The document provides details of a survey conducted of 85 employees across 10 BPCL retail outlets in Delhi to understand their working conditions. The survey collected information on demographics, training, compensation, benefits, working hours, leave, and experience for employees in each outlet. The detailed analysis of each outlet is presented in the document in the given format. The purpose is to help BPCL management take informed decisions while formulating HR policies.
3. PROJECT: TO CARRY OUT A SURVEY OF BPCL
RETAIL OUTLETS IN DELHI REGION IN ORDER TO
IDENTIFY THE WORKING CONDITIONS OF BPCL
EMPLOYEES FOR THE MANAGEMNET TO TAKE
INFORMED DECISIONS WHILE FORMULATING HR
POLICIES.
4. Retail Outlets Covered:
Anand Super Service Station
Auto Care
Kanwar & Co
Anup Service Station
Mann Service Station
Saksham Motors
R N Motors
Gymkhana Service Station
Veejay Service Station
Siddhu Service Station
Sample Size : 85 BPCL Employees
Average Sample Size per RO : 8-9 Employees
5. Position: Summer Trainee at Bharat Petroleum
Corporation ltd.
Area: Human Resource Management
Tools and Techniques: Questionnaire was used to
carry out the survey of BPCL employees in the Delhi
region.
Extent of involvement: I was authorized by LT.
Shankar N Karajagi(TERRITORY MANAGER,
RETAIL-DELHI), to carry out the survey of BPCL retail
outlets.
6. Detailed Analysis
1) Anand super service station:
Age group distribution
10% 18-30 yrs
30% 30-40 yrs
60%
40-60 yrs
Gender wise distribution
0%
males
females
100%
7. Education Level
10%
20% less than 10th
20%
10th pass
50% 12th pass
Graduate(partially)
Employees receiving basic training
basic training
20%
yes
no
80%
8. Salary Distribution
salary 0%
0%
30%
3200-4400
70% 4401-5200
5200-6500
Employees receiving bonus
bonus
30% yes
no
70%
9. Employees who have PF and ESI cards.
PF and ESI cards
40% yes
60% no
Working Hours
working hrs
0%
40% 8 hrs
8-10 hrs
60%
more than 10 hrs
10. Number of offs per month
no offs per month
0%
2
4
100%
Work experience
work experience
20%
5yrs
30%
5-10 yrs
50%
more than 10 yrs
11. Auto Care
Age group distribution
Age group distribution
27% 18% 18-30 yrs
30-40 yrs
40-60 yrs
55%
Gender wise distribution
Gender wise distribution
0%
males
100% females
12. Education level
10% Education level
10%
20% less than 10th
60% 10th
12th
Employees receiving basic training
Employees receiving basic training
0%
yes
no
100%
13. Salary Distribution
0% salary distribution
10% 0%
3200-4400
4401-5200
5201-6500
90%
Employees receiving bonus
employees receiving bonus
0%
yes
no
100%
14. Employees who have PF and ESI cards
employees having PF and ESI cards
0%
yes
100% no
Working hours
0% working hrs
10%
8 hrs
8-10 hrs
90%
more than 10 hrs
15. Number of offs per month
no of offs per month
0%
4
100% 2
Work experience
work experience
20%
5 yrs
30%
5-10 yrs
50% more than 10 yrs
16. Kanwar & Co
Age group distribution
age group distribution
10%
40% 18-30 yrs
50% 30-40 yrs
40-60 yrs
Gender wise distribution
gender wise distribution
0%
males
100% females
17. Education level
education level
10% 0%
40% less than 10th
50% 10th pass
12th pass
Employees receiving basic training
employees receiving basic training
40% yes
no
60%
18. Salary distribution
0% salary distribution
10% 20%
3200-4400
70% 4401-5200
5201-6500
Employees receiving bonus
employees receiving bonus
20% yes
no
80%
19. Employees having PF and ESI cards
employees having PF and ESI cards
30%
yes
70% no
Working hours
working hrs
20%
8 hrs
30%
8-10 hrs
50%
more than 10 hrs
20. Number of offs per month
no of offs per month
2/month
30%
4/month
70%
Work experience
work experience
20%
5 yrs
50% 5-10 yrs
30%
more than 10 yrs
21. Anup Service Station
Age group distribution
age group distribution
10%
18-30 yrs
20% 70% 30-40 yrs
40-60 yrs
Gender wise distribution
gender wise distribution
10% males
females
90%
22. Education level
education level
10% 20%
10% less than 10th
10th pass
60% 12th pass
graduate(partially)
Employees receiving basic training
employees receiving basic training
40% yes
no
60%
23. Salary distribution
0% salary distribution
11%
3200-4400
22% 4401-5200
67%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
yes
50% 50% no
24. Employees who have PF and ESI cards
employees who have PF and ESI cards
40% yes
60% no
Working hrs
10% working hrs
30% 8 hrs
8-10 hrs
60%
more than 10 hrs
25. Number of offs per month
no of offs per month
30% 2/month
4/month
70%
Work experience
work experience
10%
5 yrs
30% 5-10 yrs
60%
more than 10 yrs
26. Mann Service Station
Age group distribution
age group distribution
10%
40% 18-30 yrs
50% 30-40 yrs
40-60 yrs
Gender wise distribution
gender wise distribution
males
40%
females
60%
27. Education level
education level
20% 0%
30% less than 10th
10th pass
50% 12th pass
graduate(partially)
Employees receiving basic training
employees receiving basic training
yes
30%
no
70%
28. Salary distribution
salary distribution
10% 10%
3200-4400
30% 4401-5200
50%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
yes
30%
no
70%
29. Employees who have PF and ESI cards
employees who have PF and ESI cards
30%
yes
70% no
Working hours
working hrs
20%
8 hrs
50% 8-10 hrs
30%
more than 10 hrs
30. Number of offs per month
no of offs per month
10%
2/month
90% 4/month
Work experience
work experience
30% 20% 5 yrs
5-10 yrs
50% more than 10 yrs
31. Saksham Motors
Age group distribution
age group distribution
10% 30% 18-30 yrs
30-40 yrs
60% 40-60 yrs
Gender wise distribution
gender wise distribution
0%
males
females
100%
32. Education level
education level
10% 0%
less than 10th
40%
10th pass
50%
12th pass
graduate(partially)
Employees receiving basic training
employees receiving basic training
40% yes
60% no
33. Salary Distribution
0% salary distribution
10%
3200-4400
50% 4401-5200
40%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
10%
yes
no
90%
34. Employees who have PF and ESI cards
employess who have PF and ESI cards
20% yes
no
80%
Working hrs
working hrs
0%
20% 8 hrs
8-10 hrs
80% more than 10 hrs
35. Number of offs per month
no of offs per month
2/month
40%
4/month
60%
Work experience
work experience
0%
5 yrs
40%
5-10 yrs
60%
more than 10 yrs
36. RN Motors
Age group distribution
age group distribution
20% 40% 18-30 yrs
30-40 yrs
40%
40-60 yrs
Gender wise distribution
gender wise edistribution
0%
males
females
100%
37. Education level
education level
10%
20% 30% less than 10th
10th pass
40% 12th pass
graduate(partially)
Employees receiving basic training
employees receiving basic training
10%
yes
no
90%
38. Salary distribution
0% salary distribution
10%
20% 3200-4400
4401-5200
70%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
40% yes
no
60%
39. Employees who have PF and ESI cards
employees who have PF and ESI cards
40% yes
60% no
Working hours
working hrs
0%
8 hrs
30%
8-10 hrs
70%
more than 10 hrs
40. Number of offs per month
no of offs per month
0%
2/month
4/month
100%
Work experience
work experience
20% 20%
5 yrs
5-10 yrs
60% more than 10 yrs
41. Gymkhana Service Station
Age group distribution
age group distribution
20% 20% 18-30 yrs
30-40 yrs
60% 40-60 yrs
Gender wise distribution
gender wise distribution
0%
males
females
100%
42. Education level
education level
9% 18%
27% less than 10th
10th pass
46%
12th pass
graduate(partially)
Employees receiving basic training
employees receiving basic training
0%
yes
no
100%
43. Salary distribution
0% 0%
salary distribution
30% 3200-4400
4401-5200
70%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
0%
yes
no
100%
44. Employees who have PF and ESI cards
employees who have PF and ESI
cards
0%
yes
no
100%
Working hrs
working hrs
0%
8 hrs
8-10 hrs
100% more than 10 hrs
45. Number of offs per month
no of offs per month
0%
2/month
4/month
100%
Work experience
work experience
0%
30% 5 yrs
5-10 yrs
70%
more than 10 yrs
46. Veejay Service Station
Age group distribution
0% age group distribution
40% 18-30 yrs
30-40 yrs
60%
40-60 yrs
Gender wise distribution
gender wise distribution
0%
males
females
100%
47. Education level
education level
10% 0%
30% less than 10th
10th pass
60%
12th pass
graduation(partially)
Employees receiving basic training
employees receiving basic training
yes
30%
no
70%
48. Salary distribution
0% salary distribution
0%
3200-4400
50% 50% 4401-5200
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
20%
yes
no
80%
49. Employees who have PF and ESI cards
employees who have PF and ESI cards
yes
30%
no
70%
Working hrs
working hrs
0%
40% 8 hrs
8-10 hrs
60%
more than 10 hrs
50. No of offs per month
0% no of offs per month
2/month
4/month
100%
Work experience
work experience
20%
5 yrs
40%
5-10 yrs
40%
more than 10 yrs
51. Siddhu Service Station
Age group distribution
age group distribution
11%
33% 18-30 yrs
30-40 yrs
56%
40-60 yrs
Gender wise distribution
0%
gender wise distribution
males
100% females
52. Education level
education level
9% 9% 36%
less than 10th
46% 10th pass
12th pass
Employees receiving basic training
employees receiving basic training
20%
yes
80% no
53. Salary distribution
salary distribution
20% 0% 30% 3200-4400
4401-5200
50%
5201-6500
6501-10000
Employees receiving bonus
employees receiving bonus
yes
40%
no
60%
54. Employees who have PF and ESI cards
employees who have PF and ESI
cards
30% yes
no
70%
Working hours
working hrs
0%
30% 8 hrs
8-10 hrs
70%
more than 10 hrs
55. No of offs per month
0%
no of offs per month
2/month
4/month
100%
Work experience
9% work experience
36% 5 yrs
5-10 yrs
55%
more than 10 yrs