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SOUTHPAW GUITARS
IMPROVING THE
LAYAWAY PROCESS
PRESENTATION OUTLINE
1. Team Mission/Client Selection Analysis
2. About Our Client
3. Project Selection Analysis
4. Data Gathering
5. Current System
6. Analyzing System Problems
7. Analyzing System Needs
8. Designing Recommended System
9. Prototype
OUR MISSION
• Based at University of Houston
• Process improvement consultation firm
• Desire to ensure our client’s business success
• mission to identify, analyze, and revise inefficient processes
which may slow the client’s business growth
• Aid our clients in providing the most efficient, cost-effective, and
productive services in their leading industry.
3
CLIENT SELECTION ANALYSIS
• With mission in mind, and in accordance with requirements of
the course, potential clients should require assistance with:
• creating, or
• redesigning
a process critical to the company’s success, but lacking some
functionality or efficiency
• Reasons for selecting Southpaw Guitars
• store owner is grandfather of team member “Jasmine Arthur”
• Inefficient, manual layaway process
4
THE CLIENT
- Location:
5813 Bellaire Blvd, Houston TX, 77081
- Trusted vendor of quality guitars in the Houston Area for over 35
years.
- Southpaw Products:
- Specializes in left handed guitars,
- Acoustic guitars
- Electric guitars
- Accessories
- Southpaw Services
- Guitar maintenance
- Guitar resale
ORGANIZATION BACKGROUND
6
ORGANIZATION TIMELINE
1980 1990 2010 PRESENT
Opened as
“Traders
Corner”
Name Changed
to “Southpaw
Guitars”
Featured in the
Houston
Chronicle and
Vintage Guitar
Magazine
Largest left-
handed guitar
retailer in the
United States
1981
Name changed
to “Gold n
Guitar
Exchange”
1999
Business
boomed as they
started selling
online
2015
Featured in
Musical
Merchandise
Review
Magazine
7
ORGANIZATION CHART
James
Duncan Owner
Omar
Ibarra Sales
Manager
Argenio
Garza
Web
Designer/Photograp
her
8
PROJECT SELECTION
ANALYSIS
Introduction
What products are sold?
What systems are used?
What customer transactions are performed?
Where is additional inventory stored?
How is inventory maintained?
Have you considered methods of streamlining your layaway process?
How do you feel about reorganizing the storage rooms and redesigning
our inventory system?
How do you feel about reorganizing the storage rooms and
redesigning your inventory system?
How do you feel about creating a digital layaway form system?
PROJECT SELECTION ANALYSIS: INITIAL VISIT
10
PYRAMID
PROJECT SELECTION ANALYSIS
Options Considered:
- Improving storage system by designing storage catalogue
- Organizing storage area and designing a new inventory database
Chosen Project:
- Improve layaway system
- 2015 Annual sales totaled $950K, 20% from layaway sales
($190,000)
- Most feasible in terms of space, time, and cost
- least functional at the moment
11
DATA GATHERING
DATA GATHERING: Goals
• Gathering information about the company to learn about its culture
• Speaking with the key decision makers
• Identify the current system being used
• Through interviews, get the users opinions and feelings of the current
system
• Establish a clear communication plan
• Determine what the new system should accomplish
13
DATA GATHERING: Methods
Interviews
- Pyramid Structure
- Used in initial meeting as an introductory mechanism
- Funnel Structure
- Used to gain a better understanding of the current system’s
problems
STROBE
- Structured Observation of the Environment
- Used to observe key elements within the store
- Played a part in project selection
14
DATA GATHERING: Strobe - Layout
15
Figure 2: Office Location: While the office is located at the rear of the
store, it is still easily accessible. As noted in the STROBE elements
documents, window in office encourages employee and customer
interaction.
DATA GATHERING: STROBE - OFFICE
Window looks
out to store
front
Employee not
required to
wear uniform
Figure 3: Desk Placement: Desk located at the front
of the store. While strategically placed to welcome
customer, disorganization has been noted.
DATA GATHERING: STROBE – DESK AT FRONT
OF STORE
Figure 4: Stationary Equipment: Merchandise displays throughout the store.
As noted on the STROBE elements document, well-kept displays, adequate
lighting, and warm paint colors on the walls containing merchandise provide
a welcome environment for the customer.
DATA GATHERING: STROBE – MERCHANDISE
DISPLAYS
Figure 5: Stationary Equipment: Storage area located
under the counter at the front of the store. As
described in the STROBE elements document,
inadequate storage space and disorganization.
DATA GATHERING: STROBE – DESK AREA
STORAGE
Figure 6: Stationary Equipment: Storage rooms located at the bar
of the store. As described in the STROBE elements document,
storage area is compact.
DATA GATHERING: STROBE – STORAGE ROOMS
Figure 7: Props: Located on the desk at the front of the store, this
is the desktop used for point of sale purchases. As noted on the
STROBE elements description, there is also a land line located
here for answering customer inquiries made via telephone.
DATA GATHERING: STROBE – DESK AT THE FRONT OF
THE STORE
Land Line
Credit Card
Processor
DATA GATHERING: Results
- Southpaw’s current layaway process is time consuming, making it
inefficient and less productive
- No secure filing system in place for record storage
- Current System
- Not automated
- No accountability of inventory tied to layaway orders - due to lack
of automation
- Manual calculation of forward balance - room for error
- Not user or customer friendly
22
CURRENT SYSTEM
CURRENT SYSTEM: Layaway Purchase Rules
• IN PERSON
• Hours of Operation
• Monday - Friday
• 10am - 6:30pm
• Saturday
• 10am - 6pm
• PAYMENT
• Charges
• Downpayment of 25%
of layaway purchase
• Pay-off
• must be completed
within 90 days of
initiation
24
CURRENT SYSTEM: Description
LAYAWAY INITIATION
• Customer informs store
associate of layaway
purchase request
• Store associate annotates
customer information on form
• Store associate annotates
item(s) information on form
• Store associate provides
receipt to customer stating
due balance and retains store
copy of receipt
• Item(s) tagged and stored
within the store
LAYAWAY PAYMENT
• Customer informs sales
associate of layaway
payment request
• Customer provides copy
of layaway form to store
associate
• Customer makes payment
and remaining balance
annotated onto layaway
form by store associate.
LAYAWAY PAYOFF
• Customer informs sales associate
of layaway payoff request
• Customer provides layaway form to
store associate
• Paid in full balance is annotated
onto layaway form by store
associate
• Store associate updates transition
as sales in QuickBooks
• Merchandise along with receipt is
given to customer
25
Enters information into layaway
form
Hands form to employee
Store employee annotates
layaway form with
customer and payment
information
Copy of layaway form given
to customer
Copy of layaway form stored
in company’s record books
26
CURRENT SYSTEM: Data Flow Diagram
Customer
Employee
Process
information
on the form
0
Item Information
Customer Information
Form Form Storage
27
Customer or employee fills out
personal information such as name,
home address, phone number, and
customer agrees to pay deposit in
order to hold a particular amount on
layaway form.
Store employee annotates the total
amount of merchandise and notes
down the initial deposit made by the
customer
Employee fills out this section to
update the payment records every
time when the customer makes
payment
This part is filled out by employee
regarding information about
merchandise. This section is tagged
on to the product.
7000 KIRBY DRIVE
JASON OBOMEGHIE
HOUSTON TX
ANIKET 832-000-0000 10/2/2016
$10
11/2/2016*
Jason Obomeghie
FENDER STANDARD
$37.50
$599.99
$637.49
$597.49
$20.00
$20.00
$20.00JIM
JIM
10/10/2016
10/19/2016
JASON OBOMEGHIE
7000 KIRBY DRIVE
TX
HOUSTON
832-000-0000 10/2/2016
28
29
Sample Record
CURRENT SYSTEMS
PROBLEMS
CURRENT SYSTEM PROBLEMS
• Form completed manually
• increased chance of human error
• sometimes not legible
• time consuming
• Inefficient tracking of layaway forms
• insufficient storage availability
• ineffective document management
• Lack of information security
31
ANALYZING SYSTEM
NEEDS
ANALYZING SYSTEM NEEDS: Objectives
ORGANIZATION
• More efficient and
effective layaway system
which contributes to
success of the business
• Improve customer
satisfaction with process
• Improve process for staff
• Reduce process time,
allowing for tie allocation
to other taks
SYSTEM
• User friendly system
• Ensure information security
• if possible, layaway system
that communicates with
QuickBooks
• Provide control measure for
error reduction
• Possess calculation
capabilities
• Storage capacity for minimum
of 5 years of record
USER
• Easy to use interface
• Credentials required
• Store owner or storage manage
can add, update, delete records
• Store associate can add and
update particular records
33
Analyzing System Needs: Requirement Analysis
No place to file completed
layaway forms
Inventory does not reflect
items tied to layaway
Customers information not
protected due to a lack of
secure filing
Database for storing layaway
records
Database communicates with
inventory for accountability
Database with secure access
for store personnel
ISSUE REQUIREMENTIMPACT
5
5
3
34
Layaway transaction not
properly maintained
Layaway transactions not
posted in QuickBooks
Misplaced layaway forms are
not retrievable
Database calculates and
maintains layaway
transactions
Database communicates with
QuickBooks
Database allow storage and
access to layaway forms
>= 5yrs
ISSUE REQUIREMENTIMPACT
5
2
3
35
Layaway form lacks sufficient
space for pertinent data
Database with controls for
entering pertinent and
accurate data
ISSUE REQUIREMENTIMPACT
4
36
Stakeholder Register
STAKEHOLDER ROLE
STAKEHOLD
ER GROUP
CURRENT
LEVEL OF
BUY-IN
INCENTIVE
TO BUY-IN
DESIRED
LEVEL OF
BUY-IN
POWER INTEREST
EXPECTATIONS/
CONCERNS
James Duncan
Store
Owner
Client Accepts
Desires a
database
that meets
requirements
Advocates 5 3
Ease-of-use
database that
meets all
requirements and
is complete by
deadlines
Omar Ibarra
Store
Manager
Client Accepts
Desires a
database
that meets
requirements
Advocates 5 5
Ease-of-Use
Database is
complete by
deadline
Argenio-Garza
Store
Associate
-
Technician
Client Accepts
Desires a
database
that meets
requirement
Advocates 3 5
Ease-of-use
database that is
compatible with
the point of sale
system and is
complete by the
deadline
37
Omar Ibarra
Store Manager
James Duncan
Store Owner
Argenio Garza
Sales Associate-
Technician
INTEREST
POWER
HIGH LOW
HIGH
LOW
Stakeholder Analysis
38
ANALYZING SYSTEM NEEDS: Systems Proposal
• OPTIONS CONSIDERED
• Physical filing system in addition to catalogue system for
maintaining location of layaway records within files
• MS Excel Worksheet which will allow store associate to add, edit,
delete layaway records
• Database that will allow store associate to add, edit, or delete
layaway records and maintain layaway transactions
39
Physical Filing System and Catalogue
BENEFITS
Organization
Better Tracking
More efficient than current system
DRAWBACKS
Requires additional space in store
Does not assist with maintaining
transactions
40
MS Excel Worksheet
BENEFITS
Organization
Automated
More efficient than current system
DRAWBACKS
Predetermined calculations can
easily be deleted
Lacks some of the functionality
database would provide
41
Layaway Database
BENEFITS
Organization
Automated
More efficient than current system
DRAWBACKS
Requires more time for
development- building from non
existent system
Controls
Meets authentication requirements
for security
42
Because the benefits outweigh the
drawbacks, this is the chosen option
for resolution of the problem
Client has approved this option by way
of signed Charter
CRITICAL REQUIREMENTS ANALYSIS OBJECTIVE
TREE
Efficient and Effective
Layaway Record
Management System
Design database for maintaining Layaway
records and transactionsRequires authentication for
access
Store associate can add or
update layaway records
Store owner and manager
can add, update, or delete
layaway records
Communicates with
inventory for accountability
Store owner and manager
can send/print layaway
history report
Capable of calculating new
balance once deposit,
payments or payoff is
applied to layaway record
Capable of calculating
layaway purchase total,
including sales tax
43
ANALYZING SYSTEM NEEDS: Scope Diagram
44
DESIGNING
RECOMMENDED SYSTEM
SYSTEMS DESIGN: Entity Relationship Diagram
*Designed using the Data Dictionary contained in the Project Notebook
SYSTEMS DESIGN: Current Event Response Table
*Use Case scenarios were prepared for the design of the below Event Response Table
*Use Case scenarios were prepared for the design of the below Event Response Table
*Use Case scenarios were prepared for the design of the below Event Response Table
Process/Tables Customer Master Inventory Master
Layaway Master
order_intitiation
Layaway Order
Payment1
Layaway Order
Payment2
Layaway Order
Payoff
Receive Customer
Order
C R C — — —
Receive Customer
Initial Payment
R — R C — —
Receive Customer
Periodic Payments
R — R R U —
Receive Customer
Final Payment
R — R R R C
View Reports R R R R R R
Cancel Customer
Order
R R D — — —
Maintain Inventory R U R — — —
Check if Product is
in Stock
R U R — — —
Add New Product to
Inventory
— C — — — —
Update Product — U — — — —
50
*Use Case scenarios were prepared for the design of the below Event Response Table
SAMPLE OF PROPOSED TEST PLAN
PROTOTYPE
SOUTHPAW GUITARS
Username
Password
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Login
1CoolGuy
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Batman4ever
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Spartacus
•••••••••••••••••••
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field in The Form Above
Cancellation Report
New Layaway
Current Layaway
Summary Report
Daily Report
Cancellation Report
Inventory Report
MAIN MENU
Lookup
Search
*Fill Any Field in The Form Above
Identification No.
Last Name
Primary Phone
Email Address
Serial No.
3601
Obomeghie
(713) 000-0000
jason.obomeghie@live.com
837483-1
Layaway Reports
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Cancellation Report
Inventory Report
MAIN MENU
Lookup
Search
*Fill Any Field in The Form Above
Function:
Identification No.
Last Name
Primary Phone
Email Address
Serial No.
First Name
Last Name
Primary Phone
Street Address
Apt. (optional)
State
Zip Code
Customer Information
Email Address
NEW LAYAWAY
Jason
Obomeghie
(713) 000-0000
7000 Kirby Drive
TX
77030
jason.obomeghie@live.com
NEW LAYAWAY
Brand
Note (optional)
Item Details
Fender
ColorBlack
Serial No.837483-1
Model/Year1983
Price$659.99
Initial Deposit$599.99
NEW LAYAWAY
Brand
Color
Serial No.
Model/Year
Price
Confirmation
Name
Phone
Address
Customer Details
Item Details
Jason Obomeghie
(713) 000-0000
7000 Kirby Drive
Fender
Black
837483-1
1983
$659.99
NEW LAYAWAY
Serial No.: 837483-1
Layaway Initiated
Identification No.: 3601
Date: 10/02/2016
Balance Due: $20.00
SOUTHPAWS
5813 Bellaire Blvd,
Houston, TX, 77081
Id. No.:
Date:
Layaway Receipt
Cashier:
Brand:
Color:
Serial No:
Model/Year
Price:
Payment Record
3601
10/2/2016
JIM
FENDER
STD
BLACK
837483-1
1983
$659.99
DATE
RECEIVE
D BY
AMOUNT
PAID
BALANC
E DUE
10/2 JIM $599.99 $40.00
BALANCE
DUE:
$40.00
Print Preview
CURRENT LAYAWAY
Purchase Info.
Search
Serial No.
Identification No.
*Fill Any Field
First Name
Last Name
Primary Phone
Jason
Obomeghie
(713) 000-0000
Email Addressjason.obomeghie@live.com
837483-1
3601
CURRENT LAYAWAY
Brand: Fender
Color: Black
Serial No.: 837483-1
Model/Year: 1983
Price: $659.99
Layaway 3601
Name: Jason Obomeghie
Phone: (713) 000-0000
Address: 7000 Kirby Drive, Houston, TX, 77030
Customer Details
Item Details Transaction History
Initial Deposit: $599.99
Payment Due: $40.00
Payment$20.00
CURRENT LAYAWAY
Jim
Jim
$20.00
$20.00
Transaction History
Oct 10th
Oct 19th
Date Received By Amount Paid Balance Due
$20.0
$0.00
CURRENT LAYAWAY
Serial No.: 837483-1
Layaway Payment
Identification No.:3601
Date: 10/10/2016
Balance Due: $20.00
SOUTHPAWS
5813 Bellaire Blvd,
Houston, TX, 77081
Id. No.:
Date:
Layaway Receipt
Cashier:
Brand:
Color:
Serial No:
Model/Year
Price:
Payment Record
3601
10/2/2016
JIM
FENDER
STD
BLACK
837483-1
1983
$659.99
DATE
RECEIVE
D BY
AMOUNT
PAID
BALANC
E DUE
10/2 JIM $599.99 $40.00
10/10 JIM $20.00 $20.00
BALANCE
DUE:
$20.00
Print Preview
SOUTHPAWS
5813 Bellaire Blvd,
Houston, TX, 77081
Id. No.:
Date:
Layaway Receipt
Cashier:
Brand:
Color:
Serial No:
Model/Year
Price:
Payment Record
3601
10/2/2016
JIM
FENDER
STD
BLACK
837483-1
1983
$659.99
DATE
RECEIVE
D BY
AMOUNT
PAID
BALANC
E DUE
10/2 JIM $599.99 $40.00
10/10 JIM $20.00 $20.00
BALANCE
DUE:
$20.00
Print Preview
SUMMARY REPORT
3601
3601
Jim
Jim
Transaction History
Oct 2nd
Oct 10th
Date Identification No. Employee Client
$40.00
$20.00
DuePaid
Oct 19th 3601 Jim
$599.99
$20.00
$20.00 $0.00
Jason Obomeghie
Jason Obomeghie
Jason Obomeghie
Client: Jason Obomeghie
Payment Received: $639.99
SOUTHPAWS
5813 Bellaire Blvd,
Houston, TX, 77081
Id. No.:
Date:
Layaway Receipt
Cashier:
Brand:
Color:
Serial No:
Model/Year
Price:
Payment Record
3601
10/2/2016
JIM
FENDER
STD
BLACK
837483-1
1983
$659.99
DATE
RECEIVE
D BY
AMOUNT
PAID
BALANC
E DUE
10/2 JIM $599.99 $40.00
10/10 JIM $20.00 $20.00
10/12 JIM $20.00 $0.00
BALANCE
DUE:
$0.00
Print Preview
DAILY REPORT
3601
7546
Jasmine
Aniket
Layaway History
Oct 20nd
Oct 20th
Date Identification No. Employee Client
$549.99
$40.00
DuePaid
Date: 10/20/2016 - 10/20/16
Oct 20th 9382 Mike
$50.99
$800.00
$20.00 $347.57
Alexis Patin
Blake Jobs
Robert Frost
8470
6284
Jasmine
Aniket
Oct 20nd
Oct 20th
$256.89
$405.40
Oct 20th 9846 Sandra
$420.00
$100.00
$120.00 $797.57
Sylvia Platt
Micheal Mbah
Leonard Cohen
Payment Received: $1510.99
Payment Due: $2397.42
INVENTORY REPORT
3761
7546
Lefties
Lefties
Inventory History
Oct 2nd
Oct 10th
Date Serial No. Vendor Brand Price
Vendor: Lefties
Oct 11th 9382 Lefties
$500.99
$800.00
$200.00
Gibson
Fender
Ibanez
8470
6284
Lefties
Lefties
Oct 16nd
Oct 20th
Oct 25th 9846 Lefties
$420.00
$100.00
$120.00
EPS
Yamaha
Lucero
Qty.
2
5
1
7
3
5
Total Cost $1510.99
Qty. 23
DateIdentification No. Employee Client DuePayment
Id. No.: 3601
3601 Oct 10th Jim Jason Obomeghie $20.00 $639.99
DAILY REPORT
DateIdentification No. Employee Client DuePayment
Id. No.: 3601
3601 Oct 10th Jim Jason Obomeghie $20.00 $639.99
DAILY REPORT
7546 AniketOct 12th
DateIdentification No. Employee Client
$40.00
DuePayment
Id. No.: 7546
$800.00Blake Jobs
DAILY REPORT
DateIdentification No. Employee Client DuePayment
Id. No.: 9382
Oct 19th9382 Mike $20.00 $347.57Robert Frost
DAILY REPORT
DateIdentification No. Employee Client DuePayment
Id. No.: 8470
8470 JasmineOct 20th $256.89$420.00Sylvia Platt
DAILY REPORT
DateIdentification No. Employee Client DuePayment
Id. No.: 6284
6284 AniketOct 25th $405.40$100.00Alexis Patin
DAILY REPORT
DateIdentification No. Employee Client DuePayment
Id. No.: 9846
Oct 26th9846 Sandra $120.00 $797.57Leonard Cohen
DAILY REPORT
INVENTORY REPORT
Redirecting…
to “Vendor”’s site
http://19.343.623.29
CANCELLATION REPORT
No Data
No Information to Display
Daily Report
5813 Bellaire Blvd, Houston,
TX, 77081
SOUTHPAWS
Date Identification No. Employee Client DuePaid
3601
7546
Jasmine
Aniket
Oct 20nd
Oct 20th
$549.99
$40.00
Oct 20th 9382 Mike
$50.99
$800.00
$20.00 $347.57
Alexis Patin
Blake Jobs
Robert Frost
8470
6284
Jasmine
Aniket
Oct 20nd
Oct 20th
$256.89
$405.40
Oct 20th 9846 Sandra
$420.00
$100.00
$120.00 $797.57
Sylvia Platt
Micheal Mbah
Leonard Cohen
Payment Received: $1510.99
Payment Due: $2397.42
Print Preview
Date: 10/20/2016
Inventory Report
5813 Bellaire Blvd, Houston,
TX, 77081
SOUTHPAWS
Date Serial No. Vendor Brand PriceQty.
37611
7546
Lefties
Lefties
Oct 2nd
Oct 10th
$50.99
$800.00
Oct 11th 9382 Lefties
2
5
1 $20.00
Gibson
Fender
Ibanez
8470
6284
Lefties
Lefties
Oct 16th
Oct 20th
$420.00
$100.00
Oct 25th 9846 Lefties
7
3
5 $120.00
EPS
Yamaha
Lucero
Total Cost: $1510.99
Qty: 23
Print Preview
Vendor: Lefties
Summary Report
5813 Bellaire Blvd, Houston,
TX, 77081
SOUTHPAWS
Date Identification No. Employee Client DuePaid
3601
3601
Jim
Jim
Oct 2nd
Oct 10th
$40.00
$20.00
Oct 19th 3601 Jim
$599.99
$20.00
$20.00 $0.00
Jason Obomeghie
Jason Obomeghie
Jason Obomeghie
Payment Received: $639.99
Print Preview
Client: Jason Obomeghie
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Cancellation Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field in The Form Above
Log Out
Are you sure you want to log out now?
ConfirmCancel
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field in The Form Above
Cancellation Report
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field in The Form Above
Cancellation Report
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field
Cancellation Report
Management
Edit Layaway
Cancellation
Inventory
Employee
New Layaway
Layaway
Current Layaway
Summary Report
Reports
Daily Report
Inventory Report
MAIN MENU
Identification No.
Last Name
Primary Phone
Lookup
Email Address
Search
Serial No.
*Fill Any Field in The Form Above
Cancellation Report
Confirm
Login
Password
Spartacus
•••••••••••••••••••
Username
MANAGE: Edit Layaway
Purchase Info.
Search
Identification No.
Last NameObomeghie
3601
Layaway 3601
Customer Details
Item Details
MANAGE: Edit Layaway
Name:
Phone:
Address:
Serial No.:
Price: $659.99
Confirm
Payment Details
Deposit:
Payment Due:
Jason Obomeghie
(713) 000-0000
7000 Kirby Drive, Houston, TX, 77030
837483-1
$599.99$600.00
$40.00$39.99
Serial No.: 837483-1
Layaway Edit
Identification No.:3601
Transaction Date: 10/10/2016 11:43 AM
New Balance Due: $39.99
MANAGE: Edit Layaway
Edit Date: 10/29/2016 2:15 PM
Customer: Jason Obomeghie
MANAGE: Cancellation
Purchase Info.
Search
Identification No.
Last Name
Date10/20/2016
Layaway History
Date Identification No. Employee Due
Date: 10/20/2016 - 10/20/16
3601
7546
Jasmine
Aniket
Oct 20nd
Oct 20th
$549.99
$40.00
Oct 20th 9382 Mike $347.57
8470
6284
Jasmine
Aniket
Oct 20nd
Oct 20th
$256.89
$405.40
Oct 20th 9846 Sandra $797.57
Client
Alexis Patin
Blake Jobs
Robert Frost
Sylvia Platt
Micheal Mbah
Leonard Cohen
MANAGE: Cancellation
Layaway History
Date Identification No. Employee Due
Date: 10/20/2016 - 10/20/16
3601
7546
Jasmine
Aniket
Oct 20nd
Oct 20th
$549.99
$40.00
Oct 20th 9382 Mike $347.57
8470
6284
Jasmine
Aniket
Oct 20nd
Oct 20th
$256.89
$405.40
Oct 20th 9846 Sandra $797.57
Client
Alexis Patin
Blake Jobs
Robert Frost
Sylvia Platt
Micheal Mbah
Leonard Cohen
MANAGE: Cancellation
Are you sure you would like to delete layaway
‘————’ ?
Delete
Cancel Confirm
Serial No.: 837483-1
Layaway Cancelled
Identification No.:3601
Date: 10/10/2016
Customer: Jason Obomeghie
MANAGE: Cancellation
Input Inventory
Submit
Qty.
Vendor
Serial Number:
Brand
Lefties
837483-1
Gibson
CategoryGuitar
2
MANAGE: Inventory
Price$500.99
Serial No.: 837483-1
Input Succesful
Identification No.:72673
Date: 10/10/2016
Amount Paid: $500.99
MANAGE: Inventory
Brand: Gibson
Category: Guitar
Qty: 2
Employee Information
Submit
First Name
Last Name
DOB
Bruce
Wayne
10/10/1968
Id. No.6256
MANAGE: Employee
Privilege: Manager EmployeeManager
Create Login
Submit
Username
Password
Retype Password
Spartacus
•••••••••••••••••••
•••••••••••••••••••
MANAGE: Employee
DOB: 10/10/1968
User Created
Name: Jason Obomeghie
Id No: 6256
MANAGE: Employee
Username: Spartacus
ManagerPrivilege:
Thank You
Thank You

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Designing Layaway Database for Local Client

  • 2. PRESENTATION OUTLINE 1. Team Mission/Client Selection Analysis 2. About Our Client 3. Project Selection Analysis 4. Data Gathering 5. Current System 6. Analyzing System Problems 7. Analyzing System Needs 8. Designing Recommended System 9. Prototype
  • 3. OUR MISSION • Based at University of Houston • Process improvement consultation firm • Desire to ensure our client’s business success • mission to identify, analyze, and revise inefficient processes which may slow the client’s business growth • Aid our clients in providing the most efficient, cost-effective, and productive services in their leading industry. 3
  • 4. CLIENT SELECTION ANALYSIS • With mission in mind, and in accordance with requirements of the course, potential clients should require assistance with: • creating, or • redesigning a process critical to the company’s success, but lacking some functionality or efficiency • Reasons for selecting Southpaw Guitars • store owner is grandfather of team member “Jasmine Arthur” • Inefficient, manual layaway process 4
  • 6. - Location: 5813 Bellaire Blvd, Houston TX, 77081 - Trusted vendor of quality guitars in the Houston Area for over 35 years. - Southpaw Products: - Specializes in left handed guitars, - Acoustic guitars - Electric guitars - Accessories - Southpaw Services - Guitar maintenance - Guitar resale ORGANIZATION BACKGROUND 6
  • 7. ORGANIZATION TIMELINE 1980 1990 2010 PRESENT Opened as “Traders Corner” Name Changed to “Southpaw Guitars” Featured in the Houston Chronicle and Vintage Guitar Magazine Largest left- handed guitar retailer in the United States 1981 Name changed to “Gold n Guitar Exchange” 1999 Business boomed as they started selling online 2015 Featured in Musical Merchandise Review Magazine 7
  • 8. ORGANIZATION CHART James Duncan Owner Omar Ibarra Sales Manager Argenio Garza Web Designer/Photograp her 8
  • 10. Introduction What products are sold? What systems are used? What customer transactions are performed? Where is additional inventory stored? How is inventory maintained? Have you considered methods of streamlining your layaway process? How do you feel about reorganizing the storage rooms and redesigning our inventory system? How do you feel about reorganizing the storage rooms and redesigning your inventory system? How do you feel about creating a digital layaway form system? PROJECT SELECTION ANALYSIS: INITIAL VISIT 10 PYRAMID
  • 11. PROJECT SELECTION ANALYSIS Options Considered: - Improving storage system by designing storage catalogue - Organizing storage area and designing a new inventory database Chosen Project: - Improve layaway system - 2015 Annual sales totaled $950K, 20% from layaway sales ($190,000) - Most feasible in terms of space, time, and cost - least functional at the moment 11
  • 13. DATA GATHERING: Goals • Gathering information about the company to learn about its culture • Speaking with the key decision makers • Identify the current system being used • Through interviews, get the users opinions and feelings of the current system • Establish a clear communication plan • Determine what the new system should accomplish 13
  • 14. DATA GATHERING: Methods Interviews - Pyramid Structure - Used in initial meeting as an introductory mechanism - Funnel Structure - Used to gain a better understanding of the current system’s problems STROBE - Structured Observation of the Environment - Used to observe key elements within the store - Played a part in project selection 14
  • 15. DATA GATHERING: Strobe - Layout 15
  • 16. Figure 2: Office Location: While the office is located at the rear of the store, it is still easily accessible. As noted in the STROBE elements documents, window in office encourages employee and customer interaction. DATA GATHERING: STROBE - OFFICE Window looks out to store front Employee not required to wear uniform
  • 17. Figure 3: Desk Placement: Desk located at the front of the store. While strategically placed to welcome customer, disorganization has been noted. DATA GATHERING: STROBE – DESK AT FRONT OF STORE
  • 18. Figure 4: Stationary Equipment: Merchandise displays throughout the store. As noted on the STROBE elements document, well-kept displays, adequate lighting, and warm paint colors on the walls containing merchandise provide a welcome environment for the customer. DATA GATHERING: STROBE – MERCHANDISE DISPLAYS
  • 19. Figure 5: Stationary Equipment: Storage area located under the counter at the front of the store. As described in the STROBE elements document, inadequate storage space and disorganization. DATA GATHERING: STROBE – DESK AREA STORAGE
  • 20. Figure 6: Stationary Equipment: Storage rooms located at the bar of the store. As described in the STROBE elements document, storage area is compact. DATA GATHERING: STROBE – STORAGE ROOMS
  • 21. Figure 7: Props: Located on the desk at the front of the store, this is the desktop used for point of sale purchases. As noted on the STROBE elements description, there is also a land line located here for answering customer inquiries made via telephone. DATA GATHERING: STROBE – DESK AT THE FRONT OF THE STORE Land Line Credit Card Processor
  • 22. DATA GATHERING: Results - Southpaw’s current layaway process is time consuming, making it inefficient and less productive - No secure filing system in place for record storage - Current System - Not automated - No accountability of inventory tied to layaway orders - due to lack of automation - Manual calculation of forward balance - room for error - Not user or customer friendly 22
  • 24. CURRENT SYSTEM: Layaway Purchase Rules • IN PERSON • Hours of Operation • Monday - Friday • 10am - 6:30pm • Saturday • 10am - 6pm • PAYMENT • Charges • Downpayment of 25% of layaway purchase • Pay-off • must be completed within 90 days of initiation 24
  • 25. CURRENT SYSTEM: Description LAYAWAY INITIATION • Customer informs store associate of layaway purchase request • Store associate annotates customer information on form • Store associate annotates item(s) information on form • Store associate provides receipt to customer stating due balance and retains store copy of receipt • Item(s) tagged and stored within the store LAYAWAY PAYMENT • Customer informs sales associate of layaway payment request • Customer provides copy of layaway form to store associate • Customer makes payment and remaining balance annotated onto layaway form by store associate. LAYAWAY PAYOFF • Customer informs sales associate of layaway payoff request • Customer provides layaway form to store associate • Paid in full balance is annotated onto layaway form by store associate • Store associate updates transition as sales in QuickBooks • Merchandise along with receipt is given to customer 25
  • 26. Enters information into layaway form Hands form to employee Store employee annotates layaway form with customer and payment information Copy of layaway form given to customer Copy of layaway form stored in company’s record books 26
  • 27. CURRENT SYSTEM: Data Flow Diagram Customer Employee Process information on the form 0 Item Information Customer Information Form Form Storage 27
  • 28. Customer or employee fills out personal information such as name, home address, phone number, and customer agrees to pay deposit in order to hold a particular amount on layaway form. Store employee annotates the total amount of merchandise and notes down the initial deposit made by the customer Employee fills out this section to update the payment records every time when the customer makes payment This part is filled out by employee regarding information about merchandise. This section is tagged on to the product. 7000 KIRBY DRIVE JASON OBOMEGHIE HOUSTON TX ANIKET 832-000-0000 10/2/2016 $10 11/2/2016* Jason Obomeghie FENDER STANDARD $37.50 $599.99 $637.49 $597.49 $20.00 $20.00 $20.00JIM JIM 10/10/2016 10/19/2016 JASON OBOMEGHIE 7000 KIRBY DRIVE TX HOUSTON 832-000-0000 10/2/2016 28
  • 31. CURRENT SYSTEM PROBLEMS • Form completed manually • increased chance of human error • sometimes not legible • time consuming • Inefficient tracking of layaway forms • insufficient storage availability • ineffective document management • Lack of information security 31
  • 33. ANALYZING SYSTEM NEEDS: Objectives ORGANIZATION • More efficient and effective layaway system which contributes to success of the business • Improve customer satisfaction with process • Improve process for staff • Reduce process time, allowing for tie allocation to other taks SYSTEM • User friendly system • Ensure information security • if possible, layaway system that communicates with QuickBooks • Provide control measure for error reduction • Possess calculation capabilities • Storage capacity for minimum of 5 years of record USER • Easy to use interface • Credentials required • Store owner or storage manage can add, update, delete records • Store associate can add and update particular records 33
  • 34. Analyzing System Needs: Requirement Analysis No place to file completed layaway forms Inventory does not reflect items tied to layaway Customers information not protected due to a lack of secure filing Database for storing layaway records Database communicates with inventory for accountability Database with secure access for store personnel ISSUE REQUIREMENTIMPACT 5 5 3 34
  • 35. Layaway transaction not properly maintained Layaway transactions not posted in QuickBooks Misplaced layaway forms are not retrievable Database calculates and maintains layaway transactions Database communicates with QuickBooks Database allow storage and access to layaway forms >= 5yrs ISSUE REQUIREMENTIMPACT 5 2 3 35
  • 36. Layaway form lacks sufficient space for pertinent data Database with controls for entering pertinent and accurate data ISSUE REQUIREMENTIMPACT 4 36
  • 37. Stakeholder Register STAKEHOLDER ROLE STAKEHOLD ER GROUP CURRENT LEVEL OF BUY-IN INCENTIVE TO BUY-IN DESIRED LEVEL OF BUY-IN POWER INTEREST EXPECTATIONS/ CONCERNS James Duncan Store Owner Client Accepts Desires a database that meets requirements Advocates 5 3 Ease-of-use database that meets all requirements and is complete by deadlines Omar Ibarra Store Manager Client Accepts Desires a database that meets requirements Advocates 5 5 Ease-of-Use Database is complete by deadline Argenio-Garza Store Associate - Technician Client Accepts Desires a database that meets requirement Advocates 3 5 Ease-of-use database that is compatible with the point of sale system and is complete by the deadline 37
  • 38. Omar Ibarra Store Manager James Duncan Store Owner Argenio Garza Sales Associate- Technician INTEREST POWER HIGH LOW HIGH LOW Stakeholder Analysis 38
  • 39. ANALYZING SYSTEM NEEDS: Systems Proposal • OPTIONS CONSIDERED • Physical filing system in addition to catalogue system for maintaining location of layaway records within files • MS Excel Worksheet which will allow store associate to add, edit, delete layaway records • Database that will allow store associate to add, edit, or delete layaway records and maintain layaway transactions 39
  • 40. Physical Filing System and Catalogue BENEFITS Organization Better Tracking More efficient than current system DRAWBACKS Requires additional space in store Does not assist with maintaining transactions 40
  • 41. MS Excel Worksheet BENEFITS Organization Automated More efficient than current system DRAWBACKS Predetermined calculations can easily be deleted Lacks some of the functionality database would provide 41
  • 42. Layaway Database BENEFITS Organization Automated More efficient than current system DRAWBACKS Requires more time for development- building from non existent system Controls Meets authentication requirements for security 42 Because the benefits outweigh the drawbacks, this is the chosen option for resolution of the problem Client has approved this option by way of signed Charter
  • 43. CRITICAL REQUIREMENTS ANALYSIS OBJECTIVE TREE Efficient and Effective Layaway Record Management System Design database for maintaining Layaway records and transactionsRequires authentication for access Store associate can add or update layaway records Store owner and manager can add, update, or delete layaway records Communicates with inventory for accountability Store owner and manager can send/print layaway history report Capable of calculating new balance once deposit, payments or payoff is applied to layaway record Capable of calculating layaway purchase total, including sales tax 43
  • 44. ANALYZING SYSTEM NEEDS: Scope Diagram 44
  • 46. SYSTEMS DESIGN: Entity Relationship Diagram *Designed using the Data Dictionary contained in the Project Notebook
  • 47. SYSTEMS DESIGN: Current Event Response Table *Use Case scenarios were prepared for the design of the below Event Response Table
  • 48. *Use Case scenarios were prepared for the design of the below Event Response Table
  • 49. *Use Case scenarios were prepared for the design of the below Event Response Table
  • 50. Process/Tables Customer Master Inventory Master Layaway Master order_intitiation Layaway Order Payment1 Layaway Order Payment2 Layaway Order Payoff Receive Customer Order C R C — — — Receive Customer Initial Payment R — R C — — Receive Customer Periodic Payments R — R R U — Receive Customer Final Payment R — R R R C View Reports R R R R R R Cancel Customer Order R R D — — — Maintain Inventory R U R — — — Check if Product is in Stock R U R — — — Add New Product to Inventory — C — — — — Update Product — U — — — — 50
  • 51. *Use Case scenarios were prepared for the design of the below Event Response Table SAMPLE OF PROPOSED TEST PLAN
  • 56. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field in The Form Above Cancellation Report
  • 57. New Layaway Current Layaway Summary Report Daily Report Cancellation Report Inventory Report MAIN MENU Lookup Search *Fill Any Field in The Form Above Identification No. Last Name Primary Phone Email Address Serial No. 3601 Obomeghie (713) 000-0000 jason.obomeghie@live.com 837483-1 Layaway Reports
  • 58. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Cancellation Report Inventory Report MAIN MENU Lookup Search *Fill Any Field in The Form Above Function: Identification No. Last Name Primary Phone Email Address Serial No.
  • 59. First Name Last Name Primary Phone Street Address Apt. (optional) State Zip Code Customer Information Email Address NEW LAYAWAY Jason Obomeghie (713) 000-0000 7000 Kirby Drive TX 77030 jason.obomeghie@live.com
  • 60. NEW LAYAWAY Brand Note (optional) Item Details Fender ColorBlack Serial No.837483-1 Model/Year1983 Price$659.99 Initial Deposit$599.99
  • 61. NEW LAYAWAY Brand Color Serial No. Model/Year Price Confirmation Name Phone Address Customer Details Item Details Jason Obomeghie (713) 000-0000 7000 Kirby Drive Fender Black 837483-1 1983 $659.99
  • 62. NEW LAYAWAY Serial No.: 837483-1 Layaway Initiated Identification No.: 3601 Date: 10/02/2016 Balance Due: $20.00
  • 63. SOUTHPAWS 5813 Bellaire Blvd, Houston, TX, 77081 Id. No.: Date: Layaway Receipt Cashier: Brand: Color: Serial No: Model/Year Price: Payment Record 3601 10/2/2016 JIM FENDER STD BLACK 837483-1 1983 $659.99 DATE RECEIVE D BY AMOUNT PAID BALANC E DUE 10/2 JIM $599.99 $40.00 BALANCE DUE: $40.00 Print Preview
  • 64. CURRENT LAYAWAY Purchase Info. Search Serial No. Identification No. *Fill Any Field First Name Last Name Primary Phone Jason Obomeghie (713) 000-0000 Email Addressjason.obomeghie@live.com 837483-1 3601
  • 65. CURRENT LAYAWAY Brand: Fender Color: Black Serial No.: 837483-1 Model/Year: 1983 Price: $659.99 Layaway 3601 Name: Jason Obomeghie Phone: (713) 000-0000 Address: 7000 Kirby Drive, Houston, TX, 77030 Customer Details Item Details Transaction History Initial Deposit: $599.99 Payment Due: $40.00 Payment$20.00
  • 66. CURRENT LAYAWAY Jim Jim $20.00 $20.00 Transaction History Oct 10th Oct 19th Date Received By Amount Paid Balance Due $20.0 $0.00
  • 67. CURRENT LAYAWAY Serial No.: 837483-1 Layaway Payment Identification No.:3601 Date: 10/10/2016 Balance Due: $20.00
  • 68. SOUTHPAWS 5813 Bellaire Blvd, Houston, TX, 77081 Id. No.: Date: Layaway Receipt Cashier: Brand: Color: Serial No: Model/Year Price: Payment Record 3601 10/2/2016 JIM FENDER STD BLACK 837483-1 1983 $659.99 DATE RECEIVE D BY AMOUNT PAID BALANC E DUE 10/2 JIM $599.99 $40.00 10/10 JIM $20.00 $20.00 BALANCE DUE: $20.00 Print Preview
  • 69. SOUTHPAWS 5813 Bellaire Blvd, Houston, TX, 77081 Id. No.: Date: Layaway Receipt Cashier: Brand: Color: Serial No: Model/Year Price: Payment Record 3601 10/2/2016 JIM FENDER STD BLACK 837483-1 1983 $659.99 DATE RECEIVE D BY AMOUNT PAID BALANC E DUE 10/2 JIM $599.99 $40.00 10/10 JIM $20.00 $20.00 BALANCE DUE: $20.00 Print Preview
  • 70. SUMMARY REPORT 3601 3601 Jim Jim Transaction History Oct 2nd Oct 10th Date Identification No. Employee Client $40.00 $20.00 DuePaid Oct 19th 3601 Jim $599.99 $20.00 $20.00 $0.00 Jason Obomeghie Jason Obomeghie Jason Obomeghie Client: Jason Obomeghie Payment Received: $639.99
  • 71. SOUTHPAWS 5813 Bellaire Blvd, Houston, TX, 77081 Id. No.: Date: Layaway Receipt Cashier: Brand: Color: Serial No: Model/Year Price: Payment Record 3601 10/2/2016 JIM FENDER STD BLACK 837483-1 1983 $659.99 DATE RECEIVE D BY AMOUNT PAID BALANC E DUE 10/2 JIM $599.99 $40.00 10/10 JIM $20.00 $20.00 10/12 JIM $20.00 $0.00 BALANCE DUE: $0.00 Print Preview
  • 72. DAILY REPORT 3601 7546 Jasmine Aniket Layaway History Oct 20nd Oct 20th Date Identification No. Employee Client $549.99 $40.00 DuePaid Date: 10/20/2016 - 10/20/16 Oct 20th 9382 Mike $50.99 $800.00 $20.00 $347.57 Alexis Patin Blake Jobs Robert Frost 8470 6284 Jasmine Aniket Oct 20nd Oct 20th $256.89 $405.40 Oct 20th 9846 Sandra $420.00 $100.00 $120.00 $797.57 Sylvia Platt Micheal Mbah Leonard Cohen Payment Received: $1510.99 Payment Due: $2397.42
  • 73. INVENTORY REPORT 3761 7546 Lefties Lefties Inventory History Oct 2nd Oct 10th Date Serial No. Vendor Brand Price Vendor: Lefties Oct 11th 9382 Lefties $500.99 $800.00 $200.00 Gibson Fender Ibanez 8470 6284 Lefties Lefties Oct 16nd Oct 20th Oct 25th 9846 Lefties $420.00 $100.00 $120.00 EPS Yamaha Lucero Qty. 2 5 1 7 3 5 Total Cost $1510.99 Qty. 23
  • 74. DateIdentification No. Employee Client DuePayment Id. No.: 3601 3601 Oct 10th Jim Jason Obomeghie $20.00 $639.99 DAILY REPORT
  • 75. DateIdentification No. Employee Client DuePayment Id. No.: 3601 3601 Oct 10th Jim Jason Obomeghie $20.00 $639.99 DAILY REPORT
  • 76. 7546 AniketOct 12th DateIdentification No. Employee Client $40.00 DuePayment Id. No.: 7546 $800.00Blake Jobs DAILY REPORT
  • 77. DateIdentification No. Employee Client DuePayment Id. No.: 9382 Oct 19th9382 Mike $20.00 $347.57Robert Frost DAILY REPORT
  • 78. DateIdentification No. Employee Client DuePayment Id. No.: 8470 8470 JasmineOct 20th $256.89$420.00Sylvia Platt DAILY REPORT
  • 79. DateIdentification No. Employee Client DuePayment Id. No.: 6284 6284 AniketOct 25th $405.40$100.00Alexis Patin DAILY REPORT
  • 80. DateIdentification No. Employee Client DuePayment Id. No.: 9846 Oct 26th9846 Sandra $120.00 $797.57Leonard Cohen DAILY REPORT
  • 82. CANCELLATION REPORT No Data No Information to Display
  • 83. Daily Report 5813 Bellaire Blvd, Houston, TX, 77081 SOUTHPAWS Date Identification No. Employee Client DuePaid 3601 7546 Jasmine Aniket Oct 20nd Oct 20th $549.99 $40.00 Oct 20th 9382 Mike $50.99 $800.00 $20.00 $347.57 Alexis Patin Blake Jobs Robert Frost 8470 6284 Jasmine Aniket Oct 20nd Oct 20th $256.89 $405.40 Oct 20th 9846 Sandra $420.00 $100.00 $120.00 $797.57 Sylvia Platt Micheal Mbah Leonard Cohen Payment Received: $1510.99 Payment Due: $2397.42 Print Preview Date: 10/20/2016
  • 84. Inventory Report 5813 Bellaire Blvd, Houston, TX, 77081 SOUTHPAWS Date Serial No. Vendor Brand PriceQty. 37611 7546 Lefties Lefties Oct 2nd Oct 10th $50.99 $800.00 Oct 11th 9382 Lefties 2 5 1 $20.00 Gibson Fender Ibanez 8470 6284 Lefties Lefties Oct 16th Oct 20th $420.00 $100.00 Oct 25th 9846 Lefties 7 3 5 $120.00 EPS Yamaha Lucero Total Cost: $1510.99 Qty: 23 Print Preview Vendor: Lefties
  • 85. Summary Report 5813 Bellaire Blvd, Houston, TX, 77081 SOUTHPAWS Date Identification No. Employee Client DuePaid 3601 3601 Jim Jim Oct 2nd Oct 10th $40.00 $20.00 Oct 19th 3601 Jim $599.99 $20.00 $20.00 $0.00 Jason Obomeghie Jason Obomeghie Jason Obomeghie Payment Received: $639.99 Print Preview Client: Jason Obomeghie
  • 86. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Cancellation Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field in The Form Above Log Out Are you sure you want to log out now? ConfirmCancel
  • 87. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field in The Form Above Cancellation Report
  • 88. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field in The Form Above Cancellation Report
  • 89. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field Cancellation Report Management Edit Layaway Cancellation Inventory Employee
  • 90. New Layaway Layaway Current Layaway Summary Report Reports Daily Report Inventory Report MAIN MENU Identification No. Last Name Primary Phone Lookup Email Address Search Serial No. *Fill Any Field in The Form Above Cancellation Report
  • 92. MANAGE: Edit Layaway Purchase Info. Search Identification No. Last NameObomeghie 3601
  • 93. Layaway 3601 Customer Details Item Details MANAGE: Edit Layaway Name: Phone: Address: Serial No.: Price: $659.99 Confirm Payment Details Deposit: Payment Due: Jason Obomeghie (713) 000-0000 7000 Kirby Drive, Houston, TX, 77030 837483-1 $599.99$600.00 $40.00$39.99
  • 94. Serial No.: 837483-1 Layaway Edit Identification No.:3601 Transaction Date: 10/10/2016 11:43 AM New Balance Due: $39.99 MANAGE: Edit Layaway Edit Date: 10/29/2016 2:15 PM Customer: Jason Obomeghie
  • 96. Layaway History Date Identification No. Employee Due Date: 10/20/2016 - 10/20/16 3601 7546 Jasmine Aniket Oct 20nd Oct 20th $549.99 $40.00 Oct 20th 9382 Mike $347.57 8470 6284 Jasmine Aniket Oct 20nd Oct 20th $256.89 $405.40 Oct 20th 9846 Sandra $797.57 Client Alexis Patin Blake Jobs Robert Frost Sylvia Platt Micheal Mbah Leonard Cohen MANAGE: Cancellation
  • 97. Layaway History Date Identification No. Employee Due Date: 10/20/2016 - 10/20/16 3601 7546 Jasmine Aniket Oct 20nd Oct 20th $549.99 $40.00 Oct 20th 9382 Mike $347.57 8470 6284 Jasmine Aniket Oct 20nd Oct 20th $256.89 $405.40 Oct 20th 9846 Sandra $797.57 Client Alexis Patin Blake Jobs Robert Frost Sylvia Platt Micheal Mbah Leonard Cohen MANAGE: Cancellation Are you sure you would like to delete layaway ‘————’ ? Delete Cancel Confirm
  • 98. Serial No.: 837483-1 Layaway Cancelled Identification No.:3601 Date: 10/10/2016 Customer: Jason Obomeghie MANAGE: Cancellation
  • 100. Serial No.: 837483-1 Input Succesful Identification No.:72673 Date: 10/10/2016 Amount Paid: $500.99 MANAGE: Inventory Brand: Gibson Category: Guitar Qty: 2
  • 101. Employee Information Submit First Name Last Name DOB Bruce Wayne 10/10/1968 Id. No.6256 MANAGE: Employee Privilege: Manager EmployeeManager
  • 103. DOB: 10/10/1968 User Created Name: Jason Obomeghie Id No: 6256 MANAGE: Employee Username: Spartacus ManagerPrivilege: