SAP Fieldglass, in collaboration with Oxford Economics, conducted a global research study examining the rapid growth of the external workforce- non-payroll workers and service providers- and its far-reaching implications for both employers and employees. External Workforce Insights 2018: The Forces Reshaping How Work Gets Done provides insights into the ways the external workforce is sourced, managed and deployed- and the business benefits that can be realized. Those who manage external labor effectively find it to be a driver of competitive advantage and those who don't risk being left behind. View the SlideShare for an overview of how the external workforce is reshaping the way work gets done- and how it can payoff for your business. For the full report, visit https://bit.ly/2KBlsIm. About the Research In late 2017 and early 2018, SAP Fieldglass working in collaboration with Oxford Economics conducted an in-depth survey with 800 senior executives- one-third of them C-Suite leaders- from mid-sized to large companies in 16 industries and 14 countries plus the Nordic region of Europe. The survey focused on the use and management of an external workforce, today and in the future, and its impact on business and financial performance.

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Explore the other
forces impacting
the way work gets
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Apply workforce strategies to all labor
sources,both external and traditional.
Anticipate the skills you will need in the
future—and those in short supply.
Determine a strategy to acquire,retrain,or
source these skills through the external
multi-channel workforce.
Embrace the external workforce for the
skills and ideas that this talent brings and
make it a part of organizational objectives
and purpose.
Capture the full value of the workforce
transformation by managing your external
workforce more effectively:
Take
action
Individual preferences and
globalization help drive labor
market changes
The external workforce is rewriting
corporate budgets
Which of the following labor market trends are
most affecting your business?
What is the split of your organizational spend across employees,
non-payroll workers,and services providers?
Mean responses shown
Availability of talent that prefers to work on a
contract basis, versus being an employee
Globalization of labor supply creating
greater access to talent
Ranked 1st
Ranked 2nd
Ranked 3rd
EmployeesNon-payroll workersServices providers
24% 24% 13%
24% 16% 15%
22.42%
55.84%
21.74%
44%
external
workforce
The multi-channel workforce shows no signs of slowing down
Through which of the following sources do you hire your external workforce today? In three years?
“Very often”and“Always”responses
Today In three years
50% 72% 48% 75%
Services
providers
Source
ourselves
On-demand, online
marketplaces for
freelancers
Staffing agencies Alumni
38% 74% 35% 78% 9% 30%
Today In three years
In collaboration with Oxford Economics, we conducted a global research study
examining the rapid growth of the external workforce—non-payroll workers and services
providers—and its far-reaching implications for both employers and employees.
ῲ
r
Those who manage external labor
effectively are finding it to be a driver of
competitive advantage.
Our analysis of the survey data surfaced four key
forces that are transforming the way work gets done.
of workforce spend is on
the external workforce
44%
The external workforce is increasingly important to business performance.
Companies that effectively source their external workforce from multiple
channels will have a competitive advantage.
The multi-channel workforce is on the rise
Force One
To what extent does your organization use on-demand,online marketplaces for freelancers today? In three years?
“Very often”and“Always”responses
Pacesetters—survey respondents who demonstrate superior performance in managing
and realizing value from the external workforce—lead the pack in the adoption of digital
tools to source external labor.
Pacesetters embrace on-demand,
online marketplaces
38% 72%
Followers
38% 63%
Beginners Fast Followers Pacesetters
34% 75% 56% 83%
The Forces Reshaping
How Work Gets Done
External Workforce Insights 2018:
The multi-channel workforce is on the rise