1. Jose Pena
(917) 525-8342 • j.pena062016@gmail.com
SUMMARY: Strong organizational skills, reliable, and self-motivated professional; a quick
learner and effective problem-solver with excellent interpersonal skills a key strength.
EDUCATION:
NPower Technology Service Corps Program, July 2016-Present
(Cisco Academy Network IT) 22 Week training in computer New York, NY
Fundamentals, Networking, Web and MS office
LaGuardia Community College September 2013-March 2014
Major: Criminal Justice Queens, NY
TECHNICAL SKILLS:
Operating systems: Microsoft windows 7, Microsoft exchange, windows 2008/2012 server,
Linux Ubuntu, Mac OS X Yosemite
Software: Microsoft office suite Adobe Photoshop, adobe illustrator, Adobe InDesign
Hardware: Laptops, workstations, and servers (HP, Dell), Modems, Network Cards, memory,
printers, scanners, and other peripherals.
Maintenance: Computer assembly and disassembly, installing motherboards; creating boot
disks, partitioning and formatting hard drives operating system installation; windows update,
system resort; disk defragmenter; installation of anti-virus, anti-spyware, firewall; file transfer
setting, and setting a new user configuration.
Networks and Protocols: Windows NT, LAN/WAN,TCP/IP, IPX/SPX, DNS, POP3, SMTP,
FTP, TFTP, Ethernet, Cisco Routers, wired and wireless switches, WAP, PPP, VPN
LANGUAGES:
Proficient in Spanish
PROFESSIONAL EXPERIENCE:
Sales Associate/Cashier October 2013-May 2015
7-Eleven New York, NY
 Provided prompt, efficient and courteous customer service
 Maintained a clean, customer friendly environment in the store
 Rang customer sales on an electronic cash register
 Completed cash, debit and credit card transactions dialy
 Performed all regular cleaning activities and other tasks that are included on job assignments
 Forecasted, order and stock merchandise with the appropriate training
Customer Service Representative/Dispatcher January 2012-March 2012
Car Tech Custom Coach Inc. Brooklyn, NY
 Answered a multi-line switchboard, took and relayed messages to the proper employee
 Faxed and received documents pertinent to business operations
 Dispatched jobs to tow truck drivers daily
 Efficiently dispatched vehicles to ensured proper coverage to service areas
Crew Member April 2011-January 2012
McDonald's New York, NY
 Greeted customers on arrival and requested their order
 Placed orders for customers and informed them about new deals and upsizing options
 Cleaned and stocked customer eating areas with store equipment
 Relayed order information to kitchen staff using POS and ensured order was filled correctly
 Transferred supplies and equipment between storage and work areas
 Worked in the kitchen as an alternate when needed
 Maintained inventory and records weekly