Join us as we discuss the results of the Post Exchange Student Survey and consider practical applications of the lessons we’ve learned. Using this data, we can foster the growth of the Youth Exchange Program by increasing club support for both students and counselors. Ronan Ribeiro D4510, Brazil

1. Improving Club and Counselors Support for Students
2016 Youth Exchange Officers Preconvention
Panelist: Ronan Ribeiro – Chair 2002-06
Co-chair Coordinator for Asia & Oceania
District 4510, Brazil

2. Member Engagement | 2
Improving Club and Counselors Support for Students
A discussion on using the results of
the Post Exchange Student Survey
to foster the program and for
improving the Club and Counselors
support for students.

3. Member Engagement | 3
Post Exchange Student Survey
• The Post Exchange Working Group was
formed in 2011 by the Youth Exchange
Committee with the purpose of surveying
Youth Exchange students to gather valuable
information on how students experience
their exchanges.
• The information acquired through the
surveys is compiled into reports which are
then made available at the district and global
level.

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Post Exchange Survey Committee Members
• Erwin Zeller, Chairman, erwinzeller@speed.at
(Chair)
• Niels Oehlenschlæger, niels.oeh@gmail.com
(former member)
• Peter Golombek, yepeterg@comcast.net
• Dennis White, dkwhite@itol.com
• Norm Samuelson, Norm@NormSamuelson.com
• Luiz Begosso, yep.luizbegosso@gmail.com

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Why a Student Post Exchange Survey?
• Originally because of several years of
unusually high numbers of Early Returns
• It is now also a significant tool for continuous
improvement
• Uniform Questions – same avaluations
• Allows for Global comparisons

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Post Exchange Student Survey
• Post Exchange Survey allows us to look back
now over four years of quantified reports
(2011-12 >>> 2014-15).

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Why measure?
• To prove VALUE to your Client;
• To prove VALUE to your Manager;
• To prove VALUE to your Board.
• To LEARN and to IMPROVE!

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Why measure?
• “When you can measure what you are
speaking about, and express it in
numbers, you know something about it.
When you cannot express it in numbers,
your knowledge is of a meager and
unsatisfactory kind”. – Willian Thomson

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Are you using the Post Exchange Survey?
• It is a significant tool for Continuous
Improvement

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Some Data from the Post Exchange Survey
• Rotarian Parents:
• YE is a great tool for membership growth
25.6% 74.4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes No

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• Meetings with Counselor per month:
• 20% of students meet their Counselors
only once a month; 40% less than that.
39.5% 21.9% 14.1% 24.6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
a) less than once b) once c) twice d) more than twice p.m.
Some Data from the Post Exchange Survey

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• Club Support:
Some Data from the Post Exchange Survey

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• Club support has a strong influence on all
aspects of the exchange:
• Only:
 33% felt Included in the Host Club
 37% had regular contact with Rotarians
 33% had support by Counselor
 28% had assistance in improving Language
Some Data from the Post Exchange Survey

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Students’ satisfaction with Club Support

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Annual Comparisons
Post Exchange Survey | Executive Graphs
Annual Comparisons
2011-12 2012-13 2013-14 2014-15 Glob. Total
No. Reports 373 596 582 715 2600
Value to Student 76 77 77 73 75
Club Support 43 48 42 38 42
Host Family Support 64 68 68 66 66
School Experience 38 44 45 39 41
Home Influence 60 62 61 63 61

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Why is it Important to Engage Clubs with YE?
Club Support
• We see a strong correlation between feeling
included by the host club and the overall
results of the exchange
• Remember, this is based on reports by the
students, not an objective analysis
• But, it appears that when the club includes
the student, the exchange goes better.

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Why is it Important to Engage Clubs with YE?
Counselor support
Based on students’ responses to the question
“My relation with my counselor was good”
• Poor (377) Good (1079)

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Why is it Important to Engage Clubs with YE?
Club Support
• Again, this is based on the students’
reports of their relationship with the
Counselor, not an objective analysis
• But it does appear that there is a very
strong correlation between the Counselor’s
role and the outcome of the exchange

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Interactive Session
How can we Improve Club and Counselors Support
for Students?

20. Member Engagement | 20
Thank you!
Komap Sumnida!
Ronan Ribeiro
ronanribeiro@uol.com.br
District 4510, Brazil