment of any form. WeI. We do not believe in punishment of any form. We
believe that good behavior is to be rewarded, offer abelieve that good behavior is to be rewarded, offer a
positive consequence to a positive behavior. Neverpositive consequence to a positive behavior. Never
offer a positive or negative consequence to aoffer a positive or negative consequence to a
negative behavior.negative behavior.

26. I. ContinuedI. Continued
A negative behavior is to be immediately addressedA negative behavior is to be immediately addressed
and the consumer is to be reminded that because ofand the consumer is to be reminded that because of
this negative behavior they did not earn their rewardthis negative behavior they did not earn their reward
for this time period but will be able to earn the nextfor this time period but will be able to earn the next
positive reward with appropriate behavior.positive reward with appropriate behavior.

27. I. ContinuedI. Continued
A description of what the expected positive behaviorA description of what the expected positive behavior
is, would be given at the time and as often asis, would be given at the time and as often as
needed to constantly remind the consumer of theirneeded to constantly remind the consumer of their
goal.goal.

28. Strategies ContinuedStrategies Continued
J. Environment, the home should always be maintainedJ. Environment, the home should always be maintained
in a clean, organized and fresh smelling manner.in a clean, organized and fresh smelling manner.
There should only be one consumer per bedroomThere should only be one consumer per bedroom
and no more then two sharing a bathroom. Roomsand no more then two sharing a bathroom. Rooms
should have full sized beds with comfortableshould have full sized beds with comfortable
mattresses, sheets, pillows, blankets and comforters.mattresses, sheets, pillows, blankets and comforters.

29. J. ContinuedJ. Continued
Consumers should have plenty of clothing that is clean,Consumers should have plenty of clothing that is clean,
ironed and organized. They should also have theirironed and organized. They should also have their
rooms decorated to their taste. Have personalrooms decorated to their taste. Have personal
entertainment equipment, if interested in that. Thisentertainment equipment, if interested in that. This
provides consumers the comfort and space, whichprovides consumers the comfort and space, which
results in less agitation and more relaxationresults in less agitation and more relaxation
therefore fewer behaviors.therefore fewer behaviors.

30. Documentation of behavioral frequency and severityDocumentation of behavioral frequency and severity
will assist administrators and behaviorists inwill assist administrators and behaviorists in
determining the effectiveness of the program anddetermining the effectiveness of the program and
strategies for each individual consumer; therefore,strategies for each individual consumer; therefore,
proper and accurate documentation is incrediblyproper and accurate documentation is incredibly
important to us and the consumers in measuringimportant to us and the consumers in measuring
their progress.their progress.

31. The Maintenance Stage:The Maintenance Stage:
Once the consumer has moved in, settled in and majorOnce the consumer has moved in, settled in and major
behaviors are under control, a strict maintenancebehaviors are under control, a strict maintenance
program in implemented to keep each consumer onprogram in implemented to keep each consumer on
a continuous path of proper behavior with more of aa continuous path of proper behavior with more of a
focus on skills and social training.focus on skills and social training.