This document provides examples of different partnering models between companies and outsourcing providers: 1. A telecom company that runs its own captive center but outsources some services like order processing and billing to a partner in a blended model. 2. An engineering company that set up offshore units for support and outsourced sourcing to reduce costs after acquisitions. 3. A public energy company that worked on a standalone transformation project to optimize its large inventory management with a partner.

1. Redefining Partnering Models
14 Nov 2014

2. Redefining Partnering
Models
Narayanan Sampath
Head – India Business Unit
Infosys BPO

3. Example 1 – India’s largest Telecom Company
Runs its own Captive Shared Service Center
Has outsourced selected services to partner
• Order Processing, Invoice Processing, Collection Accounting, Financial Reporting
• For India & International operations
Blended (or Hybrid Model)
Partly Captive – Partly Outsourced

4. Example 2 – An Engineering Company
Supporting the acquisition of business in US and Europe
• Set up offshore unit in India & Poland
– for Customer Service, Finance & Accounting, Sourcing & Procurement
• Focused on MRO spends and brought about significant savings
• Developed Procurement Policy for the acquired entity
Outsourcing in a M&A scenario
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Stand-alone projects

5. Example 3 – A Public Sector Energy Company
Inventory Analysis & Optimization
– Review existing stocking norms for stores & spares ( ~ 250,000 SKUs)
– Recommend target stocking norms taking into account lead times, ordering
cost, inventory carrying costs, stock out, obsolete/ surplus inventory etc.
Stand-alone Transformation Project
Implementation by Client

6. Example 4 – A Healthcare Group
• A four month assignment focused on Sourcing & Procurement
– Spend Analytics
(Normalized and cleansed data, Identify opportunities for Spend Aggregation, Vendor Rationalization, Sourcing Savings)
– Strategic Sourcing
– Design Best-in-Class Procurement organization
• Follow-up - Setting up a Procure to Pay SSC
Stand-alone Transformation Project
Follow up with Outsourcing

7. Example 5 – India Unit of a Retail Multi-national
eDiscovery (litigation support) - Legal Process Outsourcing
– Electronic documents - Analysis, verification & extraction
– Scanning, indexing, OCR of paper documents
– Organize documents in folder structure, index & make them searchable
– Hosting documents on a platform
– Retrieval and reviews
Process Outsourcing

8. Example 6 – A leading Food & Beverages Company in the
Middle East
Assessment of the existing Finance & Accounting Shared Service Center
– Benchmarking against best in class
– Recommendations to improve
Benchmarking

9. Example 7 – Infosys Group
HRO Process – Hire to Retire Processes
– 165,000 employees across the globe
– Recruitment, Training & Development, Performance Management, Reporting &
Analysis, Payroll processing, HR Help Desk
Finance & Accounting
– Order to Cash, Procure to Pay, Record to Report
Captive Operation

10. Summary
• Indian companies have a choice of different models
• Wealth of experience in working with global & Indian corporations – An
opportunity to adapt global best practices… in the Indian context
• Leverage global presence that can support operations across the globe – moving
into new geographies/ Mergers & acquisitions
• Technology as an enabler
• Flexibility
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11. Spotlight
Transformation of Public Services
Income Tax Department
Centralized Processing Centre

12. Thank You!