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M. Pharm + M.B.A
NMIMS, MUMBAI,
College: Shobhaben Pratapbhai Patel School Of Pharmacy & Technology
Management
Presented by: Aparna Badwane(IP09)
Rohit Raj(IP11)
Anchal Tiwari(IP15)
Tata 1mg
Marketing Strategy
About the Company
Vision and Mision
History/ Timeline
Business Model
Revenue
PEST Analysis
SWOT Analysis
STP
4P's of Marketing
Talking Points
About Company
Tata 1mg, is an online healthcare platform based
in Gurugram, Haryana, India.
Founded in April 2013 by Prashant Tandon,
Gaurav Agarwal and Vikas Chauhan as
HealthKartPlus, "Wikipedia of Medicine".
They have 260M+ visitors and offer their
services in 1800+ cities, and has completed
31M+ orders since its beginning.
It provides services, including e-pharmacy, e-
diagnostics, e-consultation and health content.
India’s leading digital consumer
healthcare platform that
provides
E-Pharmacy
Order medicines and health products
online and get it delivered
at home from licensed pharmacies
Online Consultations
Consult qualified and registered
doctors on chat for free
Labs Tests
Book lab tests online for hassle-free,
home sample collection service.
Get reports online.
Authentic Information
Read medicine and health content
written by qualified doctors and health
professionals
VISION To empower Indian consumers and
caregivers to select the most
appropriate healthcare service at the
best possible price.
MISSION To make healthcare understandable,
accessible and affordable for all
Indians through a comprehensive
website and mobile app.
Vision and
Mission
2016
2013
2015
Launched E-Pharmacy business and included Consultation and
diagnostics and Rebranded HealthKartPlus as 1mg.
2019
2021
2022
Timeline
Prashant, Gaurav and Vikas started HealthKartPlus, 'Wikipedia of
Medicine.'
Named as one of India’s top 50 startups by The Economic
Times.
2017 Acquires Dawailelo, MediAngels, and Medd.in.
Entered the unicorn club after an
internal funding of $41 million led by Tata
Digital with valuation of $1.25 billion
Tata Digital Ltd, acquired 55% stake in 1mg
Technologies to form Tata 1mg.
overall revenue from services grew 90.2% from Rs
41.8 crores in FY18 to Rs 79.5 crores in FY19.
1mg business model works with certified pharmacies around the country to deliver medicine to
your home.
Here’s how an order is fulfilled by 1mg:
1. You go to the app and place your order.
2. The representatives from 1mg go to the nearest partner pharmacies.
3. The pharmacist picks up the products in your order.
4. The order is delivered to your home by a 1mg agent
Business Model of Tata 1mg
Diagnostics and laboratory testing
Online medicine ordering and delivery
Consultation with a doctor
Partnerships in healthcare
Subscription-based care plans
1mg business model has 5 major revenue streams
On-call support during the day
Email and contact us forms
Network with licensed pharmacies
Affiliated laboratories and diagnostic centers
Sample collection personnel
Build networks with insurance companies, and diagnostic
centers
Allowing members to set up 1mg franchise for INR 10,000
under the Sehat Ke Sathi program
Tata 1mgAyush for Ayurvedic and homeopathy medicines
home delivery
Customer Relationship
Key Resources
Key Activities
Revenue
PEST Analysis:
Political
Government Regulations
Government Initiatives
Privacy and security
Regulations and policies
Economical
GDP Growth
Payment Methods
Inflation
Social
Health Awareness
Demographic Changes
Trust
Ageing population
Consumerism
Technological
Digitalization
Mobile Technology
Cybersecurity
SWOT Analysis:-
Strength
Partnership with local pharmacies
Convenience
Strong Brand Image
Wide range of Products
Weakness
Difficulty in using the platform's app
or website.
Limited Brand Recognition.
Low Penetration in Tier 2 and 3 Cities.
Opportunities
Growing demand for telemedicine
Increasing Healthcare Awareness
E-Pharmacy Regulations
E-commerce potential
Threats Competition
Regulatory Hurdles
Competition to online pharmacy
from physical retail store
Customer Complaints
STP
SEGMENTATION
TARGETING
POSITIONING
GEOGRAPHIC SEGMENTATION -
1)Tier II and Tier III cities
2) Rolling offers according to localization
3) Based on the disease
4)Cater to the specific needs and
preference
SEGMENTATION
DEMOGRAPHIC -
1)Age
2)Gender
3)Income
4)Education
5)Occupation
PSYCHOGRAPHIC-
1)Health-conscious individual
2)Convenience
3)Information seekers
4)Value seekers
Chronoic disease patient
Elderly customers
Price sensentive
customer
Health conscious
individual
Targeting
.
Positioning
Comprehensive
Convenience
Reliability
Trustworthiness
4Ps of Marketing
Products
Promotion
Place
Price
Products
Medicines -
PRESCRIPTION PRODUCT
OTC PRODUCT
DiagnosticTests
Personal Care Products
Health
Devices
Radiology
Test
Ayurvedic products
COVID-19
Related
Products
Place Online
Offline Stores
Price: Competitive Pricing
Transparent Pricing
Promotion
Digital
Marketing
Promotion
Referral
Programs
Festive
Offers
Promotion
Partner Program
Loyalty Program
In-App
Notification
Promotion
Sponsor
Campign
Bharosemand hai g
Tata 1mg
Thankyou g
Sinha, S. &Kotiyal, A.(2019). Current status of E-Pharmacy in India :
2019 Review
Sinha, S.(2019). Know All About The E-Pharmacies In India
References
Ogunleye, O., & Osanjo, O. (2016). Healthcare professionals'
perceptions of e-pharmacy: a qualitative study in Nigeria. Research
in Social & Administrative Pharmacy, 12(4), 619-627.
https://startuptalky.com/1mg-success-story/
LiveMint - "Amazon Pharmacies, Reliance Retail, Tata 1MG jostle for
market pie"
1mg.com/aboutUs-story/
https://in.linkedin.com/company/1mg?original_referer

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Tata 1mg Marketing Strategy.pdf