Successful Deployment of Robotics Process Automation By Rajeev Mittal Managing Director UiPath India, Robotic Process Automation

1. N OV E M B E R 3 0 , 2 0 1 8
GLOBAL BUSINESS SERVICES CONCLAVE
RAJEEV MITTAL
Managing Director
SuccessfulDeploymentof
RoboticsProcessAutomation

2. 2
GICs are moving from cost arbitrage to value creation
Transactional Skills
Low operation cost /
Cost Arbitrage
Large Centers
GICs established
before 2010
GICs established
between 2010 - 2014
Niche Talent
Multi function centers
GICs established after 2014
Innovation Hub Center of Excellence Increase in Scope of
services delivered
Digital
Transformation
Competency
Building
Top Line
Contribution
IP Creation
Strengthen Ecosystem
Connects
Transformation
Charter
Emerging Market
Focus
• GIC centers in India focus on contributing directly to the HQ’s business. From being an operations and delivery center,
GICs are now transforming into Innovation Hubs
• Indian GICs are enabling digital transformation and continue to leverage the digital ecosystem in India
• India centers are converging into Centers of Excellence. India’s ecosystem has matured to an extent that it is currently
home to more than 100 Centers of Excellence across industry verticals and capabilities
• GICs established between 2010
and 2014 were predominantly
focused on creating multiple
functions in the India centers by
leveraging the talent in the tier II
cities
• Cost arbitrage and low
cost talent were the
driving factors for most of
the MNCs to setup their
GIC

3. 3
Disruptions are driving up the digital transformation in GICs
L L
M L L
H M L
Task
Automation
Process
Automation
Enterprise
Orchestration
Rule Based
Automation
Cognitive
Automation
Simplicity of
Development &
deployment
Process knowledge
and supervised/
unsupervised Robots
AI with Human in the
Loop/ Sophisticated
orchestration of
enterprise systems

4. 4
True Enterprise RPA
Domains with maximum impact of RPA
Banking & FS
38%
Telecom
13%
Healthcare
10%
Retail
9%
Manufacturing
7%
Government
4%
Travel & Hospitality
4%

5. 5
True Enterprise RPA
ROI land grab Bonus territory
Back burner Tread carefully
Insurance claims award
Customer-sensitive exception management
Check approvals
New loan product blitz
Patient data integration.
Fraud chargeback processing
Automated branch risk monitoring
FOI requests
Financial planning & analysis
Internet application processing
Low risk arrears review
Excess transaction approvals
Automated marketing campaigns
Regulatory and compliance reporting
Market research
Order management
Proactive customer service
BPO labor arbitrage offset
Customer communication
Self-service automation
Customer complaints automation
Licensing and registration
Business account onboarding
Unstructured content transformation
Transaction duplication
Direct debit cancellations
Document validation and categorization
QA / application testing
Address & customer account updates
RISK&CHANGEMANAGEMENTHIGHLOW
COGNITIVE POTENTIALLOW HIGH
Time to Begin Building anAutomation Pipeline
The opportunity to apply
RPA is broad across
every organization.
• Prioritize high impact
and lowest risk first
• Engage employees to
uncover bottlenecks
and repetitive tasks
• Hold brainstorming
forums and
hackathons
• Consider process
mining tools
• Learn from our
community
U I P A T H R E C O M M E N D A T I O N S

6. 6
True Enterprise RPA
“ “
True Enterprise RPA
Enterprise RPA is in the top 3 of
our technology buckets… along
with Big Data. And the synergy
there is pretty tremendous.
RPA is the greatest source of
productivity for GE.
RPA is very hot. Where else can
you start and get a one-year
return on your money. The big
success comes when you tie your
RPA to your analytics and your
RPA analytics to your data
science.
Eric Lex
VP, Intelligent Process Automation
Marie Myers
Global Controller and SVP

7. 7
True Enterprise RPATrue Enterprise RPA
““UiPath underwent security
testing, including conducting
manual and automated web
application security testing on
NASA’s high-risk applications.
Using a combination of
automated and manual
testing techniques, UiPath
software passed the NIST
800:53 revision 4 standards.”
- Paula Wolfe, Chief Enterprise
Services Division, NASA
UiPathUSGovernmentUsers