CHSSA looked to Rogers to provide an efficient, secure and easy-to-use mobile data solution that would replace the time-consuming voicemailbased system they were using to communicate home workers’ schedules.

1. case study:
Community Home
Support Services
Association (CHSSA)
The Challenge
Community Home Support Services Association (CHSSA) supports the elderly
Solution overview and people who live with physical and/or developmental disabilities by
providing a variety of health care services during in-home client visits by
COMPANY PROFILE community health workers.
• not-for-profit provider of in-home
A CHSSA’s head office used voicemails to communicate client schedules to
health care services to the elderly community health workers. This was a time-consuming process for both
and individuals with physical and/or supervisors and workers; leaving and retrieving voicemail messages was an
developmental disabilities.
inefficient way to exchange appointment information leaving room for
• romotes independent living
P communication breakdowns and missed appointments. Moreover, health
through client-centered practices
workers had to manually update patient reports following visits and also
that reflect sensitivity, innovation
spend valuable time writing up time sheets.
and flexibility.
• ver 600 community health workers
O The Solution
provide service in over 40 languages
to approximately 2,200 clients in CHSSA looked to Rogers to provide an efficient, secure and easy-to-use
Vancouver and Burnaby, BC. mobile data solution that would replace the time-consuming voicemail-
• ww.chssa.com
w based system they were using to communicate home workers’ schedules.
Rogers leveraged the BlackBerry® smartphone solution, with third-party
software, to provide over 400 CHSSA representatives with the power to send
“Rogers worked very closely with us
to understand our organization. They and receive scheduling information at the click of a button. Rather than
created a solution that addressed making a phone call to retrieve schedules, community health workers now
our needs, but it was also easy to have their schedules updated and delivered in real time to their BlackBerry®
implement. Our employees now spend smartphones, which they carry with them on all client appointments.
less time completing administrative In addition to advanced schedule communication, the mobile data solution
tasks and more time caring for the also allows community health workers to accurately record patient information
community.”
on the BlackBerry® smartphones at the end of each visit, resulting in less data
Isabel Sum, Director of Home Support
re-entry, faster processing times and increased reporting compliance.
Operations, CHSSA
Benefits
• sing technology, CHSSA reduced its paperwork and has seen an
U
improvement in accuracy and compliance.
• HSSA can now track the whereabouts of its community health workers,
C
helping ensure that they safely arrive at, and depart from, appointments.
• HSSA workers and field supervisors are more efficient, leaving them more
C
time to focus on improving their services throughout the community.
For information about a Rogers solution for your organization, contact your
Rogers account representative or visit rogers.com/business
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