1. ROWENA L. TUKAKI
International City, Dubai - UEA.
Mobile: (+971) 529 731 558
Email: tukakirowena@gmail.com
POSITION APPLIED FOR
Reservation Department, FO Supervisor, Call Center Executive, Office Assistant, Associates, or any other
position related to my work experience.
OBJECTIVES
Seeking a career opportunity to work under experience and qualified professional as for the above post
wherein my theoretical knowledge and practical experience would be employed to their full potential and
appreciated.
SUMMARY
Total of 7 years work experiences (3-years in GCC). As an individual, I am God-fearing, efficient, and can
handle all necessary tasks and duties as to be assigned. Fast learner; welling to learn and can contribute
to the growth of the organization. Well oriented person and self-motivated, enthusiastic and confident,
able to maintain a positive team work environment by developing mutual respect, and can easily adapt
the environment culture with the ability to communicate in a clear and concise understandable manner
and listen attentively. Capable to comfort all kind of situation created by work demands and time
restrains.
SKILLS
Customer Service, Phone and Email Communication Skills, Knowledge on WYNHMS/Opera/CRS,
MacOSx/Snow Leopard and Lion, Microsoft Office, Typing Skills, Operating POS, Internet Research,
Filing and Documenting, Excellent Organizational and Time-Management Skills, Good Command Of
English Grammar and Spelling, Attention to Details, Initiative, Multi-tasking, Professionalism.
JOB EXPERIENCES:
RAFEE HOTEL: Nasser Square, Deira – Dubai
Sales and Reservation In-Charge/FO Supervisor (February 4, 2015 – Present)
 Having knowledge of entire Reservation Procedure according to International Hotel manual
system.
 Responsible for Hotel, Local and International Reservations.
 Review Reservation booked and Reception Log-Book daily.
 Responsible for preparation of occupancy forecast.
 Review Arrival and departure report daily.
 Knows the selling status, rates, and benefits of all packages plans and promotions.
 Process reservation from Sales, Travel Agencies and Other Hotel Department by mail, telephone,
fax, and central reservation systems referral.
 Process cancellations, modifications and implementing Hotel’s policy on guaranteed reservation
and No-Show Booking.
 Process and Monitoring advance payment and deposits on reservations.
 Walk around with the client and ensuring that they secure whatever services they are in need of.
 Identify Top Producing accounts ensure proper recognition by Reservation and Sales
Department.
 Ensure special handling of Return guest and VIP guest.
 Maintain cordial relations with commercial clients.
 Getting information about areas of interest in order to target more clients in particular seasons.
 Handles daily correspondence. Responds to inquiries and makes reservations as needed.
 Creates and maintains reservation record by dates of arrival, and Prepares letter of confirmation if
needed.

2.  Review room blocking for long stay and special group request.
 Supervising of Group Reservations.
 Update Room Availability and Rates as and when required of Hotel in all Extranet and Hotel
website.
 Liaise with FO manager in regards to occupancy, Rates Reservation’s analysis,
 Informing the Front Office Manager when the hotel availability status be changed.
 Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
 Prepares expected arrival list for front office use.
 Responsible of maintaining a Neat and Orderly position at all times.
 Assist in preregistration activities when appropriate.
 Allocate daily tasks to Reception staff.
 Responsible for work schedules.
 Responsible for training staff.
 Responsible for implementation of policies and procedures.
TELEPERFORMANCE: Gil Puyat Ave. Makati City (Philippines)
Supervisor/Executive Operation (March 1, 2013 - January 19, 2015)
 Handling WYNDHAM HOTEL GROUP (Central Reservation), one of the biggest Travel and
Hospitality account nationwide.
 Front-End of WYNDHAM HOTELS & RESORTS. In-charge of Hotel Reservations, and
Customers Service.
 Responsible for the weekly QA of team member. QA stands for (Quality Assurance) it refers to
the process of monitoring and grading representative interactions to ensure a quality customer
service experience. This is accomplished by providing specific feedback and coaching regarding
each phase of the interaction.
 Training, coaching, assisting, and welcoming new hired employees.
 Responsible for Hotel, Local and international Reservations.
 Receiving Booking inquiries, Costumers Complaint, Car Rental Inquiries, etc.
 Dealing with credit and debit card payments.
 Confirm booking request though phone, modify or cancel existing reservation as per the Hotel’s
policy.
 Most of the Hotels are located In US, Canada and UK. Some are in Asia, and Middle East. Those
are Wyndham Hotels and Resorts, Ramada, Baymont Inn and Suites, Hawthorn Suites, Wingate,
Howard Johnson, Days Inn, Super-8 and Knight Inn.
AL-RASHID MANPOWER RECRUITMENT AGENCY: Al Buraimi - Oman
Secretary (January 10, 2012 - February 15, 2013)
 Administers pre-employment proficiency tests for the purpose of ensuring eligibility for
employment.
 Coordinate with Recruitment Agency in the Philippines, Indonesia, and Ethiopia to provide
Housemaids and Babysitters.
 Responsible for visa process of all hired individuals.
 Monthly checking of deployed individual to insure their safety and check their situations.
 Responsible of Pulling Out individual to their respective employer if the employer violets the
agreement signed by both party. Housemaid and Employer.
 Protect and provide good accommodation and food to returned housemaid/babysitter until they
found new employer.
 Implementing new procedures and administrative systems.
 Answering telephone system for the purpose of screening calls, transferring calls, responding
inquiries and or taking messages.
 Greets individuals entering the office and responding to inquiries.
 Maintains customer confidence and protects operations by keeping information confidential.
 Arranging appointments, Filing, Typing and word processing, Managing databases, Recruiting,
Handling correspondence, Implementing procedures, etc.

3. POWER MAC CENTER INC./APPLE PREMIUM RESELLER: Rockwell Power Plant Mall (Philippines)
Supervisor/Cashier (April 10, 2011 – December 30, 2011)
 Receiving payment in Cash, Check, Credit Cards, Voucher, or Automatic Debit.
 Handling the big amount transaction using credit cards by calling the bank for bin verification if
the card is fraud or not.
 Doing the daily sales report and updating the reports for the sold product with in the day.
 Controlling the daily transaction with the bank especially the cash and check deposit.
 Greets and recognize customer’s presence. Make sure they are properly attended.
 Monitoring daily sales report according to our sales invoice, delivery receipt and official receipt to
make sure that all receipt are properly tally based on the system.
 Explains well and accurately the APPLE WARRANTY before and after their payment, and the
return and exchange policy as well.
 Counting money in cash drawers at the beginning of the shifts to ensure that amounts are correct
and that there is adequate change.
 Resolved customer’s complaints.
 Sending report to the manager every end of the day.
SM HYPER MARKET: Makati City (Philippines)
Customers Service/Cashier (Sep. 11, 2010 - Feb. 11, 2011)
 Accountable for all kind of transaction like Cash Payments, Debit Cards, Credit Cards, Gift Cards,
and other modes of payment.
 Responsible for all the company properties like POS machine, Cash Bin, Scanner machine and
others.
 Giving the customer the Best Customer Service.
 Alert, Flexible, and energetic with a smile from the start of the day till end of shift.
 Greets and recognize customers’ presence. Make sure they are properly attended.
 Resolved customers’ complaints.
JMG Company/DUTY FREE PHILIPPINES: Baclaran, Paranaque City
Officer In-Charge/Marketing Associate (April 6, 2010 - September 6, 2010)
 Train new employed marketing associate, motivates them enough to become the best sales
personnel.
 Searching and implementing different kinds of Marketing Strategy to attract guest.
 Handling high profile guest like politicians, celebrities, and other well-known Individuals.
 Selling expensive health gadgets like chair massager, beauty massager, induction cooker, and
other health related gadgets.
 Promoting the products with a marketing strategy, highlighting the benefits of each product to
make it worthy of its price.
 Professionalism in handling complaints, communicating, and transacting with clients.
HOME SONIC COMPANY: Zobel Roxas St. Makati City
Marketing Associate (November 29, 2009 - March 25, 2010)
 Being energetic all day starts from quality pulling.
 Promoting the product clear and understandable. Giving them the knowledge and Ideas about the
benefits of the product.
 Making sure to close the deals with potential clients.
Mang Amado’s Wood Furniture: K.M 4 La Trinidad Benguet
Receptionist/Cashier (July 13, 2007 - May 25, 2008)
 Attending guest need via counter.
 Dealt with their queries in a personalized and professional manner.
 Handling the cash counter, posting and settling the bills.

4. AWARDS RECEIVED
Best Puller of the month – December 05, 2009
Best Seller of the month – December 05, 2009
EDUCATIONAL ATTAINMENT
2006 - 2009 Business Secretarial And Office Administration (BSOA)
Mountain Province State Polytechnic College (MPSPC)
Bontoc, Mountain Province
2006 (3months) Cosmetology, Nail and Hair Stylish
TESDA, Baguio City
2001 - 2005 GUINZADAN NATIONAL HIGH SCHOOL (GNHS)
Guinzadan Central, Bauko Mt. Province
1994 - 2001 GUINZADAN ELEMENTARY SCHOOL (GES)
Guinzadan Sur, Bauko Mt. Province
TRAINING/SEMINARS ATTENDED
 HeartSaver First Aid w/ CPR & AED (Feb. 17-2015)=Conducted by American Heart Association
 Leadership Training/Seminar (Jan. 19-2014)= Conducted at Teleperformance Makati
 Customer Service/Skill Training (July 7-2013)= Conducted at Teleperformance Makati
 Health Maintenance Organization (HMO-2012)= Conducted at TESDA Manila
 Super Chefs Kitchen Lesson (2011)=Conducted by Mrs. Loida De Vera, of SM HYPER MARKET
MAKATI
PERSONAL INFORMATION
Gender: Female
Nationality: Filipino
DOB: April 27, 1987
Height: 5’
Weight: 53kg
Birth Place: Guinzadan Sur, Bauko Mt. Prov
Marital Status: Single
Languages: English (fluent), Tagalog (native), Arabic (basic).